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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's commitment to delivering high-quality products, with many highlighting the exceptional craftsmanship and attention to detail. Consumers appreciate the wide selection of garments and services available, as well as the user-friendly website that makes customization and logo uploads a breeze. People also value the clear communication and updates provided throughout the ordering and delivery process. The company's dedication to excellent service is a recurring theme in the reviews. Reviewers frequently mention the positive experiences they've had with customer service, noting the team's patience, responsiveness, and willingness to go the extra mile to ensure satisfaction. Consumers are particularly impressed by the company's guarantee on their work and their proactive approach to resolving any issues that may arise.

Based on these reviews

Rated 5 out of 5 stars
Invited

Everything was exactly as presented online. Sweatshirt and t shirt sizes appear to run true, hats are great, Overall product quality seems on point. Took a bit of time to receive order (about a... See more

Rated 5 out of 5 stars
Invited

I wasn't entirely satisfied with the first fleece I ordered. I contacted Queensboro expecting a runaround or hoops to jump through. Instead, they made it extremely easy and made sure I was entirely sa... See more

Rated 5 out of 5 stars
Invited

Every time we’ve submitted an order it has surpassed our expectations! I’ve referred you to all of our community partners. They deserve to know about your outstanding work. Thank you for a fan... See more

Rated 5 out of 5 stars
Invited

Kevin (Wilson) was attentive, always responsive when putting this order together. I’m not the easiest customer to work with, as I’m scattered between 3 businesses So to complete an order isn’t al... See more

Rated 3 out of 5 stars
Invited

The company was easy to work with however one small thing seemed to bother me. Upon receipt of my order, the garments were simply stuffed into a plastic bag. I expected a better delivery presentat... See more

Company replied

Rated 5 out of 5 stars
Invited

Was hesitant didn’t know if it was a scam. It looked like they had plenty of great reviews and I couldn’t be happier with the product. Definitely probably the best advertising I’ve seen because I’m a... See more

Rated 5 out of 5 stars
Invited

Absolutely amazing. The test shirt is ordered didn't fit properly, Queensboro replaced it with a size up without complaint. I really appreciated that, the shirt quality is great, my hat looks amazing... See more

Rated 5 out of 5 stars

Omg all I can say is this was the perfect opportunity to come across my feed. I had been searching and doing business with so many people trying to get a shirt (s) made. You all did the perfect shirt... See more

Rated 5 out of 5 stars
Invited

I love you guys, and I'm so happy I found you. From the ease of working on my design and finding the perfect hats to receiving a preview and the mad skills demonstrated by and willingness of your... See more

Rated 5 out of 5 stars
Invited

WOW! Simply WOW! Totally beyond expectations. The quality of the embroidery, the quality of the product used, the quality and ease of their website, geez I can’t say it better than, I highly recommen... See more

Rated 5 out of 5 stars
Invited

I ordered some hats and the order took much longer than anyone expected, and after reaching out, they told me it was going to be on its way quite soon and after another half a month past, I asked abou... See more

Rated 4 out of 5 stars
Invited

Ordered and the process was easy. The quality looks great and now I have the most professional look as I can with a recognizable identification when I am entreating with employees, and managers of our... See more

Rated 5 out of 5 stars
Invited

We ordered jackets with a logo for our employees, and they are better than we expected. Some of our employees liked them so much that they asked to order them in another color at their own expense.

Rated 5 out of 5 stars
Invited

This has been the BEST experience I have EVER had when ordering custom made items! The patience and communication that Queensboro showed me was shockingly AMAZING!!!! From this point on, I will use/re... See more

Rated 5 out of 5 stars
Invited

Easy to use website even for a first time user. Great selection of garments and services. Easy to upload logos and get approval. Great communication throughout the wait to deliver. My test garment... See more

Rated 5 out of 5 stars
Invited

We thought we had purchased embroidered hats but received printed hats instead. Queensboro told us to keep the prior order and at no cost embroidered the next order. Fantastic customer service. The... See more

Rated 5 out of 5 stars
Invited

Great service and communication the whole way through the order process. I really like my embroidered polos. They do run on the larger size for XL, which fits perfect for me, but good to keep in mind... See more

Rated 5 out of 5 stars
Invited

I have never made a tshirt order before. I am working on an important sharing stories project. It’s a collaboration of people and it’s beautiful. I reached out to ask questions. I had some struggles... See more

Rated 5 out of 5 stars
Invited

Queensboro is one of those rare companies who provide quality items and excellent service. When something is not perfect, they make it right. For my small business, I only use Queensboro for all of... See more

Rated 5 out of 5 stars
Invited

Great result on the first order. Fast and very good quality knit caps. Embroidery looks perfect and exactly what I was hoping for. The discount on the first order made it a no-brainer and will make th... See more

Rated 4 out of 5 stars
Invited

Product is amazing, perfect size. Only if the purchase could come sooner. 2 1/2 weeks seems extreme. Besides that very happy. Would of got a 5th star if purchase arrived sooner with logo's already on... See more

Rated 5 out of 5 stars
Invited

I gotten so many compliments on my shirt & the logo standing out. Made me happy that I chose the perfect company to do my shirt for my business. I appreciate all the work you did to make my busines... See more

Rated 5 out of 5 stars
Invited

This experience was great! So nice to be able to change the colors before production. I'll probably be back to order more! Thank you guys!

Rated 5 out of 5 stars
Invited

I screwed up on my original order and needed to make corrections. Online customer service chat was great. I wasn't charged anything extra. They made the corrections and delivered a perfect product.

Rated 5 out of 5 stars
Invited

This company defines customer service. I’ve never had that type of experience and I love it. I will forever be a customer due to this first time buying experience. Amazing.

Rated 4 out of 5 stars
Invited

The quality and accuracy of the design was great. Only taking off a star because it took a little longer than I expected to get here, but that is minor. Just make sure you order with enough time befor... See more

Rated 5 out of 5 stars
Invited

Ordered my husband a hoodie for work when we got it we were so happy with the way it turned out that we ordered four more hoodies

Rated 5 out of 5 stars
Invited

I am starting up a business and needed shirts and hoodies made, they do a great job printing and embroidering. They have plenty of fabric options.

Rated 5 out of 5 stars
Invited

Easy to navigate the products, customize, and the quality is top notch! I have made a couple orders now and found my supplier! 👌

Rated 5 out of 5 stars
Invited

Easy to do very happy with the product quality would like more color options will definitely place future orders

Rated 5 out of 5 stars
Invited

I’m thankful to had worked with this company. Integrity is 100%. Thank you for the support given. Helping me feel official.

Rated 5 out of 5 stars
Invited

Amazing quality on the embroidery! Very happy with the hoodies. Keep the good prices and will keep ordering

Rated 4 out of 5 stars
Invited

You can't be the price - took WAY LONGER than I anticipated to receive, that was the only downside

Rated 5 out of 5 stars
Invited

Quick, simple and easy. I would recommend it for others to order from this company

Rated 5 out of 5 stars
Invited

Quick turn around, great prices and thrilled with the overall quality of the items ordered

Rated 5 out of 5 stars
Invited

When I saw the incredibly low "sample price", I was skeptical. However, my logo was perfectly converted to an embroidered hoodie. I want to order these for my kids at school, but I think the price poi... See more

Rated 5 out of 5 stars
Invited

This is my second time ordering from them. Great experience nice products. Very quality clothing.

Rated 5 out of 5 stars

I ordered a set of custom embroidered polo shirts from Queensboro, and the entire process was smooth from start to finish. The design upload was easy, the preview looked accurate, and the final produc... See more

Rated 5 out of 5 stars
Invited

A couple of small issues at the beginning but absolute perfection at the end. Very happy! Plan on writing a Google review in just a moment

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Company details

  1. #2 of 49 best companies in Printed Clothing Store
  2. #1 of 425 best companies in Clothing Store

About Queensboro

Written by the company

Queensboro has been selling custom logo apparel and promotional products since 1982. In that time, we've become experts on business casual and other workwear, along with t-shirts, pens, mugs, key chains, drinkware and everything you can imagine to put your logo on. We know how to help you prepare for trade shows, conventions, and special events. After all, we've been helping folks look good for more than a quarter century!

Our prices are extremely competitive, but we hope that you are looking for more from us than just the best prices. One lesson we have definitely learned the hard way in more than 40 years in business is that, while price is important, trust, consistency, reliability, and accountability are ultimately much more valuable. So while our prices are good, the way we take care of our customers is even better.

Come see for yourself why so many have come to Trust the Queen!

Our Mission: Helping People Share Who They Are With The World.

Written by the company

Our Core Values
Always do the right thing. Value relationships above all. Innovate and have fun!

No Returns Necessary Guarantee

The Queensboro Promise

The Queensboro Promise
Mistakes get made. Everyone understands that. You ordered a wrong size, we used a wrong thread color. You gave us the wrong date, we sent it to the wrong address. And then there are issues that aren’t mistakes but just problems. A button falls off, UPS dropped your box in a puddle, you just don’t like the shirts you picked out.

If anything like this ever happens to you, just let us know. YOU DON’T NEED TO RETURN THE PRODUCT FOR US TO FIX IT! Whether you need a replacement or a refund, it doesn’t matter. That’s our No Returns Necessary Guarantee.

We’ve been in business for over 40 years. We trust you and want you to Trust The Queen.

Contact info

4.9

Excellent

TrustScore 5 out of 5

29K reviews

5-star
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1-star

Replied to 44% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

Easy

Super easy ordering and proofing process.
Love the end result.

December 8, 2025
Rated 5 out of 5 stars
Invited

Our shirts are great

Our shirts are great. However my hoodie is amazing. It turned out just like I was hoping it would. Quality, comfort, size. It just came late. I needed it one day sooner. And was later than originally said it would be here.

December 7, 2025
Rated 2 out of 5 stars
Invited

There was a technical issue that…

There was a technical issue that required several weeks to get addressed before I could approve the sample. It took emails, phone calls and a chat to get the issue fixed. Took a long time to get my order.

December 7, 2025
Queensboro logo

Reply from Queensboro

Thank you for your feedback. We’re very sorry that your order took longer than expected. Our logo-approval process is an important step to ensure we deliver the highest-quality products and embroidery. Occasionally, this process can cause a slight delay as we hold off on production until we have your final approval.

Thanks and have a great day!

Rated 5 out of 5 stars

I ordered a set of custom embroidered…

I ordered a set of custom embroidered polo shirts from Queensboro, and the entire process was smooth from start to finish. The design upload was easy, the preview looked accurate, and the final products turned out great. The embroidery quality is clean and professional, and the shirts feel durable and comfortable. Shipping was on time, and everything arrived neatly packed. Overall, I’m very satisfied with my order and the service.

August 17, 2025
Unprompted review
Rated 3 out of 5 stars
Invited

The company was easy to work with… However,

The company was easy to work with however one small thing seemed to bother me.

Upon receipt of my order, the garments were simply stuffed into a plastic bag. I expected a better delivery presentation, I now have to send the shirts to the dry cleaners for pressing. They weren't delivered to me with care.

December 4, 2025
Queensboro logo

Reply from Queensboro

Hi Avery,

Thank you for your feedback. We love hearing from our customers so that we may better serve your needs.

All orders go through a quality assurance process where they are reviewed and then folded neatly before being packaged. We apologize that your items were not presentable when they arrived.

Your feedback will be shared with the team and we will look for ways to make improvements going forward.

Thanks and have a great day!

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