Science in Sport (SiS) Reviews 64,815

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the quality of the products, highlighting their effectiveness and great taste. The fast delivery service is also a recurring positive point, with many consumers mentioning receiving their orders promptly and efficiently. People also appreciate the helpful and informative service provided by the company's representatives. Consumers have reported positive experiences with the products, especially the gels and recovery powders, for their effectiveness during training and races. The user-friendly website and easy ordering process contribute to customer satisfaction. The subscription service is also appreciated for its convenience and timely deliveries. However, opinions on order accuracy appear to vary among consumers.

Based on these reviews

Rated 4 out of 5 stars
Verified

I’ve been using Rego Recovery for over 20 years and it’s still the best. The taste has changed recently, I think this is due to a sweetener. My only gripe is the packaging, it’s not easy to close th... See more

Company replied

Rated 4 out of 5 stars
Verified

The gels themselves are good, but the packaging can be difficult to open with sweaty or numb fingers! It would be very helpful to have a perforation or to have the rip-off notch slightly lower in rela... See more

Company replied

Rated 4 out of 5 stars
Verified

The actual goods ordered were a high standard and as described. However having paid for next day delivery it actually took 4 days to arrive. Do not pay for next day delivery it’s a scam

Company replied

Rated 5 out of 5 stars
Verified

Gave a previous 3 star review and couldn't find a way to edit so updating here. In short, Evri lost the order, SiS were quick to refund when contacted and the order verified as lost. The ever contrary... See more

Company replied

Rated 3 out of 5 stars
Verified

Before making a purchase, I inquired about delivery times in the UK because I was only going to be there for a week. I arrived on Saturday, and since they don't work weekends, I only received a respon... See more

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Rated 3 out of 5 stars
Verified

I have used these gels for some time. As a type 1 diabetic they are a pretty good remedy for low blood sugar, offering correction a little slower than glucose but performant in most scenarios. Sadly,... See more

Company replied

Rated 5 out of 5 stars

I had an issue with a subscription delivery but SiS speedily resolved it with a choice of re-delivery or refund. Happy to say I ended up with the products I wanted very shortly afterwards.

Company replied

Rated 3 out of 5 stars
Verified

Seem to have completely random stock levels. They don’t seem to make protein bars anymore. I can’t be certain because customer service didn’t respond when I asked why they’d stopped my subscription. S... See more

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Rated 5 out of 5 stars
Verified

Been using choc rego for nearly 15 years the large tubs are now bags and the flavour has changed a little but still enjoyable. The new shakers are much better meaning your shake is ready quicker and m... See more

Company replied

Rated 5 out of 5 stars
Verified

Vitamins arrived quickly, and once arrived the item batch number was listed on informed sport so it was safe for my son to take. Thanks, we will definitely buy again. Is there any way the current bat... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve been using SIS recovery shakes throughout my marathon training and they’ve made a real difference. Not only do they taste great, but they’ve helped me hit my running goals and build lean muscl... See more

Company replied

Rated 5 out of 5 stars
Verified

SiS High quality healthy sports nutritional products keep me (a vegetarian) energized throughout my very busy working week, when I seldom get time to eat proper meals. A life saver!

Company replied

Rated 5 out of 5 stars
Verified

The berry flavour are the best tasting electrolytes in my opinion! And the subscription service is easy, they even sent me a free gift after a 2 or 3 months

Company replied

Rated 5 out of 5 stars
Verified

Received the free sample The GO Isotonic Gels in particular are great because they don’t require water, which is perfect during long runs or rides. Received a free sample number 1002741299 The... See more

Company replied

Rated 5 out of 5 stars
Verified

Can always rely on a quick reliable dispatch from SIS. Sadly on this occasion the courier failed on all levels. Thankfully SIS came to the rescue with an immediate re-order on the missing goods. Than... See more

Company replied

Rated 5 out of 5 stars

Writing to describe our experience. Have been a long term subscriber of some protein powder. On several occasions we have complained re taste changes to some batches, but each time we have either rece... See more

Company replied

Rated 5 out of 5 stars

An item from my order was missing, i emailed to check what had happened & Beth had literally replied within minutes letting me know it was out of stock at the time but would be delivered the v... See more

Company replied

Rated 5 out of 5 stars

I’ve been using SIS for over five years now, I’ve used a wide range of products and they’re always great quality. They’re customer service team have always been fantastic and friendly which makes such... See more

Company replied

Rated 3 out of 5 stars
Verified

I had two orders delivered to me within two weeks costing over £120, one apparently on subscription- which I did not set up. Paid twice for a return courier - didn’t arrive. Still have the return par... See more

Company replied

Rated 5 out of 5 stars
Verified

I recently ordered directly from the SiS website and the whole process was super easy and smooth. The website is user-friendly, ordering took just a few minutes, and I got a confirmation right away.... See more

Company replied

Rated 5 out of 5 stars

Contacted SIS to see if they could help us with some products for our volunteers on South Snowdonia Search and Rescue team. Johnathan was extremely helpful and we received a very generous donation of... See more

Company replied

Rated 5 out of 5 stars

I have used SIS in the past, the hydro electrolytes tablets. I have a 4hr grading coming up soon and some extra boosts throughout, as it is going to be intense...so I ordered the hydro gel fuel. Thes... See more

Company replied

Rated 5 out of 5 stars

I made an order for a SIS item through a third party, and unfortunately I was sent the wrong item. I tried to resolve the issue through the third party, but they were atrocious and just ignored a... See more

Company replied

Rated 5 out of 5 stars

So I managed to put some energy chews in my basket x 3 my fault. It wasn't until I checked out I realized and it was a Sunday morning. I quickly found the customer services email and exp... See more

Company replied

Rated 5 out of 5 stars
Verified

Used the SiS Marathon fuelling guide to select a range of gels and chews to use for training runs and prepare for marathon fuelling during the race. Fast order completion and delivered in 2 days, fa... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy ordering process and prompt delivery. Website is very easy to navigate and I am a regular user over many years. Good selection of products and at a competitive price. Delivery made next... See more

Company replied

Rated 5 out of 5 stars
Verified

Great Company! Fast Delivery! Great Products especially the Super Strength Cod Liver Oil Capsules to keep these old knees going when Me and Rodders go out Cycling together. Luvvly Jubbly!

Company replied

Rated 5 out of 5 stars
Verified

Arrived quickly and tastes just as good as I remembered (not used it for a few years) but as training & racing intensity is in the up felt I needed it’

Company replied

Rated 5 out of 5 stars
Verified

The perfect running gels for the subscription price. They're only beaten by the competition when there are other offers and discounts, but for frequent runners, it's a no-brainer to stock up on SiS pr... See more

Company replied

Rated 5 out of 5 stars
Verified

Somewhere along the line, you have to trust what a company is telling you. SIS I do believe us one of those you can put your trust in, and believe in their products. Long story short, I am using t... See more

Company replied

Rated 5 out of 5 stars
Verified

Had the misfortune of having a parcel lost whilst out for delivery but after an email to customer services, a new package was sent out and delivered by lunchtime the next day. Great response by the Si... See more

Company replied

Rated 5 out of 5 stars

I ordered a bottle which arrived quickly and was as advertised. Unfortunately there was a weird smell that wouldn't go away despite washing. I got in contact and Johnathan was very helpful and sent me... See more

Company replied

Rated 5 out of 5 stars
Verified

I love the concept of subscription order. Great products on constant timely deliveries. Makes training life a little bit more easier. Shipping was made on time.

Company replied

Rated 5 out of 5 stars
Verified

I've used their isotonic gels and hydration tablets for a while. They work great and taste really good with no unpleasant aftertaste like many others. Ordering online is easy, and the delivery was qui... See more

Company replied

Rated 5 out of 5 stars
Verified

I was recovering from a shoulder injury and expected to recover in about 2 to 3 weeks. Then for the first time I tried these tablets just bought. Results were great I recovered just in few days i... See more

Company replied

Rated 5 out of 5 stars

Fantastic products and blazing-fast delivery! The website is a breeze to use, with clear product info and an amazing subscription discount. Highly recommend!

Company replied

Rated 5 out of 5 stars
Verified

Purchased 3 water bottles However one had a leak But customer service immediately got back to me and replaced the bottle with another two !!! Next day delivery as well Fantastic service SI... See more

Company replied

Rated 5 out of 5 stars
Verified

The ordered product was delivered as expected and within the promised timeframe.

Company replied

Rated 5 out of 5 stars

Had a problem with one delivery and contacted sis big thumbs up to Beth for sorting it out many thanks

Company replied

Rated 5 out of 5 stars

Jonathan helped me with my requests and was very quick with follow up and reply and solved my issue. Thank you!

Company replied

Rated 5 out of 5 stars
Verified

Great size. Easy to open and consume. Jelly like texture. Comes in great different flavours.

Company replied

Rated 5 out of 5 stars
Verified

SiS are great , just a shame they are using Evri to deliver there orders.

Company replied

Rated 5 out of 5 stars
Verified

Great product and standard delivery within a couple f days with tracking included.

Company replied

Rated 5 out of 5 stars
Verified

Chosen products suits my type of activity, good notification and delivery.

Company replied

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Company details

  1. #26 of 77 best companies in Fitness and Nutrition Service
  2. #6 of 7 best companies in Sports Nutrition Store

About Science in Sport (SiS)

Written by the company

Science in Sport are an endurance nutrition brand focusing on the key areas of hydration, energy and recovery.

Providing a range of superb premium sports nutrition such as energy gels, energy bars, hydration tabs, protein shake powders and much more, SiS work with pioneering scientists and elite athletes such Sir Chris Hoy & Helen Jenkins. Therefore, it’s clear to see why SiS have been behind 40 Olympic Gold Medals since 1996.

SiS GO Energy Range – Carbohydrate loaded energy gels, energy bars & energy drinks for all endurance sports

SiS GO Electrolyte Range – Balance of carbohydrate energy & effective hydration

SiS GO Hydro Range – When you need hydration with virtually no calories

SiS REGO Rapid Recovery Range – To help recover, rebuild and support the body’s adaptation to training

SiS REGO Protein Range – A blend of rapidly absorbing proteins to provide a protein boost and support muscle rebuild

Science In Sport - Leaders in Endurance Sports Nutrition Products

Written by the company

TRUSTED BY ELITE OLYMPIC ATHLETES & WORLD CHAMPIONS
Being a leading endurance nutrition manufacturer, we are proud to be part of HFL’s list of Informed-Sport approved brands and products, having been the first to pass through the sport laboratory’s evolved banned substance testing programme. It’s no wonder our ambassador is Sir Chris Hoy.
SiS CUSTOMER SERVICE
We value each and every one of our customers, whether you buy from us directly or from any of our trusted partners around the world. Every customer receives personal support and guidance from our expert team of professional customer service advisors and qualified sports nutritionists.
SiS REWARDS LOYALTY PROGRAMME
The SiS Rewards programme has been designed to reward our ever-growing loyal customer base with fantastic exclusive offers and a chance to earn money off every single order placed at scienceinsport.com. Joining the SiS Rewards scheme is FREE and discounts can be earned today.
EXCLUSIVE BUNDLES & PRODUCTS
Scienceinsport.com gives customers the opportunity to try a range of different products and flavours in various money-saving bundles not available anywhere else. Addressing key areas such as energy products, hydration tabs and protein products, these online-exclusive bundles contain individual sachets and packets that are great for gifts as well as convenient to take out and about.

SCIENCE IN SPORT GUARANTEE

If you’re not fully satisfied, please get in touch

We pride ourselves on providing an exceptional experience for all our customers. From ordering their favourite sports nutrition on our website to feeling the positive benefits whilst competing in races, we strive to ensure every customer gets the full SiS experience. If you are unhappy with your order, please do not hesitate to get in touch with our friendly customer service team who will be happy to help you.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

65K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Good quality

Good quality

November 28, 2025
Science in Sport (SiS) logo

Reply from Science in Sport (SiS)

Hi Nizom,

Many thanks for your feedback.

We're happy to hear that you're enjoying our products!

Kind regards
Team SiS

Rated 5 out of 5 stars

I had ordered protein powder

I had ordered protein powder, but I thought it wasn’t delivered. The delivery was supposed to go to my friend, and she actually received it but forgot to tell me. Since I believed the order never arrived, I contacted the company and they kindly sent a replacement. About a month later, my friend found the original package in a box at her home.

I informed the company and offered to pay for the extra order, but they refused. So now I have four packs of protein powder, and two of them were gifted. The whole experience was impressive and very customer-focused.

Special thanks to Beth for her support.

December 5, 2025
Unprompted review
Science in Sport (SiS) logo

Reply from Science in Sport (SiS)

Hi Melek,

Many thanks for your feedback.

We're happy to hear that Beth was able to help with this and that we were able to resolve this with you :)

Kind regards
Team SiS

Rated 5 out of 5 stars

Used SIS products for years and years

Used SIS products for years and years - fantastic as an endurance athlete and the team at SIS are always so helpful and quick to respond! :)

December 8, 2025
Unprompted review
Science in Sport (SiS) logo

Reply from Science in Sport (SiS)

Hi Anabel,

Many thanks for your feedback.

We're happy to hear that you're enjoying our products and appreciate your ongoing support!

Kind regards
Team SiS

Rated 4 out of 5 stars
Verified

Great products with continuous…

Great products with continuous development of new products for improved performance which are trusted and legal

November 28, 2025
Science in Sport (SiS) logo

Reply from Science in Sport (SiS)

Hi Anne,

Many thanks for your feedback.

We're happy to hear that you're enjoying our products!

Kind regards
Team SiS

Rated 5 out of 5 stars
Verified

Great service

Great service - fast shipment

November 27, 2025
Science in Sport (SiS) logo

Reply from Science in Sport (SiS)

Hi Colin,

Many thanks for your feedback.

We're happy to hear that you're enjoying our service!

Kind regards
Team SiS

Rated 4 out of 5 stars
Verified

Fine

Fine, would have given 5 stars but marked down one star for sending continuous emails to review on Trustpilot.

November 25, 2025
Science in Sport (SiS) logo

Reply from Science in Sport (SiS)

Hi Richard,

Many thanks for your feedback, we will look to review this internally.

Kind regards
Team SiS

Rated 5 out of 5 stars
Verified

All as expected

The ordered product was delivered as expected and within the promised timeframe.

November 24, 2025
Science in Sport (SiS) logo

Reply from Science in Sport (SiS)

Hi Siggi,

Many thanks for your feedback.

We're happy to hear that you're enjoying our service!

Kind regards
Team SiS

Rated 5 out of 5 stars
Verified

Chosen products suits my type of…

Chosen products suits my type of activity, good notification and delivery.

November 24, 2025
Science in Sport (SiS) logo

Reply from Science in Sport (SiS)

Hi Tony,

Many thanks for your feedback.

We're happy to hear that you're enjoying our service :)

Kind regards
Team SiS

Rated 1 out of 5 stars
Verified

Rego Rapid Recovery not delivered and no reply from SIS

We placed an order for Rego Rapid Recovery on 13 November, delivery was expected 14 -16 November. We still haven't received anything. I emailed SIS on 1 December and still no reply.

November 13, 2025
Science in Sport (SiS) logo

Reply from Science in Sport (SiS)

Hi Mikaela,

Many thanks for your review.

We are sorry to hear about the issue experienced with your order. A member of our team will be in touch shortly to follow this up with you.

Kind regards
Team SiS

Rated 1 out of 5 stars
Verified

Poor best before date and don't seem…

Poor best before date and don't seem bothered

Can get cheaper and better best before date indirectly

November 23, 2025
Science in Sport (SiS) logo

Reply from Science in Sport (SiS)

Hi there,

Many thanks for your review.

We are sorry to hear about the issue experienced with your product. A member of our team will be in touch shortly to follow this up with you.

Kind regards
Team SiS

Rated 5 out of 5 stars

Jonathan helped me with my requests and…

Jonathan helped me with my requests and was very quick with follow up and reply and solved my issue.
Thank you!

November 29, 2025
Unprompted review
Science in Sport (SiS) logo

Reply from Science in Sport (SiS)

Hi Sofia,

Many thanks for your feedback.

We're happy to hear that Jonathan was able to help resolve your requests :)

Kind regards
Team SiS

Rated 1 out of 5 stars

product is great service is lousy

product is great service is lousy - parcel delivery failed as we were out so dpd drove off, then it went into a doom loop of system failure emails to and fro, them saying the parcel was too big so they had to get it onto another van ( shoebox size really?) and finally parcel turns up a week late, in the meantime had to buy another batch to keep me going

December 1, 2025
Unprompted review
Science in Sport (SiS) logo

Reply from Science in Sport (SiS)

Hi there,

Many thanks for your review.

We are sorry to hear about the issue experienced with your order, if you can kindly reach out to us via our contact form a member of our team will be happy to follow this up with you.

https://help.scienceinsport.com/en-GB/contact

Kind regards
Team SiS

Rated 1 out of 5 stars
Verified

The delivery service was very poor

The delivery service was very poor - left the parcel in an unsafe spot and one which was not weather proof. If they had taken 3 or 4 more steps they would have found the safe space which - of course - was water proof!

November 19, 2025
Science in Sport (SiS) logo

Reply from Science in Sport (SiS)

Hi ,

Thanks for leaving a review.

We’re very sorry to hear about your service experience with us.

Thank you for bringing it to our attention, a member of our team will be in touch shortly to get this resolved.

Kind regards
Team SiS

Rated 5 out of 5 stars
Verified

Great product

Great product

November 18, 2025
Science in Sport (SiS) logo

Reply from Science in Sport (SiS)

Hi Agustin,

Many thanks for your feedback.

We're happy to hear that you're enjoying our products :)

Kind regards
Team SiS

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