Soufeel  Reviews 11,372

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the products, describing them as high-quality and exactly as advertised. Consumers appreciate the ability to personalize gifts with photos and music, making them sentimental and unique. People highlight the clear images and good sound quality of the products. Many reviewers mention the ease of ordering and the thoughtfulness of the gifts. The gifts are often described as perfect for commemorating loved ones and special occasions. While opinions on order, delivery service, and customer service are mixed, the overall sentiment towards the company and its products remains highly positive.

Based on these reviews

Rated 4 out of 5 stars

Great pricing, shipping time was decent and the packaging was really great. Ordered it as a gift for someone so i bought the little gift box but i didn't expect it to come with a bigger box with produ... See more

Rated 4 out of 5 stars

I placed my order on 19/12/25. It was easy to place the order with a photo and my song choice. I was sent the tracking details for the order by email once it was shipped. I received the order on 2/12/... See more

Rated 4 out of 5 stars

Lovely gift and sound is really good! Picture is clear and its a cute thoughtful present. My only question is that does it need to be plugged in to hear the music or is it just to charge it and it wi... See more

Rated 4 out of 5 stars

Lovely jukebox I brought this for my son and daughter in law as they got married last year they will love it as it’s got their wedding song and the day they got married with a pick of the wedding day... See more

Rated 5 out of 5 stars

One of the nesting dolls I ordered had facial hair and I did not want that. When I reached out to customer service, Haley promptly responded and we have been in communication via email daily. She expe... See more

Rated 5 out of 5 stars

Had a minor mishap, an easy mistake to make. Product itself is absolutely beautiful and staff have been amazing, Haley and Skye have been with me every step of the way, making my experience with them... See more

Rated 5 out of 5 stars

I am so pleasantly surprised with how great this shopping experience was from start to finish. It was so easy to customize, arrived fairly quickly for the time of year, and the product quality is real... See more

Rated 5 out of 5 stars

I love these custom music boxes. They make people so happy when you gift them. My only gripe is I wish the charger were usb-C because sometimes the receiver loses the charger and then it won’t play t... See more

Rated 5 out of 5 stars

I love the flipbook idea. However, my order has problems; the light cannot turn on, and the music is gone. But the customer service is very helpful and arranged the replacement for me as soon as the... See more

Rated 5 out of 5 stars

Excellent service. I actually saw that I never received confirmation of my order, I noticed that I typed my email wrong. I contacted them and within minutes I received my confirmation. My product came... See more

Rated 5 out of 5 stars

The photo box is amazing! It is smaller than I was expecting but absolutely amazing! The pictures ard super clear, the handle moves smoothly and words I customised for engraving look very beautiful! I... See more

Rated 5 out of 5 stars

I got my husband the most amazing wallet from Soufeel and I couldn't be happier! It was personalized with a beautiful picture of me and the kids, making it an extra special gift. The quality is top-no... See more

Rated 5 out of 5 stars

This is such a fantastic gift, that I cannot wait to give my Mom! Our favorite song along with our favorite photo, she is going to love it. Ordering could not have been easier, and it arrived within 2... See more

Rated 5 out of 5 stars

It is the second year that I buy Christmas gifts from this company. This year I had an issue with only one item from five. Promptly the team provided me with a satisfactory response. Now all my fami... See more

Rated 5 out of 5 stars

Absolutely love the concept of the decoration with the picture inside the diamond. Was easy to order and was delivered within given timeframe. Pics do appear to be upside down but not sure if thats ho... See more

Rated 5 out of 5 stars

I ordered 2 items from Soufeel. The items were the magnetic music/song players with personal pictures. The orders were dispatched very efficiently. When they arrived they were exactly what I was expe... See more

Rated 5 out of 5 stars

The product was good quality. Picture I chose for the gift was clear and recognizable. Music was crisp and had good quality sound as well. Overall I am truly satisfied with this purchase and would rec... See more

Rated 5 out of 5 stars

I truly enjoyed this product. It offers a wonderfully creative way to preserve memories and cherish meaningful moments from the past. ♥️ Soulfeel has been extremely cooperative. I encountered some di... See more

Rated 5 out of 5 stars

Great Gift! I bought this as a gift and I couldn't be happier with the turnout. It's beautiful and high quality build do impress! Song sounds great and is complete! ( I expected a clip).I did upgrade... See more

Rated 5 out of 5 stars

Beautiful and thoughtful sentimental gift. Sound is crisp and clear and loud. My only regret is my photo selection, it was taken at night, so it’s not very clear. Other than that, the product is wonde... See more

Rated 5 out of 5 stars

I ordered 2 items The first was a musical magnet from my wedding day Dance with my Dad. The tune I had selected was one that I’d never heard off but it seemed so appropriate. So imagine m... See more

Rated 5 out of 5 stars

Goods arrived quite quickly. Detailed delivery updates ensured I knew where my gifts were and when they would arrive. Perfect gifts for my grandchildren whose dad (my son) passed away as he will alway... See more

Rated 5 out of 5 stars

It was great to be able to choose a gift that was made personalized for someone! Soufeel does an excellent job and products are packaged with care. I will definitely be ordering again!

Rated 5 out of 5 stars

It came earlier then I thought it would not only that but I also was able to track it and I loved the box it came in and the way that it looked it looked exactly how it showed. Though the gift bag was... See more

Rated 5 out of 5 stars

Firstly, a great item (picture box with light). Really well made and as advertised! Good communication on the development and delivery and would certainly buy again!

Rated 5 out of 5 stars

Fantastic company to purchase from,really helpful staff and very fast communication when the courier lost my parcel! It was promptly dealt with and new one sent out.

Rated 5 out of 5 stars

My (almost 3 year old) granddaughter Loves these nesting dolls! The cartoon version of their faces is unmistakable! Thanks for doing such a great job. They are a bit stiff at first but loosen up prett... See more

Rated 3 out of 5 stars

Well im not happy with my purchase as it arrived with all the photos out of slots! Yes i managed to piece together it took ages matching each half picture properly! The wires are on show right at the... See more

Company replied

Rated 5 out of 5 stars

Ordering through the site was very easy. I bought the music fridge magnet for my wife and customized our picture and wedding song. It looks and sounds amazing. I was skeptical at first, but I'm so gla... See more

Rated 5 out of 5 stars

The quality of the product is amazing , it has a the aesthetics that make it very homey and suitable for any relationship I did it with my best friend and I’m 100% sure she will love it .

Rated 5 out of 5 stars

Great service and both fridge magnets are a lovely way to keep memories of your loved one when no longer here ,but the songs in picture keep them in your heart .

Rated 5 out of 5 stars

Despite delays in delivery, the product was perfect. My fiancee is going to LOVE receiving his for Christmas, I tested it out and the quality is top notch!!

Rated 5 out of 5 stars

I have purchased multiple gifts from this website and they always arrive in a timely manner, just as described, and are make such sweet and special gifts for my loved ones.

Rated 5 out of 5 stars

Personalised fridge magnet. Brilliant item, just as described. The wooden stand is a great addition too. Bought as a gift but I know they are going to love it!

Rated 5 out of 5 stars

Highly recommend, from ordering to customer care was first class service. Thank you to Lindsay for all your help.

Rated 5 out of 5 stars

This is such an amazing product…it was a special gift for a special person…Thank you for giving us the memories we can always treasure through this gift…Definitely a happy customer…Great job

Rated 5 out of 5 stars

The service was fantastic and very speedy and the products amazing I would definitely recommend as they are very good and professional Thx Lee

Rated 5 out of 5 stars

She was very helpful in resolving my address issue and getting it corrected so my order could be sent back out.

Rated 5 out of 5 stars

Great product exactly as advertised quick delivery I'm very happy with my purchase thank you

Rated 5 out of 5 stars

The custom nesting dolls were amazing. They were quality made and the detail was perfect. Can't wait to give them to my son and family.

Rated 5 out of 5 stars

It was really quick and simple to upload the photos. The cartoons have a great likeness to the photos. Perfect Christmas present.

Rated 5 out of 5 stars

I’m so happy with my order. I gave my mother in law a magnet of her son that passed away along with the song they danced to at our wedding. She was brought to tears and said she’d never seen anything... See more

Rated 5 out of 5 stars

Was kept informed of progress & delivery updates. Items arrived well packaged & better than expected. Will order more

Rated 5 out of 5 stars

Arrived when was expected with no damage. The product its self was perfect with a clear image of the photo. Great quality for good price. My girlfriend will be over the moon with her Christmas gift

Rated 5 out of 5 stars

Very nice gift idea, and the personalization came out very well. Shipping was almost on time, so I can't recommend it enough! I will buy from it again. Thanks!

Rated 4 out of 5 stars

very high quality gift and arrived when scheduled. Very happy with the photos / quality materials. The photo inserts weren’t already in place within the winder bar. It took some thought to get to the... See more

We perform checks on reviews


Company details

  1. Jewelry Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Furniture Accessories
  5. Kitchen Supply Store

Written by the company

“For Every Memorable Day.” SOUFEEL was founded in 2009, since then we have been delivering the best shopping experience for customers all over the world. Soufeel's direct-to-customer model enables Soufeel to create the most beautiful jewelry, accessories and other personalized gifts at a very competitive price. For now, Soufeel Personalized Gift has over 262K followers on Facebook, 587K followers on Instagram, 5K followers on Tiktok.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Advertisement
Rated 5 out of 5 stars

Great Customer Service!

Skye assisted me with my inquiry and she was very knowledgeable about what needed to be done. She made things very easy for me to understand and was able to solve the problem with such ease.

December 7, 2025
Unprompted review
Rated 4 out of 5 stars

Pick a bright, good quality photo. They were very nice and helped me out!

I do not recommend picking a dark photo for this, or a fuzzy one. I hope the description becomes bolder and easier to find that out before creating and recieving, but after emailing them to receive a new one- after paying for the shipping only- i am very pleased with how they handled everything and think this music playing picture magnet is an awesome gift idea! Very glad i came across them :)

December 5, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

So amazing and beautiful

So amazing and beautiful. The music is loud and very clear. I al So thankful for yall!! My partner was very happy with the cards and how it came out 🤎

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

The ordering process was smooth and…

The ordering process was smooth and everything came in packaged neatly. The product itself is beautiful! I wish the magnet was a little stronger but I am still pleased with my overall purchase.

November 20, 2025
Unprompted review
Advertisement
Rated 3 out of 5 stars

I love the creativeness and the…

I love the creativeness and the personalization. The characters look like us. But the smallest one face was already scratch half off when I got it. And the clothes I got run small.

December 4, 2025
Unprompted review
Soufeel  logo

Reply from Soufeel

We sincerely apologize for the inconvenience. We understand how frustrating this must be, and we truly appreciate your patience. Please know that we’ve already contacted you directly via email to address this. Your satisfaction is our priority, and we’re committed to making this right for you.

Rated 5 out of 5 stars

What a wonderful gift

What a wonderful gift! The quality is great and the Christmas ornament is really high quality. It’s so personable. Just ensure to leave plenty of time for it to arrive if it’s a gift as from making to delivering isn’t the quickest - but so worth it the wait!!

December 5, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Perfect

Picked a picture from our vacation with a song that we played on repeat the whole trip. Looks perfect I love it!

November 26, 2025
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look