OneUnited Bank Reviews 637

The only thing somewhere far I don't like is, you don't let people know they have overvdraft protection if they don't want it. So merchant take from your account that they don't have permission or una... See more

They are working to make their online and mobile banking seamless one each transaction. No problems without immediate feedback from bank,

I was in error and the customer support person was very patient and professional. Guided me to understanding the oversight on my part. Glad this is my bank of choice.

All responses were met promptly and the card design looks amazing. No hesitation about the account process and all is well explained.

The OneUnited team member who assisted me with an issue related to accessing my online bank account was incredibly efficient. She was friendly and addressed my concern smoothly. As a new OneUnited mem... See more

The customer support person who assisted me is knowledgeable about the reason why my son and I were not able to transfer funds between our separate One United accounts. I don't remember the date of... See more

Being in a position of hearing "no" for an answer, I found the answer at OneUnited is always "yes"! In these times sometimes uncertain, this is a bank you always needed, thanks for asking!

OneUnited Bank is a bank that helps lower income individuals learn financial independence. The bank offers tools such as autosave and money management. Money management allows you to track all your ac... See more

I've been Banking with One United Bank 🏦 for over a Decade, and have been very satisfied with their customer service, it reflects on the outstanding training I'm sure they provide to their staff. Tha... See more

Every agent that I have ever spoken with at OneUnited Bank, has been very knowledgeable, supportive, and friendly. Not only does that kind of telephone etiquette present positive vibes… it makes the... See more

I have been online banking with OneUnited for some years now. I have been pleased. I recently ordered checks for my account. After the first use, they contacted me by email and phone multiple times to... See more

This is a great company to bank with, I've been with this bank since late last year & have had nothing but great experiences each time I contact them & when I'm using my card. This company has some wo... See more

Just needed help finding a local ATM. One kind associate said what I needed was an ATM that accepted cash. Who knew accepting cash would be an issue. She found an ATM near me, actually at my grocery s... See more

Customer Service . I would like to get a timely response to a check deposit in which I was told to expect a response in 24 hours for a one time deposit exceeding amount it’s been between 36/40 hours n... See more

I joined the organization specifically because it is one of just a few black owned banks. I have enjoyed my experience because they didn't give me problem, but when I did have issues they resolved it... See more

I sent an email to OneUnited Bank late yesterday evening on how to resolve an issue I encountered. Today I received a prompt & detailed response with complete steps to help me resolve my issue. Thank... See more

I have been banking with one United Bank for about 5 years now so far I have come to love one united and they're banking practices everyone that I have spoken with in customer service have been real... See more

I love the way it was made to be simple and easy for everyone who may not be computer savvy. Also, it was easy to make your deposit quick without having to wait a long time. Plus, the referral rewards... See more

I was disappointed I couldn’t get the account I wanted (I paid for negative info to be removed from Checksystem but it may still be on). I was very happy to be offered and approved for another checkin... See more

Customer service asked the right questions to assist me in articulating my issue. Research was done, problem rectified quickly. Did take two calls but both were helpful! Thanks guys!

I was having trouble with logging into my account, an a simple call made it so easy. I have had a checking account with OneUnited for more then a year. I just made them my Primary Bank. The response... See more

I am excited about being a OneUnited Bank Family Member. My sign up process was stress free. I did have a question before completing the sign up process so I called the customer service number. M... See more

Honestly i applied for a secured credit card since last week been trying to put 2 small deposit on link and it wont allow me and the 2 rep haven't been able to help. CAn anyone help me Monique MOr... See more

The Bank personnel who assisted me was very professional, efficient, courteous, helpful, and provided me with OUTSTANDING SERVICE! Most importantly she addressed me by my Sir name. I consider this to... See more

Signup was quick seamless and hassle-free. One of the better experiences I've had signing up for an account in a while.

I recently started banking with OneUnited Bank and couldn't be more impressed. The application process was a breeze, and I received a response within minutes. Their range of fantastic banking products... See more

My son got a business loan for a local shop he’s building and this place gave him the best rate! I would recommend these guys have been great to us

The customer service is always above the expectations, and I'm so happy that I bank here. I'm always telling a friend about One United Bank. It's Awesome 💯

The experience was very helpful,courteous and enjoyed this conversation. Sorry I was disconnected and would like to talk to the same rep. Thank you for your service

I am pleased to have an account with a black-owned bank and joining was very easy

Nice lady my bank, people are in against my will in bogalusa La 70427 ,my whitehouse, my world looking for a nice lady to help me take back.

I rarely have an issue and if I do it is addressed immediately

Really quick customer support, so I had to leave a good review. Needed some help tracking down an ATM and they were really helpful

The customer service agent was warm, professional and very informed. She took time to be sure I was totally satisfied.

The customer service I receive is always top tier! A complex issue, solution explained clearly and made simple.

I love the customer services hen I phone in with money ideas.

I had a financial situation that was causing a slight bit of strife occurring on my account. I spoke with a wonderful representative who assisted me with all of my needs and also offered excellent adv... See more

The rep that helped me was amazing! I was skeptical about online banking but this bank is AMAZING!

It was great speaking with a real person who could actually understand and help me.

Called in for assistance about receiving help with my account. Representative was very helpful, polite and respectful. I do recommend OneUnited Bank

Customer service was 💯. They took care of everything for me. I asked about my account and she knew what to do. I forgot the person name.

It was an easy process so I am new to the bank. It only gets better with time!

Always been helpful you think I’ve always called for

The lady help you can tell she love her job so much because she help so much and beyond ❤️

The nature of the call was handled professionally and courteous

This bank has this best customer service ever.

Very helpful