Ulta Beauty Reviews 1,990

I am going to be specific in my review, only because it’s happened more than once and I’ve been told that other customers have complained as well in the recent weeks. This is The Promenade location in... See more

They ask you to become a member for all these great reward but offer little to no customer service. I order online shampoo/condition and when I tried to exchange the unopen/unused product I was denied... See more

Place the order and paid, didn't get any email with confirmation but money was took from my bank card, reach with customer servise but they said they can not give my back my money because I don't have... See more

Worst customer service ever. Being in the retail women’s fashion industry for over 20 years in upper mgmt. I KNOW there are ways to help a customer ‘outside’ of regular rules. I had an online order I... See more

I want to warn everyone about the Ulta Beauty Credit Card and their terrible billing system. This is one of the most frustrating and dishonest experiences I’ve ever had with any company. Ulta enc... See more

³Package never received. Just realozed I have trow 25 bucks. They offer me 10/20% back. I mean if u want to trow your money away, u r on the right place damn it. Did not check the review before unf... See more

Wish I could give it zero stars. I ordered my daughter a perfume that never arrived. I had countless call and emails with no resolution. They are thieves and I would not recommend. I’m going to review... See more

I had a very bad experience shopping at Ulta.com. My order was never delivered, and Ulta already charged my bank account. I contacted customer service multiple times, but every representative I spo... See more

SCAM, I made an order and never received. The tracking number shows not found. After many emails (more than a month), they sent a tracking website (IP number)! which shows my order is another provin... See more

I made a purchase in-store using my Ulta credit card, which the associate looked up since I didn’t have the physical card. Before paying, I asked about the return policy and was told I could retur... See more

Received an invalid coupon code via email from them. The store was unable to help & suggested I call customer service. Customer service was less than helpful & kept me on hold & asked for screen shots... See more

Ulta beauty salon- got my hair highlighted with a root blend and my hair is naturally light brownish blonde- asked for natural thin highlights that blended well with my roots yet it came out extremely... See more

Ordered on line received nothing after 16 days. The courier said delivered on day 14 but updated the delivery on the 16th day delivered? Was super excited to receive my order but it didn't arrive. Not... See more

You will not catch me ordering from Ulta ever again in my life. There’s some theft going on with their return warehouse. They had the audacity to claim they didn’t receive some items when I returned m... See more

My account was hacked into due to an Ulta data security breach, along with thousands of others, my info changed, points were stolen, and attempted payment method. Took Ulta weeks to resolve issue and... See more

Didn't want to give 1 star! Placed an order December 7th; called yesterday to cancel, was told you can only cancel up to 1 hour after placing. Now I get an email stating we are delayed in processing... See more

Literal worst customer service ever. They are so rude and unhelpful. Literally buy your make up anywhere else.

Awful customer service. Box arrived broken with multiple cosmetics missing. Ulta said they would replace the missing items but in their correspondence, they left off the higher priced item. I point... See more

The customer service employed by this company is horrendous. Spent 25 minutes on a "chat" for an item that wasn't in the box when they claimed it was and then another 15 minutes on the phone all witho... See more

Your credit card is absolutely ridiculous. "Only have a certain amount of times to have stores look up your credit card to use, you'll have to use the physical card". There most ridiculous rule I've e... See more

You guys need to stop asking for people to sign up for so much stuff at checkout. I don’t like coming to ulta for the fact I know they’re going to talk about rewards or signing up for a card or someth... See more

You will spend more money disputing their inability to function as a business than you will save using this app. I have spent a week talking to, or should I say attempting to talk to their customer s... See more

Attempted to place one order multiple times and would be told there was an issue placing the order, but not an issue charging up all my cards, taking my points, and gift card balance. Told I have to w... See more

Delivery issues. I placed an order online that I needed by a certain day. When I placed the order the website said it would be delivered the day before I need it. I just received the shipping notif... See more

I usually buy from Ulta’s brick and mortar locations but I recently had to place an order online. I updated my home address before order because I hadn’t used the app in a long time. My order was spli... See more

If I could give Ulta no stars I would. I am EXTREMLY disappointed in this Company and its integrity. I have spent lots of money with Ulta, recently I purchased what I thought was a perfume (as told... See more

I didn't receive my order. My daughter is very sad and I'm angry. I spent money and didn't get anything, and so on 2 times. 🤮😡

The ulta scam store in the USA that because when someone try it to pay their bills that you have to pay $9 fee or you have to give them your bank account or routing number what a scam company 💩

I will never shop here again! customer service is awful. I visited this place two days in a row. both times I wasn't offered any assistance nor greeted. Today was there and the same thing. The differe... See more

Someone tried to hack my account a few months ago. I reported it & changed my password. Ever since then, im unable to make an online purchase. Its been about a month and a half. I've made countles... See more

I have been a loyal Ulta customer for years and have spent thousands of dollars shopping online with them. Recently, I tried to return two items I purchased on Ulta.com that were unused, unopened,... See more

Am I the only one not able to sign into my Ulta account? This is constant issue. The amount of times I've had to "reset" my password because I'm "locked out" after multiple attempts (which would be on... See more

Have always been team Sephora. I never liked the aesthetics or merchandise mix at Ulta. Today I was on the hunt for a new product in the drugstore category and only found it on Ulta.com so purchased... See more

Had an issue with an online order years ago and now I’m blocked from shopping online. Tried to have them resolve the issue and they emailed me back saying they will not unlock my account and that the... See more

I went to the store on Fort Apache & Tropicana..Las Vegas..the sales associates don't ask if you need assistance...they stand around and talk with one another..very dry attitudes..the store is near my... See more

I’m tired of seeing “FAKE” reviews! They allow tons of them. When I try to leave a legitimate and honest negative reviews, they will not post but a few of them. Here’s an example of over 100 fake re... See more

Ive never ordered from Ulta because i cant get far enough through their website to even try. The function that allows you to try on make up you can’t access the colors because the pop-up window lettin... See more

I'm going to give my humble opinion second time I try to go to this store the door was open and he came in I remember that I must make a call and I go back outside the employee sees me and closes the... See more

Today September 6 2025 I went to the ulta at 41st and yale. I didn't realize I had left my card at home honestly and unintentionally incident, I found everything i wanted knowing I had... See more

I ended up with Bozo the clown orange hair color! The hair dresser blamed the Redken dye product that the salon uses. I believe it was the hair dresser's lack of knowledge. Whatever the case, I ende... See more

If I could give 0 stars I would. Attempted to make a purchase in the app. Couldn’t get the order to go through called and was told it was on their end I had to wait 24 hours to try again. The n... See more

Completely clueless. No idea what is going on from the Philippines.

If I could give this company zero stars, I absolutely would. Ulta Beauty has shown me that they care more about taking your money than helping you when something goes wrong. On September 25, 2025, I p... See more

The live representatives especially on the chat are no help at all, honestly seems like none of them actually know what they are talking about and just spit back automated messages.

Don't order from this place if you expect to get what you ordered! I ordered something 10/01 and to date have not received it!!! Customer service is clueless and not helpful at all!!! Dont waste your... See more

I purchased online and was promised a special gift as part of a promotion if you spent a lot. What they sent was a few small, useless items that would have been disappointing as freebies. When I inqu... See more

DO NOT ORDER ONLINE FROM THEM They use a sketchy delivery service. The shipment was marked delivered, was home al day keeping tabs on it but nothing was delivered to me. Either the delivery person s... See more

they don't list full ingredients good customer service, but for the acne prone / sensitive skin crowd: they don't list full ingredients on their site. whenever i check other websites, the ulta "ful... See more

WORST CUSTOMER SERVICE EVER – Ongoing issues with no resolution. I’ve called, I’ve messages, I filed with the better business bureau and still no response/resolve. Don’t bother emailing guestservices@... See more

I see why the reviews here are so negative. I received an email from Ulta telling me I got a free birthday gift today Nov. 1. My birthday is next month but the chat bot said to add the gift and it wo... See more