KICKS CREW Reviews 28,490

TrustScore 4 out of 5

4.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the company, highlighting the high-quality products and the speed of delivery. Many consumers were satisfied with their purchases, particularly footwear and hoodies, noting that items matched the website's descriptions. People also mentioned the positive customer service experience, with quick and helpful responses to inquiries. Consumers have different opinions about the order process and pricing. While some found great prices and smooth transactions, others encountered issues such as unexpected import costs and damaged packaging. Despite mixed feedback on these aspects, many reviewers expressed their willingness to shop with the company again, citing the product quality and efficient service as key factors.

Based on these reviews

Rated 4 out of 5 stars
Verified

Item is legit! However the box it came in was heavily damaged, and it could have been packaged better. I respect the flip, but start using a box cutter to preserve the packaging.

Rated 4 out of 5 stars
Verified

Everything is great with the denim tear hoodie. However the shipping process is very long. It took nearly 2 weeks to receive the item. Could have gotten it way sooner. The gift was a birthday gif... See more

Rated 4 out of 5 stars
Verified

Great shoes that I received once I opened the box. I wish it would have been some styrofoam peanuts in the box to reduce scraps, scuffs, and punctures on the actual shoe box. I like to keep the integr... See more

Rated 4 out of 5 stars
Verified

I love the shoes.the delivery was fast. Will Order soon again on this shop. Note: Insta pay payment doesn't automatically reflect. Need to improve.

Rated 5 out of 5 stars
Verified

Unreal. Shoes came in perfect condition, SO quickly? Was expecting them to take ages from looking at various reviews but I had them arriving the week after I ordered. No extra charges either which I h... See more

Rated 5 out of 5 stars
Verified

Ordering was easy on there website also they have many brands to choose from so plenty of choice and sizes The ordering said 7to 10 days and they arrived within that time Securely delivered and... See more

Rated 5 out of 5 stars
Verified

Started off really well by ordering a retro pair of Nike Jordans costing £224.00 plus £16.99 shipping, then received an email from the courier DHL stating they had my parcel but couldn't deliver until... See more

Rated 2 out of 5 stars

I ordered a pair of Jordans for £160 from this company. I was later told I had to pay an additional £70 importation fee, which was never mentioned at checkout. I never received my item, and they o... See more

Company replied

Rated 3 out of 5 stars
Verified

The delivery time is just way to long for online shopping these days. Looking at other onlione sneaker, fashion brands where it is a competitive market, clients wants shorter and quicker delivery. Ite... See more

Company replied

Rated 5 out of 5 stars
Verified

Found an early release WoW shoe on kickscrew at a great price compared to other retailers. It was a no-brainer and with reasonable shipping price to UK and short lead times, I got my son's dream shoes... See more

Rated 5 out of 5 stars
Verified

My order arrived in a timely manner I Ordered New Balance 327 Super cute and comfortable love the brown and white color combination. I recommend Kickcrew website There are a lot of color o... See more

Rated 5 out of 5 stars

I had a great experience with customer service. There was an issue with my order’s authentication and after working minor kinks I was met with nothing but amazingness. Ainia the customer experience sp... See more

Rated 2 out of 5 stars

Payed £169 for a pair of Jordan 1 voodoo ,plus £16 post, a couple of days before shipping I get a message saying I owe dutie of 76.98 so the shoes came from China wich is a red flag from me as a lot o... See more

Company replied

Rated 5 out of 5 stars
Verified

First of all I would like to thank Kicks crew team for providing such lovely pair of shoes onitsuka tiger. I really loved them. It was my first order from you guys and definitly I will be orderin... See more

Rated 5 out of 5 stars
Verified

Very very good customer service , I thought I had ordered the wrong size and e mailed and within one hour got back to me and reassured me about my order . Very impressed. Delivery was quick and I rece... See more

Rated 5 out of 5 stars
Verified

Found an Essential hoodie for my daughter on this website. The price was cheaper than anywhere else i could find, so I was weary of it being a fake. It came within 5 days which I was happily suprised... See more

Rated 3 out of 5 stars
Verified

Received order quickly, but the color was significantly different from the picture. I would like to return, but the fees will be about $50 when you include the $35 shipping cost and the large restocki... See more

Company replied

Rated 5 out of 5 stars
Verified

I bought my son’s Christmas present early as a surprise, I don’t have a lot of money so I’m thrilled with the service and excitement runs through me because it was so easy! Merry Christmas Kick Screw... See more

Rated 3 out of 5 stars
Verified

My package arrived early. I was very excited about that. I ordered the womens jordan 11 low igloo. Beautiful.shoe. However, the cushion and bounce just isnt there. Im kind of questioning some things w... See more

Company replied

Rated 2 out of 5 stars
Verified

The shoe is beautiful and comfortable, but it slips easily. I slipped and hurt myself twice in one go using it. I didn't use it anymore. Very disappointed because I really wanted these shoes

Company replied

Rated 3 out of 5 stars
Verified

The shoes were fine, but for a show freak my teen is going to be beyond upset with the condition of the box. No way was it destroyed that bad in transit, it was send in garbage condition. Sadly for th... See more

Company replied

Rated 2 out of 5 stars
Verified

My shoes was not wrapped in paper it was no paper inside the shoes it was just a shoe in a box and it should’ve been wrapped with paper and I was not happy about that

Company replied

Rated 3 out of 5 stars
Verified

Product came and happy with it only downside was hidden tax that I had to pay when product entered the UK, I didn’t know about the extra cost and thought all delivery and taxes were included in the pr... See more

Company replied

Rated 5 out of 5 stars
Verified

Made a mistake ordering the wrong size , Kicks Crew sorted it with good and quick communication all the way ! 5star ! will definitely buy from here again

Rated 5 out of 5 stars
Verified

Great experience. Amazing trainers. Happy daughter. You pay a tiny bit more but worth it. Just allow a little more time for verification

Rated 5 out of 5 stars
Verified

The shoe I got was exactly the same as on the image.I was quite impressed with the speed shipping.I love it,so comfortable.Exceeded my expectations truly,will be a customer for Kicks crew for ever..

Rated 3 out of 5 stars

ORDERED FROM THIS COMPANY AND A FEW DAYS AFTER MY DELIVERY, SOMEHOW IT GOT REORDERED AND CHARGED MY ACCOUNT AGAIN! NOT VERY HAPPY ABOUT THAT. AND YOU CAN ONLY GET IN TOUCH THREW EMAIL. THATS SAD. I... See more

Company replied

Rated 5 out of 5 stars
Verified

Product that I order came perfect with no damage and exactly as described. Airport fees was unfortunate but overall very happy.

Rated 5 out of 5 stars
Verified

Kicks Crew is by far the best there is out there! Nobody has the selection that they have! Every company has issues. They have worked hard to correct theirs. And I can say they have been a lot better... See more

Rated 5 out of 5 stars
Verified

At first I was thinking I was scammed because it takes time but overall it went well I received my tracking and got my sneakers a job well done I well order again thanks

Rated 5 out of 5 stars
Verified

Great experience all around! The shoes were absolutely beautiful!! Will shop on here again :)

Rated 5 out of 5 stars

Kick’s Crew had the running shoes my likes. They were available and were shipped rather quickly. I know he will love them as Nike Free Run is his preferred shoe. He doesn’t like the white or black o... See more

Rated 5 out of 5 stars
Verified

Fast shipping and great looking shoes. Could not find them anywhere. Will be a repeat customer.

Rated 5 out of 5 stars
Verified

Great services! From ordering online to the delivery and the material and quality of the product! My son is going to love this gift !

Rated 5 out of 5 stars
Verified

Sometimes goods are delivered earlier than the given date. Goods quality is perfect. Well inspected and delivered

Rated 5 out of 5 stars
Verified

Love shopping with this company, the hoodie was as described and shipping was really fast I do a lot of shopping with this company . Highly recommended

Rated 5 out of 5 stars
Verified

Extremely happy with the product and fast shipping time. Product was accurate. I dislike the inability to add multiple items to the cart and the shipping price is steep

Rated 4 out of 5 stars
Verified

Very great service very nice product very satisfied delivery as well definitely will be getting more shoes

Rated 5 out of 5 stars
Verified

We ordered a pair of Pumas that you can’t find anymore and it came just as expected. It didn’t take long to receive and my son loves them!

Rated 4 out of 5 stars
Verified

correct sizing , fits me well , very comfortable , fast delivery although shipped from a country farther away from mine

Rated 5 out of 5 stars
Verified

Great service from ordering to trainers been delivered no issues at all. Would definitely use again ☺️.

Rated 5 out of 5 stars
Verified

I ordered the wrong size (men's size for my daughter), but the return process was very smooth, and the proper size shoes showed up a week later. I'd buy from them again!!

Rated 5 out of 5 stars
Verified

I am beyond satisfied with this product it’s legit and I’m very appealed with the product and experience as a whole KICKS CREW is awesome and legit!!!

Rated 4 out of 5 stars
Verified

Shoes are a Christmas gift so I hope the person I bought them for is pleased. The service was quick and I was kept up to date on the delivery at all times.

Rated 5 out of 5 stars
Verified

Received the Hoodie yesterday.. It will be perfect for my grandson.. it is made very well..

Rated 5 out of 5 stars
Verified

That great Delievery fast and look nice essential hoodie! Thank you very much

Rated 5 out of 5 stars
Verified

First time order with kicks crew to get some shoes i couldn't find anywhere, was skeptical after reading reviews after purchase about expensive import costs to the UK, but was delivered within a week,... See more

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Company details

  1. #48 of 68 best companies in Shoe Store
  2. #87 of 118 best companies in Online Marketplace
  3. #24 of 34 best companies in Sportswear Store
  4. #6 of 16 best companies in Streetwear Store

About KICKS CREW

Written by the company

KICKS CREW Banner

KICKS CREW is a digital community and marketplace for authentic sneakers and style.

Launched in January 2021, KICKS CREW is the world's most trusted global platform for sneakers and apparel, built on the belief in uniting communities worldwide. Unlike other marketplaces that facilitate individual sellers, KICKS CREW partners with only verified retailers and brands globally to ensure authenticity at the source.

With a fast-growing global audience reaching millions, KICKS CREW has partnered with the most significant sporting brands and professional athletes globally for direct product launches.

Joining Damian Lillard, Kyrie Irving became the latest professional athlete to invest in KICKS CREW in December 2023.

How It Works

KICKS CREW operates by connecting shoppers with authorized retailers and renowned brands worldwide. This global network allows the platform to source shoes at competitive prices, offering customers a steady stream of new arrivals and a wide range of rare and hard-to-find sneakers.

After an order is placed, a bespoke number is assigned to each retailer source. During the authentication process, our CREW tags each pair of sneakers with our signature RFID zip tie.

The RFID tags enable customers to check all info regarding the purchased item, including purchase date, price model, sizing, and more. We are also able to trace every step and look back on every pair to the retailer they came from.

Authenticity Guaranteed

KICKS CREW Authenticity

KICKS CREW guarantees all items sold are 100% authentic. All items sold online are from authorized retailers and brands.

KICKS CREW makes sure each item comes in excellent condition. Each item is brand new and never worn.

Read more on KICKS CREW.

Our Community

KICKS CREW Community

"I’m excited to partner and invest in KICKS CREW’s vision to empower a new generation of independent consumers and thinkers. Having a place where all of our support systems can land and also doing it where they have the freedom to create as well. The most powerful thing that you can do is unite with them. It could be a racial difference, it could be a religious difference, but I think unification and going in there with the right energy matters.”
- Kyrie Irving, Chief Community Officer & Investor

“My career was built on forming that community of people that appreciate and respect what I do and how I do it. My role at KICKS CREW is being a part of creating that type of community, and then just growing it from there.”
- Damian Lillard, Investor


Contact info

4.0

Great

TrustScore 4 out of 5

28K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Still have not received package over a month later

I bought the new balance concrete suede 550’s exactly a month ago on November 9th and I have yet to receive them. I have been tracking the package with SHOP and it said that the shoes were in Jamaica, NY for over two weeks before it finally moved locations. Then, yesterday December 8th it said it was “arriving today” which I was fine with. BUT THEN I looked back at tracking and it skipped over my post office! It is going back in the opposite direction, what is happening!?

December 9, 2025
Unprompted review
Rated 2 out of 5 stars
Verified

Trainers are nice

Trainers are nice, but the box was damaged which is not what I expected. I expected a bit more professionalism from kicks crew. You need to look into how you package your stuff and how the boxes are kept in your warehouses. 🤷🏽🧐🤔

December 9, 2025
KICKS CREW logo

Reply from KICKS CREW

Hi Dennis,

Thank you for sharing your feedback with us.

We're sorry to hear that the shoes you received did not meet your expectations.

At KICKS CREW, we're fully committed to providing a positive shopping experience for all of our customers, and we’d like to continue assisting you with this matter.

We have just sent through another email to you to follow up on your order and to provide further assistance. We appreciate your continued cooperation as we work toward a resolution, and we encourage you to stay in touch with us throughout the process.

Thank you for your support and understanding.

Rated 1 out of 5 stars
Verified

Imperfections-extremely disappointed

Major imperfections all over boots. Looks like something was spilled all over them. This
pair should not have been sold due to the major imperfections visible on both the right and left shoe. No disclaimer was provided. Extremely disappointed

December 9, 2025
Rated 1 out of 5 stars

Do Not Purchase If You Live In The UK

Purchased Kickscrew trainers via the Klarna platform in UK. The UPS shipping fee was basically the same price as the product. Literally doubling the cost. Reading the reviews I can see many UK based customers have had the same experience. This company should come with a flag on any platforms offering their services within the UK. I have contacted Klarna and asked them to flag them. The fees are extortionate and should be clearly highlighted at point of sale. Total waste of time and a complete headache to navigate refunds. Who in their right mind is going to pay double the value of an item to simply have it delivered? and then be charged what is essentially the value of the item to have it refunded and shipped back? Scandalous.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Convenient

The shoes I was looking for were easy to find and buying them was easy. I was a little worried about how long it would take to get the shoes because of the
7-10 day processing, but they were on my door step in 8 days.

December 7, 2025
Rated 1 out of 5 stars

The worst place to try and buy…

The worst place to try and buy something went through the whole process only to get where it says pay now and it turns around and tells me my phone is invalid ,I have triple checked all details are entered correctly but it's the same thing phone is invalid in the end I gave up and bought elsewhere with no hassle

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give no stars trust me I…

If I could give no stars trust me I would one off he worst companies I’ve ever dealt with an I’ve dealt with a lot of bad ones but to pay 400 pound for a top have you waiting 3 weeks only to then be told I need to pay an extra 130 pound to have my parcel delivered haha are you mad worst company I’ve dealt with

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

scam website-do not buy!!!

I ordered a simple pair of sneakers now almost a month ago. It took a very long time to even get an order confirmation, then weeks went by with no shipment notifications or tracking. Then finally the tracking came and it stopped being updated a week ago. No one there has any answers. They are a total scam.

November 24, 2025
Unprompted review

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