Nike Reviews 11,667

I ordered a track suit on sale the carrier stated the sender had the wrong address now it's returned and the will not give it to me at the price I paid it's going to cost me $20 more that I don't hav... See more

I ordered from Nike.com expecting delivery on 4 December, as stated at checkout. Without any real explanation, this has now been delayed to 11 December. That is a full week late. There has been no... See more

I do not recommend shopping at Nike.com
I received shoes in the wrong size, even though the box showed the correct size. Nike asked me to document the issue and return the item with their return lab... See more

Absolutely useless company, staff have the IQ of a crayon that cannot follow basic instructions when it comes to returning something online. 1 company I will now avoid for the rest of my life.also th... See more

Absolutley unbelievable. Ordered 2 pair of shoes,paid.Since a week nike has no idea whats going on, ignore all of my questions.Asked full refound,also ignored.Customer service now simple blocked me.... See more

Item was due to be delivered, received email saying delivered but when looked at the tracking it seem it was refused whilst with the courier, never even made it to my address. Contacted Nike and seem... See more

Order showed as being delivered on Monday. Showed as 5 stops away and magically was marked as delivered to neighbour called Mark. Who is this Mark?! Order not received by the purchaser. Did the cha... See more

Sold me defective sneakers, from Amazon. I complained when I saw review of same size and same complaint regarding the sneakers I purchased. I said were these used or returned " responded with complet... See more

Extremely disappointed with Nike and will not be reordering. I order some trainers for my nephew that were delivered on the 26th Nov. They were delivered but I did not receive them. They told me... See more

We purchased a large order at Nike in preparation for a holiday. We received the parcel and 2 items were not in the box. (C01548319728) We send a friendly mail to nike asking if they can look i... See more

Been in chat for a while being told parcel has been dispatched when the courier doesn’t even have it. It took 3 different agents on the chat and 1hr 10 mins of my time to get to this answer. Absolutel... See more

Order shoes from Nike almost week ago and order wasn’t never shipped, but they charged my card, Very unprofessional and still want me to wait 5 days before I can receive my order.SAD

I received my Nike order today and was shocked by the careless packaging. The shoes were thrown into the box with no paper, no wrapping — nothing. Extremely disappointing and not what I expect from Ni... See more

I ordered some shoes and within 3 months the front of the shoe ripped and the sole started to split. I managed to get them sent back on warranty but 10 weeks later I've witnessed ZERO progress and whe... See more

Nightmare! Ordered 6 items and they got delivered to wrong address...Contacted customer services who wouldn't do anything about it. Items are gone and i'm left £141 out of pocket

I ordered shoes for my son. After querying why they had not yet arrived, it transpired were thrown over the fence and the packaging was waterlogged, also advising I’d received them, which was inaccur... See more

Shoes are poor quality, customer services won’t respond to a guarantee issue to replace them with proof of purchase etc. I will never buy a Nike product again

Extremely Poor Customer Care I ordered 4 pairs of tracksuit bottoms - only 2 were delivered. They were poorly packaged in a flimsy box which you could easily place a hand inside to remove items. I r... See more

Terrible order delivery and service! While at home, NIKE informed me my order was delivered. It was not. When I contacted them, they said my order has been returned to them. I asked them to redeliver... See more

Normally Nike are ok with orders but I was unhappy this time. Bought some shoes in 50% Black Friday deal. I missed my DPD delivery and they didn't attempt re-delivery and sent it back to Nike. The sho... See more

Just received my online Nike store order to find a tshirt missing from the bag. Online chat couldn’t be any less helpful, my issue has now been ‘escalated’ to their team to investigate with the courie... See more

I can clearly see why Nike has such bad reviews - you wouldn’t know until you face it.. Nike does not have a complaints process so they don’t care about their customers feelings. They neither... See more

I ordered £130 worth of stuff from Nike few days ago. When I got the parcel there was one t-shirt that was missing even though it was on the invoice. I contacted them immediately over the phone and I... See more

Absolutely shocking !!! I wish. Could give zero stars, DPD are the worst , the trainers I ordered never arrived and Nike have told me to wait 8 days for their investigation! It’s clear trainers are l... See more

ordered a pair of shoes from Nike.com. Good deal, $45.00 +/-. Received the shoes in short order, unfortunately they did not fit, so I opened a return. Nike won't pay for the return shipping, so I end... See more

My Nike.com parcel was marked “delivered,” but I NEVER received anything. I reported it immediately, and today Nike sent me a so-called “Proof of Delivery.” Here’s the problem: • The POD phot... See more

Nike, would strongly suggest to stop all the green idea and trying to save the planet and start wrapping up/packaging your orders like most of the retailers now do. Where no one can actually tamper... See more

Nike is a flunk cheap material. Not taking accountability of there products obviously they don't trust there customers because after receiving faulty junk stitched $145 nike tech they can't trust a cu... See more

I didn't receive 1 T-shirt in my order and Nike doesn't take credit for their mistake. They said everything it's ok, without providing more details. Shameless customer service!!!

Order two pairs of joggers lost In post waiting two weeks for new ones to be sent out there customer service is terrible then they make you wait 9 days for a refund

Ordered a pair of shoes as a gift for Christmas. After receiving both a confirmation email and a dispatch email I woke a week later to an email saying that my order had been automatically refunded. Wh... See more

I purchased a Nike Trail ATC in size 9.5 with the hope that it will give me more room for my long run and miles of walk at the Military training. I am originally a size 9, but decided to size up by .5... See more

This was honestly the slowest customer service I have ever received, in my life! Every message sent took 10 minutes for them to respond, the convo went on for over an hour and an half over a simple is... See more

Terrible customer service after loss of order. Multiple communications with customer service agent, case opened, extended deadlines again and again, and still no refund for lost order. No customer l... See more

I purchased a pair of Nike Shox R4. The first day I wore it the one shoe is making an annoying squeaking sound when I walk. I had it returned back to the Nike factory on 5/11/25. Since then I've been... See more

Ahme did not assist with a resolution to my enquiry, he simply put the phone down after waiting 20 mins to be connected.

Awful customer service......... Hard to talk to a human and will do everything to try and not give you a refund. Shocking for a company of this size.

I have been ordering from them for years. Put in an order of over €200 for clothes for my son. In order was a coat. When I got the delivery coat was not in the box. Nike will not send me another one... See more

Simply horrible customer service. Useless chatbot, no contact by email possible and after countless times finally spoke with an CS agent who had absolutely no clue or motivation to assist in solving a... See more

I ordered 2 pairs of trainers in the sale. I received a package a few days later, which was left on my doorstep. Upon closer inspection, the package was damaged and open. There was only 1 pair of tr... See more

Stay away from Nike absolutely appalling customer service rude and unhelpful, They release trainers and you pay for the privilege £174 only for them 2 months later to lower the price 40% to £104 who d... See more

The shoe I received was of bad quality. It had glue splatters and uneven glue. In some places too much glue and in others not enough. I returned the shoe immediately. Not worth the money paid.

I ordered some trainers on the 17th of November, which were due for delivery on the 19th of November. Because I was out that day, I changed it to a collection point. Later on I had a notification to s... See more

To Nike management I had a parcel delivered today to my house with 3 pairs of trainers, but after delivery I realised it belonged to somebody else 3 miles away. I looked on your web site for he... See more

Why is everything so expensive when over half of the US is buying these shoes??

Jordan 4 black cat are not releasing on nike because there listed as sold out before they were even released to much nike insider trading like a scalping shoes

My old Nike shoes lasted almost three years, even though I used them heavily for daily jogging. That level of durability makes the price completely worth it.

My order was marked as delivered by Paack, but two items were missing: a black T-shirt and black shorts. The package arrived in a condition that makes it clear the courier removed the items before del... See more

I'd been planning to buy Nike shoes for a long time, and i put nearly two months of savings into them. For what? The Quality turned out terrible . Shoes started cracking after the first month , and th... See more

Absolutely terrible service and a bunch of scammers. Never sent my shoes. Won't refund my money. Which I purchased for a birthday gift. Will never purchase from Nike.com ever again.