Live Oak Bank Reviews 1,631

The Live Oak team is great to work with. They are very knowledgeable regarding broad business functions and needs while also a great attention to the small details of the process. Nick, Sandy and Del... See more

Recently my accounts and banks were hacked. When something devistating like this happens, you need a real person to talk to, not some blind email message or chat. I had several phone calls with Live... See more

I had never heard of this bank until I randomly stumbled across their bonus promotion. I am usually leery of small, newer banks that are unfamiliar. Their only physical branch is in North Carolina and... See more

My husband and I were searching for a lender to help us refinance our pet care business, and after being turned away or brushed off by several traditional banks, we were starting to feel stuck.... See more

Great online banking platform. Great interest rates on savings accounts. Would give 5 stars if 1) there were some locations near me, 2) there wasn't a 4-5 day hold on transfers from other banking ins... See more

We are a small not for profit company with a business savings account, and we need the ability to have more than just one person to be able to move funds in and out of the account. Normally a board... See more

Live Oak banks people were great, your online menu service was terrible for my android phone. Customer service people were patient and knowledgeable. It took several days and multiple hours to open a... See more

They have good interest rates on their money market accounts. When you call them your greeted with friendly southern hospitality by someone who knows what their doing. It kind of makes your day.

I recently got an SBA loan through Live Oak Bank, and the experience was excellent. Kara was my initial contact and made the document submission process smooth and easy. Sean, my closing agent, ha... See more

Easy to set up a new account. Customer service was very professional when I called. Would like to be advised when interest rate changes.

Live Oak Bank does an excellent job of growing my money. They occasionally have special savings account offer that make it grow even faster. They keep their savings rate very competitive though not al... See more

Sincere and professional staff make the banking experience easy. Live Oak Bank offers rates and services at what I consider the best value around.

Nice to put $$$ in a NC bank that generally pays top tier interest equal to or better than the big boy national banks. Also appreciate the focus on small business lending and demographic info about w... See more

Although I haven't yet had much contact with Live Oak Bank since I resumed my relationship with them, the telephone customer service agent I spoke with was terrific! His instructions were very c... See more

The general UI experience is good. But a persistent issue is the refusal to allow face biometric logins. This fails on all my devices for the LOB app only. I have to enter my password regardless of... See more

I have a savings account with Live Oak as they typically have competitive rates on savings accounts. However, they've twice hit me with $10 fees when outbound transfers to other banks failed.... See more

Im surprised how easy it was to set up the account and it's already earning me so much extra money than in a savings account!

This small bank is showing that it can compete with the big ones. They offer great rates on savings and CDs, and opening an account is easy. When I needed help, a representative was on the phone quick... See more

LiveOak’s customer support has been step above the rest. The reps are courteous, genuinely listen, and address questions without reading from a script. I’m helped by the first person I reach—no endles... See more

I feel it takes security seriously; the verification code is not visible on a text unless you open the text (someone could not see it on a notification by picking up your phone). They take extra step... See more

Live Oak Bank is a local bank with great service and interest rates for savings. It's easy to set up and manage, too. After years of receiving, effectively, negative interest on my savings with Chase... See more

I had a bit of trouble getting my account co-owner set up. There were apparently issues with the PDF files I uploaded, where the image view was not the same as on my end ?? The issue is no one sends... See more

Liveoak is a great bank. Their rates are great and their customer service is excellent. The only minor complaint I have is that their website could be a little better. It's easy to get confused whe... See more

Good rates. Easy to set up accounts online. Good customer service, though wait times are getting longer. Wish there were more alerts available for account balances and transactions via text or email.... See more

Too difficult linking the account with my brokerage account. Getting live updates requires a text code but the request is from my brokerage account. So they don’t get the text. Other banks are update... See more

Amazing experience! The Live Oak team was absolutely amazing and crushed everything that we needed to crush! Their communication was bar none, and they were the absolute best to work with during a fa... See more

The Loan specialist officer Brittany Vangritis was phenomenal in every respect. Her response quick, her knowledge immense, going out of the way to help us. Just made the experience so smooth, easy... See more

I have been a consumer customer of Live Oak Bank for the last decade and have found them to be easy to work with and they offer competitive rates on the savings accounts and CDs. I especially appre... See more

I've been a member of Live Oak Bank since May, 2025. I'll admit I joined to take advantage of the $300 added to my savings with a $10000 deposit. After the 3 month period, they immediately deposited... See more

I like doing business with Live Oak Bank. Everyone’s very personable and every experience I’ve had with anyone that answered the phone is always been very nice. I appreciate the thoughtfulness that ev... See more

I love the interest rate. That part is great. The amount of time that it takes to move money to another account of that checks are considered "on hold" is too long. Because of this lag time, I have to... See more

Easy on-line. Also, personnel are always nice while helping me. Merry Christmas to all

Great customer service. I am able to connect with an agent over the phone with out complications. The online app is easy to use. Finally, Security is prominent.

The site is easier to navigate but I would like the overview that has matured date showing

Closed out a CD easily and the money was transmitted to my personal bank in a very timely manner. Live Oak Bank’s close out process is a very efficient one, best in class from my perspective.

Live Oak Banking company has been a great partner for us starting business. From acquisition to getting up and running a great overall partner for us to have on our team.

Ease of web site use. Email notifications of rate changes for Savings account and other transactions that may need review. Like to see notifications of CD rate updates/changes available.

I love placing my cash with LiveOak to earn more interest than my local bank. Always easy to move money back and forth on a timely basis.

I love being able to do all my banking transactions online such as opening CDs. Other banks make you come into a branch to do that. It’s so easy for me to do all my transactions.

I have been especially impressed with the excellent customer service I have received from Live Oak Bank. A CS representative stayed on the phone with me for 45 minutes to resolve an access issue wit... See more

I've been with live oak a number of years the few times I've needed customer service... They've been fantastic... Customer service is based in the United States. Five stars in every area

App doesn’t work. This stuff should be automatically working. Does not inspire confidence.

website simple to navigate and transferring funds into and out of money market account is super easy. Also, higher interest than most other accounts.

One of the best companies for interest rates but it takes a few days to get your money when you want to transfer funds.

User Friendly website. Friendly and knowledgeable representatives. Nice APY and Bonus for opening up a high yield savings account.

I’ve been a Live Oak customer for nearly a decade. Their website is easy to navigate, their transfers are quick, and when I have called in, they’ve been very helpful. I love Live Oak!

I'm very happy with live oak Bank. Always helpful. Excellent website. Good offers.

We love the high-yield savings account offered. The customer service is wonderful!

Transactions are always made in a timely manner.