Item is legit! However the box it came in was heavily damaged, and it could have been packaged better. I respect the flip, but start using a box cutter to preserve the packaging.
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Company details
- #48 of 68 best companies in Shoe Store
- #87 of 118 best companies in Online Marketplace
- #24 of 34 best companies in Sportswear Store
- #6 of 16 best companies in Streetwear Store
About KICKS CREW
Written by the company
KICKS CREW is a digital community and marketplace for authentic sneakers and style.
Launched in January 2021, KICKS CREW is the world's most trusted global platform for sneakers and apparel, built on the belief in uniting communities worldwide. Unlike other marketplaces that facilitate individual sellers, KICKS CREW partners with only verified retailers and brands globally to ensure authenticity at the source.
With a fast-growing global audience reaching millions, KICKS CREW has partnered with the most significant sporting brands and professional athletes globally for direct product launches.
Joining Damian Lillard, Kyrie Irving became the latest professional athlete to invest in KICKS CREW in December 2023.
How It Works
KICKS CREW operates by connecting shoppers with authorized retailers and renowned brands worldwide. This global network allows the platform to source shoes at competitive prices, offering customers a steady stream of new arrivals and a wide range of rare and hard-to-find sneakers.
After an order is placed, a bespoke number is assigned to each retailer source. During the authentication process, our CREW tags each pair of sneakers with our signature RFID zip tie.
The RFID tags enable customers to check all info regarding the purchased item, including purchase date, price model, sizing, and more. We are also able to trace every step and look back on every pair to the retailer they came from.
Authenticity Guaranteed
KICKS CREW guarantees all items sold are 100% authentic. All items sold online are from authorized retailers and brands.
KICKS CREW makes sure each item comes in excellent condition. Each item is brand new and never worn.
Our Community
"I’m excited to partner and invest in KICKS CREW’s vision to empower a new generation of independent consumers and thinkers. Having a place where all of our support systems can land and also doing it where they have the freedom to create as well. The most powerful thing that you can do is unite with them. It could be a racial difference, it could be a religious difference, but I think unification and going in there with the right energy matters.”
- Kyrie Irving, Chief Community Officer & Investor
“My career was built on forming that community of people that appreciate and respect what I do and how I do it. My role at KICKS CREW is being a part of creating that type of community, and then just growing it from there.”
- Damian Lillard, Investor
Contact info
276 Greenpoint Ave. Floor 2, 11222, New York, United States
- www.kickscrew.com
Replied to 96% of negative reviews
Typically replies within 1 week
Still have not received package over a month later
I bought the new balance concrete suede 550’s exactly a month ago on November 9th and I have yet to receive them. I have been tracking the package with SHOP and it said that the shoes were in Jamaica, NY for over two weeks before it finally moved locations. Then, yesterday December 8th it said it was “arriving today” which I was fine with. BUT THEN I looked back at tracking and it skipped over my post office! It is going back in the opposite direction, what is happening!?
Shoes came quicker than expected and…
Shoes came quicker than expected and great packaging
May use AI-assist with repliesRead more
Trainers are nice
Trainers are nice, but the box was damaged which is not what I expected. I expected a bit more professionalism from kicks crew. You need to look into how you package your stuff and how the boxes are kept in your warehouses. 🤷🏽🧐🤔

Reply from KICKS CREW
Imperfections-extremely disappointed
Major imperfections all over boots. Looks like something was spilled all over them. This
pair should not have been sold due to the major imperfections visible on both the right and left shoe. No disclaimer was provided. Extremely disappointed
Shoes looks great
Shoes looks great. The $35.00 shipping charge is a lot!!, if this shoes didn't look great and loved it, I would have not bought it.
Do Not Purchase If You Live In The UK
Purchased Kickscrew trainers via the Klarna platform in UK. The UPS shipping fee was basically the same price as the product. Literally doubling the cost. Reading the reviews I can see many UK based customers have had the same experience. This company should come with a flag on any platforms offering their services within the UK. I have contacted Klarna and asked them to flag them. The fees are extortionate and should be clearly highlighted at point of sale. Total waste of time and a complete headache to navigate refunds. Who in their right mind is going to pay double the value of an item to simply have it delivered? and then be charged what is essentially the value of the item to have it refunded and shipped back? Scandalous.
Secret £100 extra charge
Bought shoes for £155 with £15 shipping. Fine. After they're delivered there's an ADDITIONAL £80 TAX that they neglected to include upfront at all! ADD ON £100 TO THE PRICE - SCAM B*****DS!
Kicks Crew had the exact sneakers I was…
Kicks Crew had the exact sneakers I was looking for, and the ordering process was incredibly simple. The package arrived quickly and was in perfect condition.
Convenient
The shoes I was looking for were easy to find and buying them was easy. I was a little worried about how long it would take to get the shoes because of the
7-10 day processing, but they were on my door step in 8 days.
Ransom fees and misrepresentation
My product came to twice as much as its purchase price with hidden fees and those fees were Ransom to me to get my product this company is untrustworthy and not forthcoming.
I little bigger than my size
I little bigger than my size. I’ll change for another size.
Yes love the design,style and price…
Yes love the design,style and price very generous and lots of choices great job appreciated
The worst place to try and buy…
The worst place to try and buy something went through the whole process only to get where it says pay now and it turns around and tells me my phone is invalid ,I have triple checked all details are entered correctly but it's the same thing phone is invalid in the end I gave up and bought elsewhere with no hassle
If I could give no stars trust me I…
If I could give no stars trust me I would one off he worst companies I’ve ever dealt with an I’ve dealt with a lot of bad ones but to pay 400 pound for a top have you waiting 3 weeks only to then be told I need to pay an extra 130 pound to have my parcel delivered haha are you mad worst company I’ve dealt with
scam website-do not buy!!!
I ordered a simple pair of sneakers now almost a month ago. It took a very long time to even get an order confirmation, then weeks went by with no shipment notifications or tracking. Then finally the tracking came and it stopped being updated a week ago. No one there has any answers. They are a total scam.
Lots of companies did not have the…
Lots of companies did not have the trainers in the required size, it was great to find them available on Kicks Crew, they were delivered in good time, thank you..😊
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