RBC Reviews 1,709

RBC is all about the image, and it is rotten from the inside. The most ignorant customer service of all banks. They shipped out the jobs to the Philippines, India,a paying them a peanut salary but cha... See more

RBC if your reading this, Im going to say possibly if not the crappiest bank on earth. I deal with many banks and many transaction local and international. RBC you guys are so terrible I manged to get... See more

RBC offers travel rewards points but is selling the same vacation packages for much more than other providers (it was about $1000), so your points are useless (you are loosing them by buying travel wi... See more

I do not bank with RBC but our daughter does. At birthdays, Xmas, etc I would deposit a few hundred dollars, in cash into her bank account thru an RBC bank. A year ago, attempting to deposit $400 in... See more

The customer service advisors like to talk and they don't like to listen to customers. It is very funny how they see themselves standing on a podium and talking to audience maybe. If you want to deliv... See more

Insanely bad online customer service. I tried all conceivable options on line, 40 minute wait on phone transfered twice after that..total on phone time 1 hour 30 mins. No resolution.The issue was send... See more

Do not use RBC to wire money abroad. If the wire does not complete successfully, you will still be charged intermediary fees, and they will tell you they cannot reverse them. Better use WISE.

I hate the way, they answer their calls by using a robotic voice. It takes too long to talk to someone real and sometimes we can’t even talk because the calls get disconnected because we can’t satisfy... See more

The advisor mishandled our mortgage renewal and did not get back to us in time and we ended up paying the extra 4% on our mortgage and the bank does not want to give our money back.

I don't even bother to go into the branch anymore as I can do everything I need in the web banking app. That said, the web app (royalbank.com) looks and behaves like it was created in the 90s. Jus... See more

They’re horrible. Both the advisor and the manager at the bank said for a professional line of credit that they base how much you get on what you’ll make on the other side, as well as assets. I had a... See more

Iam not a RBC customer,but shopping around for business account I called RBC . The lady Sabrina was rather rude and sarcastic in her way of speech and definitely not a good business advisor.Iam defin... See more

Why is it you advertise on your phone message for immigrants to apply for mortgages! My 27 year old son who has a credit rating over 7 works on a First Nation for over 2 years you’ve denied him a... See more

My account was compromised, for 6 weeks every Sunday I would be locked out of my account due to hackers. I would have to go to the branch (which isn't easy at 72) wait in line to regain access. I had... See more

I can only speak for the RBC Caribbean department, never ever do business with them. I am currently missing over $2000,- for several situations in which the bank “lost” my money or is simply unable to... See more

Worst bank with worst customer support i have been with rbc for 13 years and it's time to close my business and my personal account Every time I call costumer support it's hour to hour and a half ho... See more

Unbelievably bad service. They have online banking bugs, so I call them to explain the situation, only to find myself explaining the same thing to multiple agents. Agents sound extremely unfriendl... See more

We are US based and trying to get control over our bank accounts after some turnover, and are getting the run around. I think the only solution might be to transfer to CIBC. I was on the phone with t... See more

Very poor customer service experience with RBC since around 2020. They make it near impossible to speak with a human now and then make you forever for just about anything.

Customer service has been a disgrace. Went to a branch at a mall to update my surname due to marriage. Showed all supporting documentation. Needed a void cheque to reflect my new surname. A few days l... See more

RBC renewed my GIC term without my acknowledge. The RBC consultant woman did not mention their auto-renewal feature nor asked if I would like to sign up for it. They did not communicate with clear inf... See more

I an RBC Cash Back credit card. In order to have my cash back balance credited to my account, I have to phone them and request it. The number to do this is 1‐800‐769‐2512 which was experiencing "te... See more

One of the worst banks I have ever dealt with. Wait times are awful, staff seem poorly trained and lacking in correct and accurate information. On line banking app is a joke - very poorly designed. I... See more

Rude teller. Wayne at RBC's 224 St Maple Ridge branch favourite phrase is " It's not gonna happen" to a customer's request the Bank cannot or will not entertain. He even accused me of point a finger a... See more

Worst Bank in Whole of Canada, I was compelled to move here due to the Closure of HSBC Canada, I was a Premier Customer with HSBC with top notch service. After the RBC takeover I am treated like Sh&*^... See more

RBC bank is pinnacle of thug banking - looting innocent customers in Canada.. their call centre staff defines the worst customer services - they lie, are incompetent and rude. Avoid this bank like ras... See more

Your mobile app system is so stupid and not user friendly...Trying to get out of one screen caused my account to be locked out. As well as my online access was locked out. I wasted 45 minutes on th... See more

This bank should be shut down. Holding my money hostage.. I am travelling in South America and my car gets locked. I called to try to resolve the issue and they tell me I have to go to a branch and th... See more

Royal Bank has to improve its online service, I can't get into my page, it says call 1800- and they can't help. Canceling an appointment is impossible as well. All the Royal Bank is interested in, i... See more

Review – Customer Telephone Service I would like to share my experience with the customer service I received over the phone today. The agent, Bou Bacar, demonstrated a significant lack of prof... See more

I was dealing with them from 10 to 2pm. All of them but one had a thick accent and they just talk over you. They won't listen even when you have to ask "Can I speak" then after they continue to speak... See more

I just spent 1.5 hours on the phone with RBC customer service, being transferred from one person to another, put on hold multiple times, and still did not get an answer to a very simple question ab... See more

Locked me out of my account I don't know who the HELL they think they are but they went and locked me out of my account today (Sunday) it says that I need to phone the number provided to regain ac... See more

I was "migrated" from HSBC, a bank that I already disliked. I don't know how, but RBC has proven to be even worse than HSBC. RBC charges me a monthly banking fee that had been free for 60+ year... See more

My local branch used to be such a great branch. I knew those who worked there, it was all super personal and great service. Not anymore, sadly. I'm currently experiencing a situation that was so p... See more

Trying to ask a simple question of a branch, first put on hold for an active agent, then 10 questions, now into 10 minutes and answer was not according to previous stated, found out later, I never was... See more

You have 12 people (plus myself) waiting in line but only one teller is working. The other 6 staff were chitchatting behind the desk way in the back plus 4 other “financial advisors” twiddling their... See more

I wanted to start a business account with RBC, and I couldn't get in with the local branch until December 17. Today is Wednesday, November 26. I was told last week that I could do this over the phone.... See more

Horrible bank to contact. No local number nor email. Just plain awful And stupid. You need to call some someone in toronto, why?????

Worst bank. Pls beware the worst bank ever. Don’t open your account at RBC. They charge high NSF fees for any over draft. They don’t reimburse the fee. They are scammers. Beware!!

Garbage service, no help Waist of time, also they’ve cut my card off before. Any bank is better. Don’t trust this company

I am beyond frustrated with RBC right now. My account was suddenly frozen right when I was trying to pay for something important, and I had absolutely no warning or explanation. I went straight to... See more

I left RBC for 2 reason when I had to pay $14 a month to babysit my money and when I took a trip in Canada they froze my accounts and when I called them they told me I was required to tell them I was... See more

They are quick to take my money for fees, but their service is lacking. I wanted to close my credit cards and it took WEEKS of being given the send-around. I had to make several very expensive calls... See more

Your service is unacceptable 2 people from customer service literally hand up on me, I am defiantly considering transferring my accounts from you bank

Worst bank . Worst experience for a loan. I will never recommend anyone. Their service is lacking. I moved to Coventry Securities llcand my experience has been quite enjoyable. It has really bee... See more

It was the biggest mistake to open up an account with RBC , the service at the branch in Montreal , Newman and Dollard is the slowest I have ever experienced. For the fews the bank charges there is... See more

phone attendants are rude and condensing . they are totally inefficient and incapable. an absolute waste of time, do yourself a favor and find another financial institution.

Gave me a derogatory over unpaid BANK FEES of all things. Most banks just forget about it but not RBC! They want to punish you for seven years because you forgot to close an account and didn't pay the... See more