National Express Reviews 101,044

Easy to book with clear choices. We always use National Express when travelling to an airport. The coaches could have stronger rules about the use of mobile/tablet devices to cut down the noise to o... See more

It was a relatively smooth process but I never got a confirmation email about my ticket so I am unsure if it is secure or not. It does come up online but usually I would receive a confirmation email w... See more

I was a bit disappointed there were no trips available during the day on my return journey date. The great value cost of travel and the level of comfort provided can't be beaten. Going through the boo... See more

Quick and easy, very helpful, Just I don’t liked the return of the seat selection offer. If I ticked “NO”, that’s “NO” , I don’t needed to be asked again. At the payment point, most of the times,... See more

Clean coach but not the toilets on coach. Comfortable coach. Punctual starting off. Outbound driver smooth drive but rough driving by return driver. Wifi not good, didnt work, no Internet connection.... See more

Another journey with national express. Another 5 star. Boarded yesterday on 3rd december 2025 at 7.30 from digbeth bus station on 183 to glasgow. Once again didnt get drivers name. Amazing driver. Ver... See more

I use National Express fairly regulaly. I find the coaches clean, comfortable, affordable a and pretty reliable regarding timekeeping. However, I feel that the time allowed to complete the booking... See more

Despite an awful day - parts of M5 closed and M4 blocked by broken down lorry on M4 at SE Wales. Creating major traffic disruption in Cardiff Newport Bristol SW area - the National Express team at... See more

Busy coach, long trip London-Glasgow return but the driver and assistant were friendly and kept the coach warm and service was run to time, just heavy rain slowed speeds but safety first is appreci... See more

On the 10.15 coach from Nottingham to London at the moment Wednesday 3/12/25 What a great experience it’s been so far Really helpful staff at Nottingham Broadmarsh bus station, friendly and ch... See more

I made a mistake during the booking process and ended up having to buy a second return ticket, as I accidentally booked to come back an hour later on the same day, rather than the following day. I sho... See more

Easy to use website , very straightforward to find journeys, book seats and reasonable prices. I have used National Express on many occasions and will certainly use them again. Lovely stress free w... See more

I love National express, it is normally quite straightforward booking a trip. However the discount code that I had wasn’t working and I couldn’t get the kidsfree code to work either. Which meant tha... See more

Great service from National Express. Booked flex tickets as flights subject to change and wanted reassurance of price. Booked travel to / from airport and return coach was delayed unfortunately though... See more

I am impressed with National Express as the last two journeys made to London, the coach left on time and we arrived early too. The drivers are friendly and helpful by interacting with the customers, e... See more

National Express is one of the best bus services in the UK, operating all across the country. With so many routes, timings and places to choose from its very easy and reliable to book. The fares are r... See more

Love this company great deals Amazing friendly drivers who are very attentive especially if you have disabilities nothing is too much trouble. The trips run smoothly always book them. We feel safer o... See more

Journey takes half the time of local bus - useful when saving time is a priority. Bus loading was relaxed and bus left promptly. Pleasant driver. A few minutes delay in getting to Gloucester due to... See more

Service is great but some time some driver not come on time, because I travel from Swindon bus stop if bus let 10 minutes I need take train. My job start from 8am 3 years ago fm Swindon first bus was... See more

Amazing journey to Heathrow airport, the drive was quick and the stops on time, almost the same travel length of the trains, but I could just relax until I got to my final location. It was easy to pur... See more

Coaches were on time, drivers both ways were polite and helpful and the coaches were clean and comfortable. Really good experience! Due to delays on flights, I had to amend my ticket for an hour la... See more

Booking is not the problem however at Gatwick where I often pick my coach from do not tell you it that my destination is not a National Express coach but one called Airline something or other. Last ti... See more

It was easy enough to book but now I’m scared I won’t be able to find my tickets on the day. Please make it so we can save to an Apple wallet or similar if we’re buying digital tickets and probably wo... See more

User friendly to book online or via App . Plenty of choices for assorted budgets and dates, seat reservations and staff (Victoria and Bournemouth, for my last journey at least) drivers could not be... See more

National express used to be so reliable, what has happened? My direct coaches booked and paid for an airport run were cancelled without being informed, I only found out on the off chance and conta... See more

Despite of some minutes delayed in departure from Bristol to London, the journey was speedy, safe and comfortable. No wifi so thus is something needs to be worked on, the app needs to be improved to o... See more

It is frustrating that the booking system does not store my coach card details and I have to enter them twice during every booking. This should be stored as part of my profile and applied automaticall... See more

I have been travelling with national express for years and the service is normally good. However lately I am bombarded with inconsiderate people, talking loud or watching there phone without hea... See more

Prompt on time checked qr/tickets and secured luggage well. Left pretty much on time ,but best part of coachdriving aware of idiots who think they own road. Sharp reactions to the hazards even in we... See more

Booking was straightforward using the website. Communication received before travel by email was good and relevant. Was disappointed the 1st National Express driver wouldn't put luggage in the hold... See more

I am a regular customer and have always been happy with the service, albeit the booking process could be made easier. I normally give 5 stars to National Express, but his time it was 4 because of one... See more

great experience. However, there were two people in the buss (probably homeless) who made it a bit a=uncomfortable. The driver should have put certain sits as a reserved in order to be a certain dista... See more

All good, a safe and uneventful journey, although there's the mild irritation of travellers who conduct phone calls too loudly and insist on wanting to share their choice of music with other passenge... See more

The experience was a bit overcrowded but leaving and arrival times were greatly respected. Overall I recommend this service. No 5 stars as it claims there is on board wifi but it is so slow you can't... See more

A very funny driver, did the entire safety / amenity instruction in a humouring tone, quite unique. The bus number written on the back of the driver seat is LB11. Also he made fun of West Ham which... See more

I hate the way we have to do everything online these days, but this was so easy to follow and I had my journey booked and paid for in no time. My e-ticket landed in my inbox straight away and everythi... See more

It was a pleasant and friendly experience, both out outbound and inbound. My only criticism would be that you advise when you change coaches to new gate numbers, I was at a gate which I thought my... See more

I had booked and paid for a reserved seat… when I boarded at T5 Heathrow, it was occupied by a family, whose child was asleep in the seat I reserved. I didn’t want to wake the child so, I sat in anoth... See more

National express Web site is easy to navigate. Great timetable. Cheaper than bloody Trains. Im Australian and all travel in the UK is EXPENSIVE, but when you get a discount like from NE thats a welc... See more

I have booked two journey's and needed assistance using the online chat to complete the bookings with Tesco Vouchers. Both times my issues were quickly resolved and my journeys sorted out to my satisf... See more

I like National Express. Only thing I wish they should give some discount for 60+ people without special coach card that costs again additionally. I don’t travel by bus so often, but when I travel I... See more

It was easy to book, the bus drivers in the coach station were helpful and friendly. The bus driver was a star, loading loads of cases on his own, poor man, keeping track of which cases needed to be u... See more

Its a friendly service, The coach turns up at Norwich, normally on time. You show your ticket to the driver and he takes care of your luggage, climb aboard and enjoy the ride. Arrive at London and the... See more

Recent booking reasonably straightforward but could not find the way to use my TESCO clubcard points to renew my existing national express bus pass or to use my existing national express bus pass. Ho... See more

I take the 040 service between Bristol and London monthly. While it is mostly fine and offers good value, it can be very unreliable and almost always arrives late to Hammersmith from Victoria. I had t... See more

Really easy to book and travel with. Lovely helpful staff. Following my experience I would say that booking extra baggage and seating was not necessary as none of this was relevant when boarding, peop... See more

I had a slight problem booking a ticket. The coach turned up on time. Departed half an hour late, so arrived at destination half an hour late. The seats were comfortable.

The booking process is quite easy for international customers. I like the ability to allow for possible delayed arrival times I like the location of the central bus station at Heathrow. I like the sta... See more

National Express offers some really cheap prices, which is great when you’re trying to travel on a budget. However, I did run into an annoying issue when booking. Every time I tried to select a retu... See more

I was returning from London Victoria in 04/12 NX507 and the driver Stuart was a really good driver and so professional and polite. It was really nice to see such a driver. We went through Hell tra... See more