Ski.com Reviews 6,098

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and responsiveness. Consumers highlight the agents' ability to understand their needs, provide valuable insights, and offer tailored recommendations for ski destinations and accommodations. People appreciate the agents' patience, attentiveness, and dedication to ensuring a smooth and stress-free booking process. The service provided is consistently described as excellent, efficient, and timely. Reviewers value the quick response times and the ease with which their inquiries are handled. The booking process is also lauded for being smooth, simple, and stress-free. Consumers express satisfaction with the company's ability to arrange ski trips, even on short notice, and to provide comprehensive support throughout the planning process.

Based on these reviews

Rated 5 out of 5 stars
Verified

Erin was absolutely fantastic to work with! She was incredibly prompt, stayed right on budget, and her responses were swift and thorough every single time. I had originally been working with a differe... See more

Company replied

Rated 5 out of 5 stars
Verified

Cody was INCREDIBLE and extremely helpful in planning our ski trip. We have been to CO many times, but never to SLC. We weren't sure about logistics and best lodging options, ski lifts, etc. We walked... See more

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Rated 5 out of 5 stars
Verified

Erin Mooney at Ski.com was so very thorough in helping me plan the perfect ski vacation for my client! She provided me with great options at their price point with awesome amenities at the location w... See more

Company replied

Rated 5 out of 5 stars
Verified

Alyssa - did a fantastic job providing a starting point for a great Austrian trip and worked with us to refine that over a few days. This is the third time I have used Ski.com and each time it's been... See more

Company replied

Rated 5 out of 5 stars
Verified

Having someone with expertise on your team to help with all the details of budgeting, lodging, passes, equipment rentals, flights and transfers was invaluable! Jessica went above and beyond! Communica... See more

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Rated 5 out of 5 stars
Verified

I have so little bandwidth in my life to research this, and new enough to snowboarding that I just don’t know what’s what. Having memorable experiences with my kids is a vital part of my existence and... See more

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Rated 5 out of 5 stars
Verified

As usual Christine Connolly spent numerous hours trying to find the perfect location for our family skiing vacation...this time in Europe! Christine has been our go-to person at Ski.com for many years... See more

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Rated 5 out of 5 stars
Verified

Adam T. always helps figure out the best combination of lodging, lift tickets, rentals, lessons and finds excellent pricing and promotions that I could never find without his help. Year after year, he... See more

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Rated 5 out of 5 stars
Verified

The team at Ski.com was fantastic - very responsive and provided great insight into the properties and locations. Made my search very easy. Thank you!

Company replied

Rated 5 out of 5 stars
Verified

Randall - +5 Stars! Excellent service. How, I don't know, but Randall was able to pull a rabbit out of his hat. A last minute, high season request for 6 guests at a specific location and Randall was... See more

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Rated 5 out of 5 stars
Verified

I've been booking with the same agent, Cory for several years and he is simply the best. He's a mountain of knowledge and offers valuable tips on what would work best for my situation.

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Rated 5 out of 5 stars
Verified

Thank you Tench. You were great to work with. Nimble with making the necessary changes for the moving parts. And appreciated your availability to get things squared away quickly for this large family... See more

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Rated 5 out of 5 stars
Verified

Andrew was very patient while my client made decisions for that trip, but happily they finally settled on something that worked well for them!

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Rated 5 out of 5 stars
Verified

Love working with Rich Livingston. He is always quick to respond and full of great information to add about any destination! Rock star material for sure! :)

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Rated 5 out of 5 stars
Verified

I was looking to book my first ski trip to Colarado. With so many great resorts and travel logistics, I was a bit overwhelmed. I called and Ray helped me plan my trip including flights and hotel acc... See more

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Rated 5 out of 5 stars
Verified

Our agent, Jessica Baiocchi was so very helpful and patient with all of our questions. She was informative and courteous. We appreciate her taking time to explain things we didn't understand and gave... See more

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Rated 5 out of 5 stars
Verified

Our entire inquiry and booking process with Ski.com was great. Randall was extremely knowledgeable in each property/ ski resort we had questions about as well as other activities we are able to enjoy... See more

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Rated 5 out of 5 stars

I have worked with Brian for many years and he continues to be a pleasure to work with. Always responsive, understands our needs and gets us ready for a great time on the slopes. It all started with t... See more

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Rated 5 out of 5 stars
Verified

Efficient, timely service to arrange a somewhat last minute ski trip to Big Sky. Rich Livingston was great in making sure we had the appropriate lodging, lift tickets, etc. Took all the stress out o... See more

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Rated 5 out of 5 stars
Verified

Brian made it very easy for me to plan our group ski vacation. He offered options for President’s Day weekend and when he realized it might not work, he immediately asked “Have you skied Snowmass in... See more

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Rated 5 out of 5 stars
Verified

Christine has been helping us for many years booking our ski trips. She always does a great job not only booking but putting together great options for our needs! :)

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Rated 5 out of 5 stars
Verified

Cody made the whole process easy. He provided helpful insights and recommendations. I will definitely be using this service again.

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Rated 5 out of 5 stars
Verified

Silvana made our experience amazing!!!! She is the best!! Her work is so efficient and is always very attentive!!!

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Rated 5 out of 5 stars
Verified

I spoke with Erin, x3677, and she was wonderful. Very helpful and friendly. But I'm not so impressed with your website. I had issues with completing my transaction online. Also, I don't even kno... See more

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Rated 5 out of 5 stars
Verified

I am new to Ski.com, but Randall has been very helpful and patient. System has been a little confusing, but I look forward to doing more business with them.

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Rated 5 out of 5 stars
Verified

Jessica expertly presented reasonable lodging options at Crested Butte during the coming Christmas/New Years Holiday saving me hours of time to book lodging. Jessica was well versed concerning fl... See more

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Rated 5 out of 5 stars
Verified

Jen was great as she worked with us on our itinerary. Even suggested a ski area we were passing by with restaurant suggestions! Very pleasant experience…. Bob

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Rated 5 out of 5 stars
Verified

The service is consistently excellent. We have been working with Ann Denney for a few years and she has always been reliable and provided the best service. She understands our preferences and customiz... See more

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Rated 5 out of 5 stars
Verified

I really appreciate how sincerely they handled my requests. He was patient, attentive, and made sure everything went smoothly.

Company replied

Rated 5 out of 5 stars
Verified

I got Jennie's name from a few of my Travel Agent Social Pages. Her name kept popping up in posts. I reached out and she has been just great in planning my clients Ski Honeymoon in Zermatt! I see... See more

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Rated 5 out of 5 stars
Verified

We had a wonderful experience with Teddy Roach, I bombarded him with questions and he responded to every one of them. Definitely made the planning part of the trip so much easier!

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Rated 5 out of 5 stars
Verified

Susan was very helpful and accommodating and booking a last-minute trip. She was available at different hours during the day, which was very helpful as well. We highly recommend her.

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Rated 5 out of 5 stars
Verified

Customer service is excellent. Everyone was extremely easy to work with and get questions answered quickly. Always love finding a new company that really delivers for their customers.

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Rated 5 out of 5 stars
Verified

Derek was amazing. He was attentive and responsive. I will always call him in the future.

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Rated 5 out of 5 stars
Verified

Katie was a fantastic help. She simplified things and found us a very nice condo to rent at a reasonable price. She was very responsive to questions.

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Rated 5 out of 5 stars

I’ve been working with Marcela Esteban for the last ten years, and she still manages to impress me with exceptional assistance. She is highly knowledgeable and consistently delivers the highest level... See more

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Rated 5 out of 5 stars
Verified

Laurel was awesome, we needed inside info on ski areas all around the world. She was extra patient and helpful!

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Rated 5 out of 5 stars
Verified

Lilly was great to work with - very responsive and helpful! She answered all my questions and made creating the package and booking easy!

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Rated 5 out of 5 stars
Verified

Silvana Cura has always helped me with great advise and quick response.

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Rated 5 out of 5 stars
Verified

The agent was very nice and kind, help me with all the booking process. I like the attention they gave me with all the bookings i asked for.

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Rated 5 out of 5 stars
Verified

The agent was very responsive and the turnaround time to adjust the trip was very efficient!

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Rated 5 out of 5 stars
Verified

Very easy to work with and responsive to questions. Changed things as requested. Personable.

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Rated 5 out of 5 stars
Verified

Anthony has always been helpful, pleasant to talk to. We had a great trip last year and plan to have another this year.

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Rated 5 out of 5 stars
Verified

Andy was super patient and responsive when I was dealing with my first complicated ski booking.

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Rated 5 out of 5 stars
Verified

So far my experience has been great. I'm especially impressed by the responsiveness, attention to details, and excellent overall service by Brian.

Company replied

Rated 5 out of 5 stars
Verified

Anthony’s great. Always thorough and thoughtful.

Company replied

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Company details

  1. #1 of 197 best companies in Travel Agency
  2. #1 of 3 best companies in Ski Holidays

Information provided by various external sources

Ski.com is the largest provider of mountain vacations in North America. We customize complete mountain vacations to more than 120 of the most popular resorts and thousands of properties in the United States, Canada, Europe and South America. With one phone call or just a few clicks of the mouse, our clients are able to bundle together things like discounted lodging, flights, lift tickets, equipment rentals, ski school, activities like snowmobiling and more. Based in Aspen, Colo. since 1971, Ski.com is known for the top-notch personal service offered by its 67 Mountain Travel Experts, winter-sport enthusiasts who average 26 years in the business and who regularly travel to personally experience each destination and accommodation.

Ski.com TO THE MOUNTAINS

Written by the company

Nobody gets why you crave time in the mountains more than we do, and nobody knows how to guide you there better.

Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Verified

As a travel agent

As a travel agent, I always book my customers' ski trips with Ski.Com because they customize a package that includes everything the client wants and needs! Every detail is easy to review, edit, and track. Wouldn't book my own vacation without their guidance!

December 8, 2025
Rated 5 out of 5 stars
Verified

Made booking very quick and easy

Made booking very quick and easy. Easy to get a hold of someone to talk to. Would highly recommend and would use again.

December 7, 2025
Ski.com logo

Reply from Ski.com

Thanks so much for sharing this. We are really glad the booking felt quick and easy and that you could reach someone to talk to when you needed. We really appreciate the recommendation and look forward to helping with your next trip.

Rated 5 out of 5 stars
Verified
Ski.com logo

Reply from Ski.com

Thanks for taking a moment to leave this review. We are happy to hear Darin was so helpful and responsive for you. We appreciate you choosing us for your trip planning.

Rated 5 out of 5 stars
Verified

Trip 2-Perfect Service!

This was our 2nd time using Ski.com. Adam still had our info for ski rental, and we just told him when & where, and he took care of everything from the flight/transport to hotel/hotel/lift tix/& rentals. Now we just get to look forward to our trip!

December 3, 2025
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Reply from Ski.com

Thanks for coming back to book with us again. It is awesome to hear Adam could pull up your info and handle everything from flights and transport to hotel, lift tickets, and rentals so you can just look forward to the trip. We really appreciate your continued trust in us.

Rated 5 out of 5 stars
Verified

Anthony’s great

Anthony’s great. Always thorough and thoughtful.

December 6, 2025
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Reply from Ski.com

Thanks for the great feedback. We are glad to hear Anthony is always so thorough and thoughtful in helping with your plans. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars
Verified

Derek was absolutely amazing.

Derek was amazing. He was attentive and responsive. I will always call him in the future.

December 6, 2025
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Reply from Ski.com

Thanks for sharing this kind review. It is great to hear Derek was attentive and responsive and that you plan to work with him again in the future. We really appreciate you choosing us for your travel plans.

Rated 5 out of 5 stars
Verified

Randall was awesome to work with

Randall was awesome to work with. He was great.

December 6, 2025
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Reply from Ski.com

Thanks for leaving this review. We are thrilled to hear Randall was awesome to work with and that you felt he did a great job. We appreciate your business and hope to help with another trip soon.

Rated 5 out of 5 stars
Verified

Innsbruck - Ski Vacation

Alyssa - did a fantastic job providing a starting point for a great Austrian trip and worked with us to refine that over a few days. This is the third time I have used Ski.com and each time it's been very helpful to plan trips to areas we aren't familiar with.

December 5, 2025
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Reply from Ski.com

Thanks for sharing this about your Austrian trip planning. It is fantastic to hear Alyssa gave you a strong starting point and worked with you over a few days to fine‑tune everything, especially on your third time booking with us. We really appreciate you coming back to us for trips to places you are less familiar with.

Rated 5 out of 5 stars
Verified

Silvana is the best!!!

Silvana made our experience amazing!!!! She is the best!! Her work is so efficient and is always very attentive!!!

December 5, 2025
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Reply from Ski.com

Thanks for the enthusiastic review. We are so happy to hear Silvana made your experience amazing and that you found her efficient and very attentive. We truly appreciate you taking the time to share this feedback.

Rated 5 out of 5 stars
Verified

My rep

My rep, Mike was great.

December 5, 2025
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Reply from Ski.com

Thank you for taking a moment to share this feedback. It is great to hear Mike was great to work with. Ski.com appreciates your review and hopes to assist with more ski plans soon.

Rated 5 out of 5 stars
Verified

Ski.com is the way to go!!

Erin Mooney at Ski.com was so very thorough in helping me plan the perfect ski vacation for my client! She provided me with great options at their price point with awesome amenities at the location we chose! I will be using her again for my future bookings with Ski.com!

December 5, 2025
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Reply from Ski.com

Thank you for this wonderful feedback about working with Erin. It is great to hear that she was thorough in helping you plan the perfect ski vacation for your client, providing strong options at the right price point with excellent amenities. We look forward to continuing to support your clients’ trips.

Rated 5 out of 5 stars
Verified

Good partner to work with

Even with a few website glitches, the process is smooth and simple. Stephanie is AMAZING to work with

December 5, 2025
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Reply from Ski.com

Thank you for describing Ski.com as a good partner to work with. It is great to hear the overall process was smooth and simple, and that Stephanie was amazing throughout your experience.

Rated 5 out of 5 stars
Verified

The team at Ski.com was fantastic

The team at Ski.com was fantastic - very responsive and provided great insight into the properties and locations. Made my search very easy. Thank you!

December 5, 2025
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Reply from Ski.com

Thank you for sharing such positive feedback about the team at Ski.com. The team is delighted to hear the responsiveness and property insights made your search easy and helped you feel confident in your planning.

Rated 5 out of 5 stars
Verified

Excellent service by Brian

So far my experience has been great. I'm especially impressed by the responsiveness, attention to details, and excellent overall service by Brian.

December 5, 2025
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Reply from Ski.com

Thank you for highlighting the excellent service you received from Brian. We're glad to hear his responsiveness, attention to detail, and overall support have made your experience with Ski.com great so far, and look forward to seeing your trip come to life!

Rated 5 out of 5 stars
Verified

Professional, informative, great experience booking

Great experience! Very helpful.

December 2, 2025
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Reply from Ski.com

Thank you so much for taking the time to share this feedback about your booking experience with Ski.com. We are thrilled to hear everything felt professional, informative, and helpful, and we look forward to assisting with your next trip.

Rated 5 out of 5 stars
Verified

Laurel was awesome

Laurel was awesome,
we needed inside info on ski areas all around the world. She was extra patient and helpful!

December 3, 2025
Ski.com logo

Reply from Ski.com

Thank you for the awesome review about working with Laurel. She will be delighted to know her insider knowledge, patience, and support helped you explore ski areas around the world and made the planning process easier! Happy Skiing!

Rated 5 out of 5 stars
Verified

Erin was amazing!

Erin was absolutely fantastic to work with! She was incredibly prompt, stayed right on budget, and her responses were swift and thorough every single time. I had originally been working with a different Ski.com advisor who was significantly delayed in getting back to me, so partnering with Erin was a breath of fresh air. She made the entire booking process smooth and stress-free, and I will definitely be using her again for future trips! Highly recommend!

December 4, 2025
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Reply from Ski.com

Thank you for this fantastic review of your experience with Erin. It is great to hear she was prompt, on budget, and thorough throughout the process, and we are excited that working with Erin made your trip planning smooth and stress-free.

Rated 5 out of 5 stars
Verified

jessica was excellent

jessica was excellent. very knowledgeable and efficient. super professional.

December 4, 2025
Ski.com logo

Reply from Ski.com

Thank you for recognizing the great service you received from Jessica. It is great to hear she came across as knowledgeable, efficient, and professional, and we look forward to helping with future ski vacations!

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