The GLD Shop Reviews 49,507

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the product quality and the affordable prices, often highlighting the excellent value they receive. Consumers also appreciate the wide selection of jewelry available for both men and women, with many finding the perfect items for themselves or as gifts. People frequently commend the company's customer service, noting its responsiveness and helpfulness in resolving issues. Consumers highlight the easy exchange procedures, fast shipping, and the team's willingness to address concerns promptly. While there were some mixed opinions regarding order accuracy and delivery service, the customer service team generally resolves issues quickly.

Based on these reviews

Rated 4 out of 5 stars
Verified

The site itself is fine and I’ve ordered multiple things from them in the past. This is more of an issue with the website. What I can’t tolerate is the amount of times “ enter your email to get a coup... See more

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Rated 5 out of 5 stars
Verified

GLD has a great variety of nice jewelry for both men & women. I found their half off prices are a blessing especially during the holiday season! I have done business here for a few years and have neve... See more

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Rated 5 out of 5 stars
Verified

Bought this chain during Black Friday. Not too into jewelry, and wasn't looking for an investment piece (solid fine metal), but rather something nice just to wear to work and out around the city, and... See more

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Rated 5 out of 5 stars
Verified

Every time I order from GLD, the checkout process is simple and quick! I’ve received personal text messages from staff checking in on me and my order and two orders ago I even received a special d... See more

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Rated 5 out of 5 stars
Verified

Everything they sell is real I have 6 chains and the 24 inch white gold Simon’s necklace and every pendant fits perfect. There sales amazing. I just got a 22 inch Cuban diamond 22 inch necklace and th... See more

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Rated 5 out of 5 stars

This is my third time ordering from gld and my husband loves their products. My last order had the wrong items in it, but Yash from customer service handled the issue quickly without hesitation. They... See more

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Rated 5 out of 5 stars
Verified

Excellent Quality chains with very nice packaging! They even include stickers and a sealed envelope with something in it - letting my son unseal it when he opens it for Christmas - but I am guessing... See more

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Rated 5 out of 5 stars
Verified

Very fast and friendly customer service. Ordered two chains and received only one. I sent a message to their support chat and within less than an hour they were making it right! I appreciate companies... See more

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Rated 5 out of 5 stars

I have ordered from GLD multiple times over the past few years, its my sons go to site for jewelry. Orders always ship fast and we get exactly what we ordered. I have only had one issue with one missi... See more

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Rated 5 out of 5 stars

Super fast customer service. Easy to navigate website and it’s trusted so no funny stuff. GLD made me feel right at home the experience was as if I was in the actual store. I highly recommend GLD and... See more

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Rated 5 out of 5 stars
Verified

They gifts i got my wife and kids for Christmas we're amazing and from all the other reviews I read on here is what help me make my mind up and make the purchases so I wanted to make sure I put my 2 c... See more

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Rated 5 out of 5 stars
Verified

Actually, this is my third purchase. I think the jewelry you give out is absolutely stunning. I purchased the heart ring again because I love it so much. I think I need to return the other one because... See more

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Rated 5 out of 5 stars
Verified

Really nice quality NFL jewelry. My wife loves representing her team. Great Discounts, very affordable price. Makes a great Christmas gift. I’ve ordered here the past 2 holidays.

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Rated 5 out of 5 stars
Verified

A family member who’s a frequent shopper recommended me this site. I wanted an authentic silver necklace. I ordered and what I received was beyond my expectations of look and quality. I started tellin... See more

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Rated 5 out of 5 stars
Verified

Love this company, received my 2mm rope bracelet and necklace, they are more beautiful in person if that is possible. Easy ordering, great prices and fast delivery, what more could you ask. So impre... See more

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Rated 5 out of 5 stars
Verified

I had made an order and used a code to receive a free necklace. I didn’t receive the necklace with the rest of the order. I utilized the text option and the issue was quickly rectified! I am happy wit... See more

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Rated 5 out of 5 stars

Im a recurring customer with GLD and I’ve never had a terrible experience, they’ve always been helpful and the products have lasted me years. I’ve bought my partner chains, as well as her family. T... See more

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Rated 5 out of 5 stars
Verified

The customer support was beyond my expectations. When I arrived to finalize my order, I thought the shipping was way too expensive. Somebody saw my hesitation, and txted me asking if they could give m... See more

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Rated 5 out of 5 stars
Verified

Extremely good quality product. Bracelet was too small but very easy exchange procedure and fast turn around. I’ve gotten multiple pieces of jewelry and had a great experience every time. Will definit... See more

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Rated 5 out of 5 stars

Customer service has been great, I ordered during their BOGO deal. And one of the chains wasn’t sent in the package. (Can understand things get busy around holidays) reached out to the chat, connected... See more

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Rated 5 out of 5 stars
Verified

The GLD team is extremely helpful when making returns or exchanges!! They respond quickly and take care of any extra charges. I'd like to give a special thanks to Jennifer and Drew. I spoke to both of... See more

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Rated 5 out of 5 stars
Verified

Decently fast processing for coming off of a holiday. Super fast shipping. I did just receive it but it appears to be great quality. Very excited to finally have a piece. The unboxing process is great... See more

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Rated 5 out of 5 stars

Top notch , very easy website and beautiful jewelry. When I had an issue it was resolved immediately by a human. Love this company! Great job and awesome product USA made !

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Rated 5 out of 5 stars
Verified

The quality of GLD chains is amazing! They also always have great deals and discounts which makes everything super affordable which definitely drove me to become a big fan of their pieces.

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Rated 5 out of 5 stars
Verified

The website was easy to follow and they ask pertinent questions regarding my order. I like the quick ship program and the offers available for shipping. I found the selection to be perfect for what... See more

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Rated 3 out of 5 stars

So all products come looking just perfect. I purchased a vikings pendant few years back. Honestly I purchased thinking this is not fully "real" but made tough. Not in reality. All the "color" has gone... See more

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Rated 5 out of 5 stars

Love this company! Their products are top notch, and their customer service goes above and beyond for you. I have ordered 3 times now and love all the items. Shipping is fast and the packaging is beau... See more

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Rated 5 out of 5 stars
Verified

Third purchase in the past 2 weeks, every email I receive I find something that is on sale at a great price, beautiful and either gift for me or someone else for Christmas. Guess I better stop openin... See more

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Rated 5 out of 5 stars
Verified

I ordered the incorrect size, and sent them a message once I realized the mistake. The order was canceled and refunded within minutes. I was able to enter the correct order with no issues. Great custo... See more

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Rated 3 out of 5 stars
Verified

I received an email saying I received my delivery. And I dont have it . I am a loyal customer. Not happy that I am being told that this was made to my home and nothing . I received a second email i... See more

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Rated 5 out of 5 stars
Verified

Shipped and arrived SUPER fast. Impressive packaging and the chain looks amazing! Unfortunately, the chain length placement on the model for the youth was not very accurate. It showed the 12" falling... See more

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Rated 5 out of 5 stars

A few days ago I had written a negative review because GLD advertised free shipping for Black Friday, but it was not applied at check-out. The next day (or a few hours later), a customer service repre... See more

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Rated 5 out of 5 stars
Verified

This is the second chain I’ve bought from this company; the first one, my son loved. The quality is superb and there are prices and options for all budgets and styles. With the warranty guarantee, I d... See more

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Rated 5 out of 5 stars

Fantastic Customer Service! I ordered the wrong size in a bracelet for my son. I reached out via chat and was connected with Cheska. She was extremely helpful and was able to get my order changed befo... See more

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Rated 5 out of 5 stars
Verified

GLD's direct marketing is on-point! This pendant showed up in my newsfeed - and I just HAD to buy it for my 49ers Kittle-loving girlfriend! Very glad I discovered this seller! I am a lifelong Raiders... See more

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Rated 5 out of 5 stars
Verified

Theyre so helpful regarding refunds/cancelations! This is my second time shopping with them and i absolutely love everything everytime! never fails!

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Rated 5 out of 5 stars
Verified

Love it I told you guys iam coming back the sale keep coming I keep buying who don’t love good deal if we don’t jump on them we stupid this a blessing I really want it for my greenbay packer pendant

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Rated 5 out of 5 stars
Verified

Beautiful jewelry and great quality at super affordable prices!! My husband loves the items I gifted him and after showing him the website he created a wishlist and wants to buy more!!

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Rated 5 out of 5 stars
Verified

I have shopped with GLD several times and they are always quick to ship out items and resolve issues. I did receive the wrong items with my last order, but they took care of the issue quickly. I got a... See more

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Rated 5 out of 5 stars
Verified

Beautiful yellow gold necklace and bracelet! I bought them as gifts for my son, so I'm not sure how they will hold up but they seem like good quality jewelry.

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Rated 5 out of 5 stars
Verified

My absolute favorite GLD is always very responsive and timely. Their products are of good quality and I get a lot of compliments when I wear them. Jasmine was so helpful with my order today.

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Rated 5 out of 5 stars
Verified

I just made a purchase and received my items fully with full information about shipping. Tracked every step. Also the bracelet was really nice but I wanted to get bigger so exchange/ refund was smooth... See more

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Rated 5 out of 5 stars
Verified

I was able to purchase a gift of quality jewelry for my wife at a great price. This is my second time ordering from GLD. I love the quality of your jewelry and the great deals. Thanks Again!! I accide... See more

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Rated 5 out of 5 stars
Verified

“No shipping estimate date or way to check” was my first thought but the customer service is so quick and excellent they’ve made clear where and how to find things.

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Rated 5 out of 5 stars
Verified

I remember when I first saw the site before they blew up and every order I have made has been beautiful. They are my go to for jewelry. Beautiful and it’s affordable for people like me. Thank you

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Rated 5 out of 5 stars
Verified

Those discounts are unheard of for VIP status. You can't find those kinds of Savings anywhere else. Definitely recommend. 👍🏼

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Rated 3 out of 5 stars
Verified

I ordered the Koi fish pendant It wasn’t what I expected and it sure didn’t look like the photo that I thought I was ordering from The photo makes the pendant look like it has a blue iridescent l... See more

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Rated 5 out of 5 stars
Verified

The site is user friendly. Easy to order and coupon codes are easy to apply. Looking forward in receiving the order to see the craftsmanship of your products.

Company replied

Rated 5 out of 5 stars
Verified

Easy to find what I was looking for on site and easy payment plans available great discount on items I want fast and easy check out

Company replied

Rated 5 out of 5 stars
Verified

Both pieces I ordered met my expectations, I do have to exchange 1 of the pieces after realizing the chain is too similar to a piece my husband already has.

Company replied

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Company details

  1. #27 of 45 best companies in Jeweler
  2. #47 of 109 best companies in Fashion Accessories Store
  3. #26 of 44 best companies in Jewelry Designer
  4. #62 of 133 best companies in Jewelry Store
  5. #28 of 75 best companies in Men's Clothing Store
  6. #54 of 118 best companies in Online Marketplace

About The GLD Shop

Written by the company

Built From The Ground Up!

The GLD Shop is a Miami-based, International Lifestyle Jewelry Brand, specializing in both Classic, Fully Iced and Customized Chains, Pendants, Bracelets, Watches, and other accessories for both Men and Women. We stand behind our quality and offer a lifetime warranty on all our jewelry products.

Founded in the streets of Pittsburgh in 2015, our Vision has always been to Inspire others to Innovate, Work Hard and Give Back. Today, the brand is popularized by collaborations with the world’s top athletes, entertainers, and music artists, as well as licensing partnerships with the NBA, NFL, MLB NCAA.

We hope that you are or will become part of the GLD Gang by repping the brand. But, no matter, join us in always being the best you can be, enjoying life, and inspiring others to do the same


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

50K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Great service!

My item was lost in shipping and GLD fully replaced the item with express shipping! No one gives better service than this company and the quality is God tier!

December 8, 2025
Rated 1 out of 5 stars

Quality on Cuban bracelet is bad

The clasp on their Cuban bracelet is horrible. I tried reaching out to the company about getting it fixed never heard back and of course eventually lost the whole bracelet because the clasps would not hold while wearing the item. Never till this day heard back from GLD.

December 1, 2025
Unprompted review
Rated 4 out of 5 stars
Verified

I love the jewelry I just wish it…

I love the jewelry I just wish it didn’t fade after wearing every day. I’ve ordered at least 3 chains from them and all of them have faded. I’m giving it one last chance to see if the 4mm silver chain holds up against fading 🙏🏼

July 12, 2025
Rated 5 out of 5 stars
Verified

Amazing quality.

Amazing quality. Don’t forget to take it off when home Or in shower. Ive sensitive skin and my neck started itching having it on 3-4 consecutive days. Great quality for sure

October 19, 2025
Rated 5 out of 5 stars
Verified

Goated Company

Great support, great items, overall great experience. Offers a lot of discounts and very negotiable. Love that. Hopefully I can get some store credit here soon.

December 8, 2025
Rated 5 out of 5 stars
Verified

Price and quality is on point

I’ve brought lots of products from GLD. I always know it’s quality. I have sensitive skin with cheap jewelry this is one of the few brands I trust in to wear regularly! Shower with sweat in my last pair of earrings lasted over 3 years. Only reason I’m buying another pair is because I lost one.

December 8, 2025
The GLD Shop logo

Reply from The GLD Shop

We're happy to hear that our products meet your standards and that you trust us for your sensitive skin. It's great to know your earrings lasted so long! We appreciate your continued support.

Rated 5 out of 5 stars
Verified

Good quality merchandise

December 5, 2025
The GLD Shop logo

Reply from The GLD Shop

Thank you for the warm and thoughtful review! Knowing you had a positive experience truly means a lot. Your support inspires us. We appreciate you deeply.

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