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Rare Carat Reviews 3,328

TrustScore 5 out of 5

5.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's product quality, noting that items often exceed expectations. People appreciate the reasonable prices and find the overall value to be excellent. The user experience is also a highlight, with many consumers finding the website easy to navigate and the filtering options very helpful in making informed decisions. Consumers report that the delivery service is reliable and efficient, with orders arriving promptly and in secure packaging. The customer support team receives high marks for their responsiveness, knowledge, and willingness to assist with any questions or concerns. Many reviewers specifically mention the helpfulness of the chat function and the personalized guidance they received throughout the purchasing process.

Based on these reviews

Rated 5 out of 5 stars
Invited

The gemologist who were on standby 24/7 when I had questions made it very easy to ask questions ok ms and learn what I was looking at and customer service was exceptional and alwasy responded quickly... See more

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Rated 5 out of 5 stars
Invited

Awesome diamond at a great price! Needed diamond for 20 yr anniversary "upgrade" on my wife's wedding ring . Looked everywhere and considering size , price and diamond quality - Rare Carat was the bes... See more

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Rated 5 out of 5 stars
Invited

The team is great at communication, I had a couple of questions to them and they answered my questions respectfully and in a timely manner. The whole ring did not take that long for them to fin... See more

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Rated 5 out of 5 stars
Invited

Beautiful Ring - Beautiful Yes! Choosing the ring and the diamond was a simple process, shipping was fast and easy and the final product was simply amazing. I will 100% be shopping with Rare Carat... See more

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Rated 5 out of 5 stars
Invited

The setting and stone are awesome! She loves it!!! Everyone at Rare Carat was very kind and helpful. Ajay actually contacted me and helped with my selection and was very generous in offering a... See more

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Rated 5 out of 5 stars
Invited

Everything was done efficiently and professionally. The ring turned out great and my fiancee loves it. The only minor concern I had was the price but I don't think a credible source could have gotten... See more

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Rated 5 out of 5 stars
Invited

Compared to other online diamond sellers, Rare Carat's website is very easy to navigate. Filtering based on the various category ranges (clarity, cut, etc.) is simple and fast. The search results are... See more

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Rated 5 out of 5 stars
Invited

Buying a diamond is a big step and an expensive one but Rare Carat was so professional and helpful from beginning to end. Ajay the CEO emailed me and helped me get exactly what I was looking for. When... See more

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Rated 5 out of 5 stars
Invited

The CEO and staff were very helpful to me in choosing the right stone. They gave honest, clear, unbiased advice how to weigh different attributes of the stones so I got the best stone of the ones I h... See more

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Rated 5 out of 5 stars
Invited

The user interface was very user friendly and made it easy to design the perfect ring. The ring arrived within the estimated arrival time and it was exactly as designed. The quality and craftsmanship... See more

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Rated 5 out of 5 stars
Invited

Rare Carat is Legit!! I researched for almost a month before i decided on a site to order my 2 CTW screw back stud earrings. This was a pretty big investment and I wanted something of quality. From... See more

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Rated 5 out of 5 stars
Invited

The company CEO helped out so much. I’ll be buying the accompanying wedding band for my fiancée’s ring. The perfect ring!

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Rated 5 out of 5 stars
Invited

Great website made picking a diamond easy and straightforward. Shipping and quality control was excellent. Received diamond in a non-descript box and it was exactly as advertised. The sparkle and b... See more

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Rated 5 out of 5 stars
Invited

What to say to the company makes your ring-dream come true? If you're reading this and actually bought something...you know...ya take a day off work to get that package signed..high anticipation, is t... See more

Rated 5 out of 5 stars
Invited

Easy to design the ring, beautiful end result, fast delivery. Live help via chat & email throughout. Stunning Ring I got EXACTLY what I ALWAYS had wanted… by designing it myself.

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Rated 5 out of 5 stars
Invited

Ring was absolutely gorgeous. Pictures on the website didn't do it justice. I am extremely happy with every aspect of the buying process.

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Rated 4 out of 5 stars
Invited

Shopping is simple and user friendly - tracking explains steps along the way, and delivery was with signature as promised. Would certainly use them again. Would give 4+ rating, but not five only due... See more

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Rated 5 out of 5 stars
Invited

I had a great experience purchasing a ring from here. They were very supportive when it came to any questions or requests. I would definitely recommend anybody looking to buy an engagement ring from h... See more

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Rated 5 out of 5 stars
Invited

I had some difficulty with my original order and needed to cancel it and start over. Customer service was very prompt and took care of it without a hassle. Then I made another error on my reorder a... See more

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Rated 5 out of 5 stars
Invited

Online agent helped out with getting a ring custom fit for my soon to be fiance and helped place the order. Communication was excellent from point of purchase all the way through delivery. Ring is gor... See more

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Rated 5 out of 5 stars
Invited

I feel like Rarecarat never gave up on me. I had the ring I wanted to buy in the cart for over several months. I keep getting emails and seeing ad on Facebook about Rarecarat. I finally pull the trigg... See more

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Rated 5 out of 5 stars
Invited

Having the chat function was extremely helpful in determining what would be the best option for a diamond. Very satisfied with the process and the packaging and timely (and safe) delivery was a great... See more

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Rated 5 out of 5 stars
Invited

The filtering options were very helpful as well as the information flag for each filter option. I learned so much about diamonds just with that alone and because of it was able to select a beautiful d... See more

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Rated 5 out of 5 stars
Invited

The ring was beautiful, the whole process was easy and effortless. I couldn't be happier with the outcome. Thanks guys

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Rated 5 out of 5 stars
Invited

Fantastic product! My wife absolutely loves it. Will use this company again.

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Rated 5 out of 5 stars
Invited

The customizing of the ring was simple and easy and it turned out great. When the ring was in production all the way to shipping I was kept updated and it was a great experience.

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Rated 5 out of 5 stars

They helped me find the perfect diamond easily, with clear guidance and excellent service! My mother liked it

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Rated 5 out of 5 stars

Rare Carat made diamond shopping incredibly easy. Their comparison tools were super helpful, and the customer support guided me through every step

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Rated 5 out of 5 stars
Invited

Beautiful diamond. She loves it! Great value for the price. Support staff was responsive and superbly helpful.

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Rated 5 out of 5 stars
Invited

Price, ability to be comfortable selecting the stone and ring. After care once purchased -solid!

Company replied

Rated 5 out of 5 stars

The team was quick, knowledgeable, and made the whole experience incredibly easy. Really appreciated how smoothly everything went.

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Rated 4 out of 5 stars
Invited

I ordered a total of four rings: my brother’s fiancée’s engagement ring, his wedding band, my own ring, and a birthday gift ring for my mom. From the moment I placed the orders through the... See more

Rated 5 out of 5 stars
Invited

The ring was beautiful and my fiancé loves it. The process was easy and the communication was excellent.

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Rated 5 out of 5 stars
Invited

The service was outstanding as well as the product. Everything was as advertised. Extremely efficient.

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Rated 5 out of 5 stars
Invited

Great value. Beautiful lab grown diamonds and speedy shipping

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Rated 5 out of 5 stars
Invited

Quality. Stunning. Transparent company. Excellent service. Well packaged. Everyone loves the ring!

Company replied

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Company details

  1. #1 of 45 best companies in Jeweler
  2. #1 of 11 best companies in Diamond Dealer
  3. #1 of 44 best companies in Jewelry Designer
  4. #1 of 30 best companies in Jewellery Manufacturer
  5. #1 of 133 best companies in Jewelry Store
  6. #1 of 3 best companies in Wholesale Jeweler

About Rare Carat

Written by the company

What is Rare Carat?

Rare Carat is one of the leading diamond jewelry retailers in the United States, and best rated jeweler on Trustpilot since 2024. Founded in 2016, the company initially started as a diamond search engine (“Kayak for Diamonds”). In 2021, Rare Carat pivoted away from the search engine model, started accepting payments, becoming merchant of record on all transactions and taking end-to-end responsibility for customer service and satisfaction. Behind the scenes, Rare Carat aggregates many vetted wholesalers, with whom customers never interact. All products sold on Rare Carat come in a Rare Carat branded box, the company no longer selling products from third party brands. The company has gained a reputation for exceptional customer protection, customer service, quality and pricing. Learn More about the company here: About Rare Carat

Over a million of happy customers used Rare Carat so far.

Find the best diamond online

Get a diamond price check

Take the diamond quiz

See our guide on the 4 Cs

TrustPilot, Google and BBB users have submitted more than 5,000 positive Rare Carat reviews.

Rare Carat’s offers more than 1,500,000 natural and lab-grown diamonds from vetted wholesalers, using sophisticated AI to rate diamond deals and help you find the best value.

Powerful Reports on Diamonds Don’t get ripped off, no matter where you shop. Use the free Rare Carat Report, a Price and Quality check for any diamond you are considering buying anywhere.

Free Human Gemologist Help
Additionally, Rare Carat Gemologists are available 24/7 to answer diamond questions about any diamond sold anywhere, no strings attached. Give it a shot and you’ll see why Rare Carat reviews are excellent.


Questions? Get in touch at help@rarecarat.com or visit us at RareCarat.com to discover the smarter way to buy diamonds.


We don’t care where you buy diamonds - just that you buy smart.

Learn More About Rare Carat

What is Rare Carat?

What is Rare Carat?

Written by the company

"The Secret to Buying the Perfect Diamond" - The New York Times
Rare Carat is one of the leading diamond jewelry retailers in the United States. It operates on a “managed marketplace” model, combining the selection advantages of marketplaces with the quality assurance of traditional retailers. Founded in 2016, the company initially started as a diamond search engine (“Kayak for Diamonds”). In 2021, Rare Carat pivoted away from the search engine model, started accepting payments (becoming merchant of record) and taking end-to-end responsibility for customer service and satisfaction. Behind the scenes, Rare Carat aggregates many vetted wholesalers, with whom customers never interact. The company has gained a reputation for exceptional customer protection, customer service, quality and pricing.

Should I buy my engagement ring on Rare Carat?

Yes! All of our products are covered by our 100% Money-Back Guarantee

We accept returns within 30 days of shipment for a full refund, no fine print. Just contact one of our gemologists in chat or email help@rarecarat.com to initiate the return and get your pre-paid shipping label. We also offer one free ring resizing for up to a year after shipping (the resizing of eternity bands, however, is limited to 30 days). More extended coverage is available through our care plan.

Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

Rare Carat has earned my business for a lifetime.

Rare Carat has earned my business for my lifetime. I got this ring for my fiance, she said yes! Everyone none stop talks about the ring. It’s beautiful and so perfect. Rare carats ring jewelry quality is the best I’ve seen. They also have a great team of people who are always ready to help and tailor what you need for your application. 10/10.

November 15, 2025
Rated 5 out of 5 stars
Invited

You'll never regret it!

What to say to the company makes your ring-dream come true? If you're reading this and actually bought something...you know...ya take a day off work to get that package signed..high anticipation, is this ring going to meet your expectations? Do the pictures tell the story. This is the ring you have had in your cart for months..and then Boom...you purchase it..you open that beautiful white box..you hesitate and resist jumping to the ring you've been waiting for. You read your IGI cert first,your proof of purchase..you unveil your blue cloth, you look at the pretty little diamond studs that remind you of your first pair of earrings but in such an elevated way...Then...you turn to a friend and say with your eyes closed ." What do you think" and you see their face light up, and now you can't resist, it is here, it's in your grasp. You open your eyes and every fear you had about quality, beauty, and value..thoughts of " did I make the right decision", decipates. "My God, I am blown away" Speechless. What an amazing feeling, what an amazing journey, what an amazing trophy of love. If you're on the fence about Rare Carat...jump..you will never regret it!

December 5, 2025
Rated 1 out of 5 stars

I am here my issues is still not solved…

I am here my issues is still not solved and you don't reply my emails at all when I give 1 ⭐ star review you started saying that I am doing this for money. You don't even know how to talk a costumer.

November 28, 2025
Unprompted review
Rare Carat logo

Reply from Rare Carat

To those reading this: "Rick" is repeatedly harassing us with fake reviews demanding payment for removal.

You can see that he left the review unprompted, and all of his reviews for the other companies he must be extorting are similar.

Trustpilot is helping us deal with this problem and will be removing the review.

Rated 5 out of 5 stars
Invited

Everything was beyond expectations

Everything was beyond expectations

December 4, 2025
Rare Carat logo

Reply from Rare Carat

Hi Jason!

We’re so happy to hear things turned out even better than expected. Thank you for letting Rare Carat be part of your special purchase!

Kind regards,
Matthew H.
Diamond Expert, Rare Carat.

Rated 5 out of 5 stars
Invited

Customer service is very responsive and…

Customer service is very responsive and the ring is beautiful

December 4, 2025
Rare Carat logo

Reply from Rare Carat

Hi there Israel!

It’s wonderful to know the customer service and the ring both made a great impression. Really appreciate your kind words!

Thank you for trusting Rare Carat!

Best wishes,
Matthew H.
Diamond Expert, Rare Carat.

Rated 5 out of 5 stars
Invited

The company CEO helped out so much

The company CEO helped out so much. I’ll be buying the accompanying wedding band for my fiancée’s ring.

The perfect ring!

October 13, 2025
Rare Carat logo

Reply from Rare Carat

Hi Ricardo!

I’m thrilled to hear that you had such a great experience and that the ring turned out perfectly.

It’s wonderful that Ajay could assist and make the process even smoother, and we’re excited to help you with the accompanying wedding band.

Best Wishes,
Jean R.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars
Invited
Rare Carat logo

Reply from Rare Carat

Hi Andres!

I’m thrilled to hear you had a great experience on our website!

It’s wonderful to know you found it easy and perfect for buying your diamond.

Best Wishes,
Jean R.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars
Invited

Me and my wife love it

Me and my wife love it. It is exactly what she wanted.

December 3, 2025
Rare Carat logo

Reply from Rare Carat

Hi Dunbar!

I’m so glad to hear that the ring is exactly what your wife wanted and that you both love it.

It’s wonderful to know we could help make this special purchase perfect for you both.

Best Wishes,
Jean R.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars
Invited

Fantastic product

Fantastic product! My wife absolutely loves it. Will use this company again.

December 3, 2025
Rare Carat logo

Reply from Rare Carat

Hi David!

I’m thrilled to hear that your wife loves the product and that it met your expectations.

It means a lot to know you’ll be using Rare Carat again for future jewelry needs.

Best Wishes,
Jean R.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars
Invited

Beautiful ring and a great price

Beautiful ring and a great price

December 3, 2025
Rare Carat logo

Reply from Rare Carat

Hi Brian!

I’m so glad to hear that you love your beautiful ring and feel great about the price.

We’re thrilled you chose Rare Carat and are always here for any future jewelry needs.

Best Wishes,
Jean R.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars
Invited

The gemologist who were on standby 24/7…

The gemologist who were on standby 24/7 when I had questions made it very easy to ask questions ok ms and learn what I was looking at and customer service was exceptional and alwasy responded quickly to my concerns and questions. The shipping was over night perfect packaging. 👌 I have no complaints my fiance loved the ring it was beyond our expectations the diamond was beautiful lile like the pictures. No complains would shop here again.

November 2, 2025
Rare Carat logo

Reply from Rare Carat

Hi Nick!

Congrats on your engagement!

I’m so thrilled to hear that your experience with Rare Carat exceeded your expectations!

It’s wonderful that our gemologists and customer service team were available 24/7 to answer your questions, making it easy to feel confident in your purchase.

I’m glad the overnight shipping and careful packaging arrived safely, and that your fiancée loved the ring and the beautiful diamond.

We can’t wait to help you with any future jewelry needs!

Best Wishes,
Jean R.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars
Invited

Total excellence

Quality. Stunning. Transparent company. Excellent service. Well packaged.
Everyone loves the ring!

October 19, 2025
Rare Carat logo

Reply from Rare Carat

Hi Hayden!

I’m thrilled to hear that the ring is stunning and that everyone loves it!

It’s wonderful to know that you appreciated the quality, our transparent approach, excellent service, and careful packaging.

We’re so happy you chose Rare Carat and are always here for any future jewelry needs.

Best Wishes,
Jean R.
Diamond Expert, Rare Carat

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