Priority Bicycles Reviews 7,655

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the high quality of the products and the user experience. Consumers highlight the effectiveness and speed of the delivery service. People appreciate the company's commitment to providing excellent items. The support provided is highly valued by reviewers, who feel supported when they need assistance. Consumers mention that the customer service team is responsive, helpful, and dedicated to resolving issues promptly. People also appreciate the ease of assembly and the comprehensive resources available, such as instructional videos.

Based on these reviews

Rated 5 out of 5 stars

I just purchase my fourth priority bicycle the new Skyline. This bike is incredible. I enjoyed my Current and Current plus but this new ebike addition rides like a dream and the gearing is a work of a... See more

Rated 5 out of 5 stars
Verified

My Priority Bike was easy to put together and was made of quality materials. I bought it for my beach house and was looking for something that would withstand the salt air. I have owned several other... See more

Rated 5 out of 5 stars

Priority worked with me to arrange the shipping of the bike to a shop while we were traveling. When we caught up with it, the Priority FOLDER was assembled and ready to ride. It’s the perfect bike for... See more

Rated 5 out of 5 stars
Verified

After posting my initial 2-star review, Priority reached out to talk openly about the situation. Daryl was understanding and made it clear the company could have handle the situation better. Which... See more

Rated 4 out of 5 stars
Verified

Priority replaced my Current battery even though the 2 year warranty had passed by a couple of weeks. Their shipping is very fast. I live in Philadelphia suburbs. Their warehouse is in Northeastern... See more

Rated 5 out of 5 stars

The bike (Priority Current Plus) came sooner than origianly scheduled. Assembly was pretty straight forward after watching the video. Riding it has been a bit of a learning curve but a great experienc... See more

Rated 5 out of 5 stars
Verified

I purchased the 174HUDSON Trunk Bag from Priority Bicycles. I wanted something expandable, insulated, and water resistant. This luggage rack bag fit all those criteria and was shipped quickly by Pri... See more

Rated 5 out of 5 stars
Verified

We first rented a Priority East Coast e-bike while vacationing on Hilton Head Island. It had features that seemed very well suited for the type of bike riding my wife would enjoy - beach cruising, an... See more

Rated 5 out of 5 stars

Excellent and smooth ordering process! Received the bike quickly and it was incredibly easy to assemble. There are a ton of videos on YouTube to follow and to learn everything there is to learn about... See more

Rated 5 out of 5 stars
Verified

I liked the founders mission statement, the selection of bikes and the guidance provided by the bike specialist I spoke with over the phone. I also feel the bike I purchased was a great value and exc... See more

Rated 5 out of 5 stars
Verified

I bought the 11 speed Apollo and it is a great bike. It arrived well packed and easy to assemble. I liked how much information and instructional video content was on their website. It helped me make a... See more

Rated 5 out of 5 stars

I absolutely fell in love with the design of Priority bikes and was delighted to order a new one from them. Unfortunately, while the bike was in transit, I became medically incapacitated and won't be... See more

Rated 5 out of 5 stars

Love my Current Plus E-Bike. For a sixty year old to ride the speed and distance I did back in my twenties, albeit with a little help on hills and assist level one or two after an hour or two of ridi... See more

Rated 5 out of 5 stars

Very quick shipping (from the US to Europe), reactive, solution oriented & friendly customer support...and the bike is just amazing !!! Thank you Priority Bicycles!

Rated 5 out of 5 stars

Excellent customer service and immediate replies to my questions. They stand behind their products and work to resolve any issues encountered. My bike is an older version that I still love but they no... See more

Rated 5 out of 5 stars
Verified

Absolutely the most well designed coastal cruiser! Everything is well thought out and the materials used are the best for the salty, humid coastal air. Priority also has some excellent accessories tha... See more

Rated 5 out of 5 stars
Verified

I appreciate all the help of the staff at Priority Cycles. When I received the Bruzer, I had some concerns about the rear brake. I took it to my Local Bike Shop (LBS) as the staff at Priority dire... See more

Rated 5 out of 5 stars

In this day and age, it's incredible to get this level of customer service and support. I called a couple of times with questions and was quickly connected to a person. Each time, I was met with som... See more

Rated 5 out of 5 stars

I bought two e-coast bikes in May. After two months we started having issues with sporadic and frequent system shutdown. I spoke to customer service and they determined it was a BMS issue with the b... See more

Rated 5 out of 5 stars

I have two Priority e-bikes and both are great. They are open with helping me troubleshoot mechanical and electrical problems I have experience. One I bought directly from Priority and they honored th... See more

Rated 5 out of 5 stars

I like the support system used by priority to allow for chat or email questions. I like working on my bike to customize with bags, seat and other accessories. Support has been extremely helpful in gui... See more

Rated 5 out of 5 stars

Chatting in with some questions before my purchase, I was given prompt help and even a coupon code. What I received was exactly what I expected and relatively easy to assemble. I appreciate the tools... See more

Rated 5 out of 5 stars
Verified

Both my wife and I have been riding Priority bikes for a few years now, with zero maintenance problems, in fact no maintenance at all. My current bike is the Eight, which I ride both on the streets, a... See more

Rated 5 out of 5 stars

The purchasing process was entirely smooth and simple, and shipping was zippy! Everything arrived in immaculate condition, and Priority's YouTube video re: assembly made putting my e-Coast together. T... See more

Rated 5 out of 5 stars

I’m happy with my Priority Coast cruiser overall. This was my first experience with belt drive and I love the silence of it. I’m disappointed that the seat is not comfortable for more than a 5 mile... See more

Rated 5 out of 5 stars

From start to finish, online ordering, delivery and assembly was super easy. I had watched videos all was exactly as shown in the videos. I would definitely recommend to others this is good quality pr... See more

Rated 5 out of 5 stars
Verified

The ordering process was easy. I am 74 yrs old and sold the bike (Hot Sauce), because I needed an electric bike. Disappointed because the Priority Bike was too expensive.

Rated 5 out of 5 stars

I was looking for a bike hanger for my office and I googled it and priority bicycle came up. Clicked on the link and took a chance and ordered it and couldn't be happier. Bike rack worked great and ma... See more

Rated 5 out of 5 stars

Great product. Best bike I’ve owned to date. Smoothest ride by far. Two suggestions.. better packaging. One fender was dented. Could use a bigger more comfortable seat. Even with that, 5 stars.

Rated 5 out of 5 stars

Priority provided a great product and more importantly great customer service. They earned themselves a lifetime customer with how they treated me. I only wish they made a pure road bike!

Rated 5 out of 5 stars
Verified

Assembly instruction video was nice. It is a great bike. One design issue on the Coast Bike is that the bolt that holds the handlebar tight enough so that it won't rotate is hard to get tight e... See more

Rated 5 out of 5 stars
Verified

Bought a priority 20 for my son. He loves it! The quality is just as high as his old woom for half the price. And the integrated gears are great! Changing them without moving is a game changer for him... See more

Rated 5 out of 5 stars
Verified

This is the second bike I have bought from them and both have been great products. The customer service has been phenomenal, they even allowed me to retroactively use a expired discount after I had al... See more

Rated 5 out of 5 stars

My Priority Eight is the best bike I've ever owned. Easy to assemble, a joy to ride, and excellent braking and shifting with the belt drive and internal gears. I would recommend this bike to anyone.... See more

Rated 5 out of 5 stars
Verified

The 26 in bike that we ordered for my 9 y/o daughter was a perfect fit. It is light, the gears are so easy to switch, and the entire bike is made with great atttention to detail and quality. The bel... See more

Rated 5 out of 5 stars

A quick response on my request for seat, came within days, great customer service, and many thanks Dave

Rated 5 out of 5 stars
Verified

I love the Apollo, super smooth riding bike. Only issues I had was a slightly bent front brake rotor but Priority replaced it right away.

Rated 5 out of 5 stars

I was very worried about getting a bike without a test ride but the 30 day return policy gave me peace of mind. I love my new TI 600adx and felt like offering $1,100 off for Black Friday was like winn... See more

Rated 5 out of 5 stars

I had a part issue over two years after purchasing my E-bike. With just a photo sent from my phone, they offered to send a replacement part at no cost. I certainly didn't expect to not only get the pa... See more

Rated 5 out of 5 stars
Verified

When I love about this bike is, that’s really well-made very smooth but the best part is that it needs no maintenance. The carbon fiber belt and gearbox are amazing.

Rated 5 out of 5 stars

Bike seems to work as presented online through videos watched before I received it.

Rated 5 out of 5 stars

This is the first time I've bought a bike I haven't seen in person. Any questions I had via the website were answered quickly. The bike fit's nicely. The assembly instructions were clear in the video... See more

Rated 5 out of 5 stars

Great bike shipped for the US. Very reactive and helpful customer service. Would highly recommend this company

Rated 5 out of 5 stars

Before buying the bike I checked a lot of the reviews and was convinced that this is the bike I want. It was easy to put together and shipping was very fast considering I live in Hawaii. Thank you for... See more

Rated 5 out of 5 stars

I got my bike from Priority Bicycles and couldn't be happier. The setup was straightforward, the bike feels solid, and it rides smoothly. Shipping was quick and the packaging kept everything safe. Ove... See more

Rated 5 out of 5 stars

I bought a bike from Priority Bicycles and it rides smoothly. The quality is excellent and assembly was straightforward. I'm very happy with my purchase.

Rated 5 out of 5 stars

Fantastic quality! My bag has held up perfectly under heavy use, and the pannier attachment is both sturdy and easy to use. Great gear from a great company.

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Company details

  1. #4 of 43 best companies in Bicycle Store
  2. #17 of 82 best companies in Sporting Goods Store

Information provided by various external sources

Priority Bicycles is on a mission to make cycling easier. We've reimagined the bicycle through innovative design and engineering, creating a line of bicycles, from a rust-proof beach cruiser to a high performance commuter, that are easy to assemble, easy to ride, and require no routine maintenance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
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2-star
1-star

Replied to 4% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars
Verified

Great condition and great quality.

Bike arrived in great condition, and I'm very happy with the quality of everything. Only downside was one of the peddles made a clicking sound/feeling on each rotation, but Priority sent out a new pair asap and that worked great. The grips were a little low-quality compared to the rest of the bike in my opinion and i've replaced them myself. But still no complaints on the product/price.

September 3, 2025
Rated 5 out of 5 stars

Fantastic quality

Fantastic quality! My bag has held up perfectly under heavy use, and the pannier attachment is both sturdy and easy to use. Great gear from a great company.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Good stuff!

December 3, 2025
Unprompted review
Priority Bicycles logo

Reply from Priority Bicycles

Thanks, that's what we like to hear! Thank you for your support!

Rated 5 out of 5 stars
Verified

A very well made bike

My Priority Bike was easy to put together and was made of quality materials. I bought it for my beach house and was looking for something that would withstand the salt air. I have owned several other brands of bikes and can tell this one is different. I will replace my others with a Priority Bicycle as they rust and age out.

September 1, 2025
Rated 5 out of 5 stars

Fourth Priority Bike and its the best

I just purchase my fourth priority bicycle the new Skyline. This bike is incredible. I enjoyed my Current and Current plus but this new ebike addition rides like a dream and the gearing is a work of art. As usual it was delivered quickly and easy to build. I use whatsapp to communicate with the priority support team and as usual any questions posed got a very quick response. The video support library is superb.

November 14, 2025
Unprompted review
Rated 4 out of 5 stars
Verified

Priority replaced my Current battery…

Priority replaced my Current battery even though the 2 year warranty had passed by a couple of weeks. Their shipping is very fast. I live in Philadelphia suburbs. Their warehouse is in Northeastern PA. I receive replacement parts and purchases almost overnight.

September 2, 2025
Rated 5 out of 5 stars
Verified

Bought a priority 20 for my son

Bought a priority 20 for my son. He loves it! The quality is just as high as his old woom for half the price. And the integrated gears are great! Changing them without moving is a game changer for him. Highly recommend these bikes for kids!!

September 2, 2025
Rated 5 out of 5 stars

Top experience

Very quick shipping (from the US to Europe), reactive, solution oriented & friendly customer support...and the bike is just amazing !!! Thank you Priority Bicycles!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

This is the first time I've bought a bike I haven't seen in person. Any questions I had via the website were answered quickly. The bike fit's nicely. The assembly instructions were clear in the video.
So far, I'm loving the 8.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Priority Gemini

Great bike shipped for the US.
Very reactive and helpful customer service.
Would highly recommend this company

November 28, 2025
Unprompted review

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