Northern Tool + Equipment Reviews 1,145

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the seamless and quick website, which is easy to navigate and provides clear and concise product descriptions. Consumers also value the honest and unbiased reviews available on the website, which help them make informed purchasing decisions. People find the prices to be accurate and the inventory well-managed, with quick shipping being a significant advantage. Consumers report a positive user experience, highlighting the ease of finding and purchasing the products they need. Customers appreciate the affordable prices, especially for industrial-grade tools. The delivery service is generally praised for its punctuality and speed, although some reviewers have noted issues with shipping costs and occasional delays. Overall, reviewers express satisfaction with the company's products, prices, website, user experience, and delivery service.

Based on these reviews

Rated 4 out of 5 stars

To start off with the delivery time was very punctual and very fast. I was surprisingly pleased about that. The only reason I didn't give you 5 stars was because of your chat option, I wasn't able to... See more

Rated 4 out of 5 stars

Product was shipped directly from vendor so didn't have really good communication with trucking company for delivery instructions or very good delivery dates. On the flip side, the price was very goo... See more

Rated 4 out of 5 stars

It's always been a good experience. One thing that should be changed is shipping costs. When I check shipping options, I get a quick delivery for $17, a later delivery for $9, and an even later one fo... See more

Rated 4 out of 5 stars

Very nice experience ordering from Northern Tool. The only hiccup is that a $25 gift card is advertised for orders over $100....but when I typed in the code to save $5 on your first order, the $25 gi... See more

Rated 3 out of 5 stars

I tried to order on my computer and then it wouldn’t take my order… This is frustrating because then when I created the order again on my phone with a different card and different different address it... See more

Rated 5 out of 5 stars

Good products in the past, great sale pricing, and delivery has always been as promised. Good company to deal with, very easy to use website.

Rated 5 out of 5 stars

Great Price, but your phenomenal customer instills a loyalty such that I may well purchase from NT even if I know I could find a cheaper price. By the way, love the family photo. The child in the pict... See more

Rated 5 out of 5 stars

Found preferred item desired. It was not on sale, even on this Black Fri, but was available &, as member, prompt shipping is shipped free.

Rated 5 out of 5 stars

I purchased an explosion proof vent fan, but didn't know what variable speed controller to use with it. I used the chat feature and a rep was able to let me know the correct item I needed which was ve... See more

Rated 5 out of 5 stars

Great combination of product selection and price, plus an easily navigable website. One of my go-to online sources for tools and equipment.

Rated 3 out of 5 stars

Promo code was confusing and didn’t show discounted price at check out. Could not place order without added price for 1 year free shipping that was more expensive than one of the items ordered.

Rated 5 out of 5 stars

Easy! Great selection. Northerntool is the best place to buy tools, you get industrial grade tools at an affordable price. Plus customer care is always helpful and friendly in every interaction I have... See more

Rated 5 out of 5 stars

Very easy to purchase exactly what I needed + something I bought just bc the price was great. Couldn't say no. Well designed website (especially since it got me to buy something unexpected - ha!)

Rated 5 out of 5 stars

I ordered something I needed and I got two gift cards and got something I've been meaning to buy but was hesitating to spend the money. It's a great feeling, like I won a prize just for buying someth... See more

Rated 5 out of 5 stars

Using Firefox No Problem-these Storage Case Offerings by Strongway are the Greatest ! Casket size needed ! Well Done NT 2025+

Rated 5 out of 5 stars

Not having a store in the area that I moved to has been made so much easier with the on line ordering and shipping to my home. I am able to find the item that I need and get it delivered in minimal t... See more

Rated 5 out of 5 stars

rounding my want list using the ability to store items is a winner. still the odds and ends make a difference to me as America gets back to making NEW Tools. Ben wanting Klutch Qwick Line since it cam... See more

Rated 4 out of 5 stars

I needed help with ordering and shipping. I'm old and need extra time, so I started with the chat option, then I had to call due to me wasting time.i want to thank everyone for their patience and expe... See more

Rated 5 out of 5 stars

Everything was easy and straightforward. The only glitch was that I had entered my billing address when creating a login account but had to re-enter it when I checked out my purchase.

Rated 5 out of 5 stars

The on-line experience was great. Descriptions were clear, concise, and easy to read. I was able to find most of what I needed. I was a bit disappointed with the limited available choices of powered s... See more

Rated 5 out of 5 stars

I received my first pair of shoes today from Northern Tool + Equipment. Best friends slippers, put them on and twenty minutes later I was ordering another pair. Great feeling and well made. Thank you.... See more

Rated 5 out of 5 stars

great company to deal with honest, accurate pricing and inventory, shipping is quick. This is my 2nd purchase and overall they have been the best price for both items, would like free shipping but o... See more

Rated 5 out of 5 stars

Your site is so easy to get through, Customer oriented, and prices are very reasonable. Keep up the good work

Rated 5 out of 5 stars

Everything I wanted to know was listed except for the manufacturer's place of origin. For this price, I accepted that omission. I will give 5 stars for now, based on what I receive from Northern Tool.... See more

Rated 3 out of 5 stars

I ordered a heavy-duty pressure washer from Northern Tool on May 4th, with an expected delivery window of May 14th–16th, based on the information they provided. The item didn’t ship until May 12th... See more

Rated 5 out of 5 stars

Northern Tool had what I wanted; however, the shipping cost was very expensive. I should have been more patient and found something local.

Rated 5 out of 5 stars

I already had the Kindling Cracker, but needed it to be taller. Surprise, surprise, I now see the Kindling Cracker King XL. How did I live without this?! Ordered it, and received it quickly, and s... See more

Rated 5 out of 5 stars

Ease of scanning for information about product. Reviews that were there were honest & not biased for products but many good ones.

Rated 5 out of 5 stars

Website and purchase was seamless and quick. Easy to navigate and use. Got the fuel containers and transfer accessory products I was looking for my tractor.

Rated 3 out of 5 stars

First let me say that i'm OK with their products. However, don't fall for any of their gift card promotions. I've been suckered twice. When an item is offered with a gift card you do not get a... See more

Rated 4 out of 5 stars

Easy ordering gift certificate... would have liked to see a section to 1. expedite shipping, and 2. to have a place to add a message...Otherwise good experience

Rated 4 out of 5 stars

HAD TO RESET OLD ACCOUNT INFORMATION. Fairly quick and easy. Had to enter information on multiple occasions. Hoping I am in the system now.

Rated 5 out of 5 stars

Lots of good answers and searching for alternatives. Salesman, Rick I believe made me feel very comfortable

Rated 5 out of 5 stars

Great company that has been helping my company for years with great products,prices and customer service!!

Rated 5 out of 5 stars

Using Firefox browser with VPN on worked great in this easy purchase of odd end's to help the projects out.

Rated 4 out of 5 stars

you don't have to guess what the item looks like you show everything in your catalog. you have great instrutions distribing your product.

Rated 4 out of 5 stars

In todays world one must be exact in what you offer. For years I have trusted northern Tool for selling good products. I hope this still holds true.

Rated 3 out of 5 stars

this is part fedex but i told them i always get a photo of delivery this time i did not talked to them several times and they said they would submit a refund called again about it then they said fedex... See more

Rated 4 out of 5 stars

Amazing list of tools you can buy online, from a hand drill to a squeegees, at a reasonable price as well.

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Company details

  1. Furniture Store
  2. Garden Center

Information provided by various external sources

NorthernTool.com's product lines include generators, portable generators, pressure washers, grounds maintenance, heaters and stoves, trailer parts, engines, water pumps, lawn sprayers, tractors, hydraulics, hand, air and power tools, and more!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 3 out of 5 stars

Unable to accept order

I tried to order on my computer and then it wouldn’t take my order… This is frustrating because then when I created the order again on my phone with a different card and different different address it worked and this is not the first time I’ve had this problem. It’s really frustrating. Makes me not want to order here anymore. But I do like your stuff.

November 29, 2025
Unprompted review
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Rated 1 out of 5 stars

Do not count on their third party delivery. Nor accountability.

The app is easy to use and pricing is very good. The gentlemen I spoke to on national customer service line as well as local store where booth polite and professional. The issue originates with a third party delivery driver. 4 packages left with no label nor contact information at a doorstep not on my street. I paid extra to have the items delivered next day. They did not arrive and extra labor was hired that could provide the tools ordered. The local store rep could not contact delivery company and insisted on providing a credit or delivering on a later date. A credit is of no use as the items will not be required again anytime soon. Later delivery would be of no use for tomorrow's issues. Hopefully a refund will be privided.

November 19, 2025
Unprompted review

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