Excellent customer service and support during my dogs transition to Ollie. Convenient app to make changes to my box for add ons or shipment changes. My dog is so much healthier, no more sensitive stom... See more
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Review summary
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Based on these reviews
Company details
- #21 of 74 best companies in Pet Store
- #3 of 8 best companies in Animal Feed Store
- #16 of 69 best companies in Pet Supply Store
About Ollie Dog Food
Written by the company

About Ollie Dog Food
We adore dogs and believe that feeding them well is the best way to show our love. So we created Ollie: fresh dog food meals made from real ingredients, formulated by a vet-nutritionist, and tailored to your dog’s individual needs. Learn more about us at myollie.com and feel free to get in touch with us at caninecare@myollie.com.
Money-Back Guarantee
Our Promise
Contact info
3495 Lakeside Drive #1089, 89509, Reno, United States
- caninecare@myollie.com
- www.myollie.com
Replied to 94% of negative reviews
Typically replies within 1 week
Ollie was very helpful, but...
Ollie was very helpful when I needed to cancel my monthly order and when I started the subscription back up, but when I emailed them that we may be euthanizing my dog and I needed to cancel the subscription, again, I never heard back. I also asked if I could possibly get a refund on the food that just shipped, but they never answered if this was possible or not. I wrote them a second time because I didn't hear back, but they still have not emailed me. I don't mind if I can't get a refund, but I'd really like a response from them. They were quick to reply when I originally cancelled but now they won't even get back to me. It has been several days since I wrote them.
Terrible Business Model - Rip Off…
The food is supposedly more healthy than kibble or dry dog food and our dog seems to like his food better with fresh wet food, but he has been putting on too much weight as a result. The worst part is the business practices of this company. The food costs more than what we pay for human food and they set it up on recurring shipments to where we receive more food than our dog can consume and they make it almost impossible to cancel shipments. The orders are set up to where you cannot temporarily suspend shipments or initiate when you want to order. Imagine your car driving into the gas station and filling up on its own regardless of your gas gauge. You either have to be completely in or completely out AND it takes a concerted effort to figure out how to navigate through the website to cancel the service. If you sign up for these products, expect to pay to be billed more than $200 per month. There is not even a way to remove your credit card information once it has been entered into your profile. Stay away from this business unless of course you can afford to throw money away!
I adopted my baby about a month ago and…
I adopted my baby about a month ago and switched her on to Ollie. She was on pedigree :( But she was in a shelter. Her skin and coat are just amazing in the month we have been on Ollie. Everyone always brags on how beautiful her skin an coat are. Also the customer service is top notch. I love that I feel supported along the way.
My dogs love your food
My dogs love your food. I would have given five stars but three of my packages had a top cover that was cracked open. This has happened before. I think it’s from the extreme cold of the dry ice packets.
I have to use these open packages first even though I have older ones that I should be using instead.
We recently signed up for the 1/2 fresh…
We recently signed up for the 1/2 fresh and 1/2 subscription dry. Maxwell is thriving with the blend. He’s like a new dog. Then the dry is outta stock. Frustrating - finally finding a great combo that Max loves. Persevere. We hope the dry is back in stock SOON. Michele and Maxwell (the dog) :)
Great
Great, healthy food for my dog who's pretty much allergic to everything! Absolutely wonderful customer service with real people! Couldn't recommend a better company to take care of my fur baby
The service I received was exceptional
The service I received was exceptional. My packages were being delivered to another wrong address. The customer service was instrumental in getting the shipment rescheduled and rerouted through another delivery service at no additional charge.
Excellent customer service
My dogs food came back thawed. Being an anxious parent I threw it away and let Ollie know. They immediately replaced the food, making sure it came perfectly frozen this time around. Thanks a lot!
Love the food and the service is great
Love the food and the service is great, but the last 2 shipments came a few days late with no communication that was difficult bc I was afraid I was going to run out of food. But when I called the company they helped rectify the situation so that part was helpful.
My pups love the food and the website…
My pups love the food and the website is easy to maneuver and change up anytime.
Ollie dog food is great
Ollie dog food is great. My picky eater just vobbles it up and no more scratchy, itchy skin. Unfortunately the cost is too high for me to continue using it I love my pup but times are tough so I will have to look for a less expensive alternative.
Great customer service
Great customer service. Excellent food quality!
The customer service is great and very…
The customer service is great and very responsive.
I've had a great experience so far
I've had a great experience so far. My dog loves Ollie's and licks her bowl clean every night. They are very easy to work with and I look forward to seeing the positive results in my pet.
Good Golly OLLIE‼️
Good Golly OLLIE‼️
I am truly amazed with the quality of the product this Dog Food Company supplies! OLLIE Dog Food is rich with the meat, veggies & vitamins it claims. My 2 Great Danes literally lick their food bowls clean! I also am impressed with the packaging of the Fresh Frozen Food. Arrives in a freeze dried box with dry ice packs located in the top of packaging. Delivery Drivers are extremely helpful and friendly. The cost is a bit pricey however when you consider the quality of food your pet is receiving and the difference you can see in their improved health condition and activity levels it is well worthwhile! The added Treats Bonus is always a nice surprise! WAY TO BE OLLIE! Thank You For the Love & Special Efforts made to make such a quality Dog Food! 🐾🐾
Dee Dee Cato
Bryant, AR
Customer service was excellent
Customer service was excellent. Delivery was exactly when it was expected and it was packed with a lot of dry ice.
Ollie Great food Exemplary service
Akasha my picky Shiba Inu loves the food! We saved each others life and she means the world to me! She was abused in ways no living being should have to endure, and she was born into a horrible situation, the day after I lost my daughter Bella at 24. Bella's spirit is in Akasha I want the best for her! Ollie is great! Bellaforever.org Akasha Oade Instagram
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