Ultimate Mats Reviews 419

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the products, highlighting their durability and aesthetic appeal. Consumers appreciate the ease of the ordering process and the accuracy with which their specifications are met, especially for customized items. The consensus is strong regarding the excellence of the products. People are particularly pleased with the delivery service, noting the speed and efficiency of shipping. A significant number of reviewers commend the customer service team for their friendliness, helpfulness, and proactive communication. The positive experiences described suggest a high level of satisfaction across various aspects of the business.

Based on these reviews

Rated 5 out of 5 stars
Verified

The ultimate mats company is amazing to work with. Quality product, quality customer service. The person I dealt with, David, went above and beyond. He gave me guarantees that most wouldn’t. He assist... See more

Company replied

Rated 5 out of 5 stars
Verified

BEST customer service! The water hog mats were as described and do a great job of catching outdoor junk my two rescue dogs love to bring in. I will absolutely order from Ultimate Mats again!

Rated 5 out of 5 stars
Verified

Our experience with Ultimate Mats was excellent. The product turned out perfectly, and Diane went above and beyond to make sure we got exactly what we needed. Her suggestions were spot on, and the who... See more

Company replied

Rated 5 out of 5 stars
Verified

The order was process was very simple and communication was amazing. The mats arrived in a timely manner and they are exactly as we expected.

Company replied

Rated 4 out of 5 stars

A good assortment of reasonably priced mats. The rug was delivered on schedule, and the ordering process was easy. For the price, the quality is respectable, and the colours roughly matched the pictur... See more

Rated 5 out of 5 stars
Verified

When looking for new entry rugs, I came across the Super Berber carpet rugs. I liked that it is for high traffic areas, indoor/outdoor and didn't have the high ridges like our old rugs; that were pro... See more

Company replied

Rated 5 out of 5 stars
Verified

When we first started inquiring about mats for our offices we had no idea of what an overwhelming task that was going to be. All the different pile heights, styles, colors, sizes etc. Ultimate Mats... See more

Company replied

Rated 5 out of 5 stars

IMPRESSIVE!! Our company had just moved to a new location and I was doing a Google search for “custom office rugs with logos”, trying to find the perfect rug for our new space. After completing their... See more

Company replied

Rated 5 out of 5 stars
Verified

Our experience was smooth and seamless. Diane helped us select the right rug for what we needed and we were able to get very close to our color match. This is our second time working with Ultimate Mat... See more

Company replied

Rated 5 out of 5 stars
Verified

The whole process was excellent - from quote, to artwork, samples, customer service and delivery. I've ordered from Ultimate Mats twice and both times received great communication and service. Our p... See more

Company replied

Rated 5 out of 5 stars

An excellent product backed by exceptional customer service! The floor mat is high-quality, durable, and was the perfect missing piece for our office. A special thanks to David for his outstanding ass... See more

Company replied

Rated 5 out of 5 stars
Verified

I have 3 very active dogs and was tired of buying small inexpensive mats. I wanted something commercial grade. David was terrific. I spoke to him several times before purchase as I had a concern... See more

Company replied

Rated 5 out of 5 stars
Verified

If you are in the market for a customized area rug, you have come to the right place. Ultimate Mats did an impeccable job customizing the mat/rug we had made for the fraternity. Further, whenever I ha... See more

Company replied

Rated 5 out of 5 stars
Verified

They deliver a great product-well made. They communicate with you to keep you up to date on the status of your order.

Company replied

Rated 5 out of 5 stars
Verified

I've ordered a few mats for my wedding venue over the past few years . Each mat is exactly how I wanted them to be with my logo . The quality of mat is superb and holds up for many years. The color... See more

Company replied

Rated 5 out of 5 stars
Verified

We are thrilled with our custom rug! We had our logo designed on the rug. The quality is excellent, and the production/shipping was about three days. Incredible! Highly recommend.

Company replied

Rated 5 out of 5 stars
Verified

I was able to order a Waterhog mat in the exact size that I needed. Sandra was great and proactively reached out to let me know timelines, having a real person to communicate to is rare so i really ap... See more

Company replied

Rated 5 out of 5 stars
Verified

Quality product that was easy to order and shipped quickly. This is the second mat I have ordered for my home. These mats are nice looking, hold up well, and appear to be constructed very much like ma... See more

Company replied

Rated 5 out of 5 stars
Verified

The mats arrived when I was told they would, and were well packed and arrived in perfect condition. The only complaint is the that while it's clear the dimensions are going to be a bit off from what... See more

Company replied

Rated 5 out of 5 stars
Verified

The WaterHog mats look great and do a great job keeping the students from slipping when coming in from outside in the snow and rain. They do an excellent job at absorbing the water and keeping wet fee... See more

Company replied

Rated 5 out of 5 stars
Verified

Ultimate Mats was easy to work with, provided proofs along every step of the way, and confirmed satisfaction and delivery. We highly recommend Ultimate Mats for all your rug/mat needs.

Company replied

Rated 5 out of 5 stars
Verified

From the moment I inquired, they were attentive and kind, giving me multiple proofs and when I asked for a suggestion it was no problem. It was a lovely experience and I got a beautiful mat with my Ar... See more

Company replied

Rated 5 out of 5 stars
Verified

Highly Recommend! I am very happy with our mat purchase and even happier with the customer service. I bought mats for my packing room in my chicken barn and will be placing another order for the othe... See more

Company replied

Rated 5 out of 5 stars
Verified

The entire experience was good from asking initial questions to placing the order. We received the carpet in a reasonable time and in good condition and the quality is exceptional. We are planning to... See more

Company replied

Rated 5 out of 5 stars
Verified

We ordered the WaterHog Fashion Diamond mats. They are great: no sliding, no curling edges and no creasing. We will buy from Ultimate Mats again in the future for our business needs.

Company replied

Rated 5 out of 5 stars
Verified

I am very pleased with the help, service, communication, and kindness I received from Ultimate Mats. The rugs are beautiful and wonderful quality. Ordering was easy, and my package arrived safe and so... See more

Company replied

Rated 5 out of 5 stars
Verified

Website is easy to use, item ordered arrived quickly and customer service followed up with an email to make sure the order was as expected. Mat is terrific!

Company replied

Rated 5 out of 5 stars

I started with one Micrloxx mat to see it it cut down on dust and small rocks getting into our house. I’m happy to write that I was very satisfied and ordered two more for entry ways. The rug is thin... See more

Company replied

Rated 5 out of 5 stars
Verified

The mat is really nice and fits our area perfectly. The personal interaction I received confirming the order, tracking, and delivery was very unique. Edit: yes, unique is very positive!!

Company replied

Rated 5 out of 5 stars
Verified

We love the quality of the mat we received. We ordered the Super Berber, and we're very impressed with how well made it is and how well it looks. The logo is crisp and beautiful. We were able to trac... See more

Company replied

Rated 5 out of 5 stars
Verified

We've used Ultimate Mats twice now and have been completely satisfied both times! Diane has been especially helpful throughout the process. If you're looking for high-quality customized mats, definite... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to order, product as described. Delivered in a timely manner and I love it. Needed a better solution to deal with winter mess. Thank you Ultimate Mats!

Company replied

Rated 5 out of 5 stars
Verified

Ultimate mats sent me all the samples I needed in order to select the perfect mat for outside my front door. I have these mats in my home already, so I know how good they are.

Company replied

Rated 5 out of 5 stars
Verified

This process was simple. I sent measurements on the size of mats I wants, sent the logos, the colors I wanted to use. In a short turnaround, I got the renderings. We approved and soon enough we had ou... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent products, excellent service, lightning fast shipping, very friendly and helpful folks there! They are all about helping the customer at Ultimate Mats, so buy here with confidence!

Company replied

Rated 5 out of 5 stars
Verified

The customer service alone is 5 stars. They kept me updated with my order from the beginning until it was delivered safely to me. The mat itself is also great. I hope it lasts for years to come. T... See more

Company replied

Rated 5 out of 5 stars
Verified

Great customer service. Answered all my questions and sent samples as needed quickly. Highly recommend this company.

Company replied

Rated 5 out of 5 stars
Verified

Ordering process was easy. Sandra handled the questions I had and even made sure she got back to me with shipping weights. Your customer service is dialed in!

Company replied

Rated 5 out of 5 stars
Verified

This is a high quality mat and we have always been satisfied with the quality. It did not take very long to receive them from the time I ordered them.

Company replied

Rated 5 out of 5 stars
Verified

Amazing customer service & product! Worked so well with us on getting exactly what we wanted.

Company replied

Rated 5 out of 5 stars
Verified

These mats are fabulous. I've ordered many times and can always find the perfect size for my space. And just the color I want~

Company replied

Rated 5 out of 5 stars
Verified

Friendly, fast service and great product! The rep that helped was very friendly and communicative. The mats I ordered were made, shipped and delivered within the same week and they look great! The... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent product and customer service. Will purchase again! Highly recommend these mats!

Company replied

Rated 5 out of 5 stars
Verified

Super easy to reorder, quick and efficient service. Great quality product

Company replied

Rated 5 out of 5 stars
Verified

Always finds the right solution and follows up with great delivery.

Company replied

Rated 5 out of 5 stars

My experience with Ultimate Mats was great from ordering to delivery. The mats fit perfectly, feel high quality, and instantly made my car look cleaner. Definitely worth the price for the quality you... See more

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Company details

  1. #5 of 32 best companies in Interior Designer
  2. #17 of 162 best companies in Furniture Store

Information provided by various external sources

Ultimate Mats is a company that is just that: a proud company that carries only the ultimate matting options for any facility, business, or application. We take great pride in our outstanding collection of anti-fatigue mats, entry mats, and logo mats. A very common mistake when it comes to mats is the misuse of a mat for the area it is being used for. For this reason, Ultimate Mats enjoys having the opportunity to educate and guide you while you make your selection for your specific needs and desires for your business. Usually, the premium brands and quality comes with a hefty price, which is where Ultimate Mats stands out from the rest; we have the lowest prices for the best mats around! Our representatives are available and eager to assist you in making the right selection for you and your business.

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

419 reviews

5-star
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1-star


Rated 5 out of 5 stars
Verified

Your communications with us and the…

Your communications with us and the look of this rug! I love it!

December 4, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you so much for the great review! I’m glad our communication made things easy—and even happier to hear you love how the Classic Solutions Entrance Mat looks. If you ever need care tips or help with another space, We got you. Enjoy! Thanks again for ordering with Ultimate Mats!

Rated 5 out of 5 stars
Verified

High recommend for Water Hog mats

The order was process was very simple and communication was amazing. The mats arrived in a timely manner and they are exactly as we expected.

December 4, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you so much for the great review and the high recommendation! We thrilled to hear the ordering process felt easy, communication hit the mark, and your WaterHog mats arrived on time and exactly as expected. Thanks again for choosing Ultimate Mats!

Rated 5 out of 5 stars
Verified

BEST customer service

BEST customer service! The water hog mats were as described and do a great job of catching outdoor junk my two rescue dogs love to bring in. I will absolutely order from Ultimate Mats again!

December 4, 2025
Rated 5 out of 5 stars

My experience with Ultimate Mats was…

My experience with Ultimate Mats was great from ordering to delivery. The mats fit perfectly, feel high quality, and instantly made my car look cleaner. Definitely worth the price for the quality you get.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Quality products & service

The ultimate mats company is amazing to work with. Quality product, quality customer service. The person I dealt with, David, went above and beyond. He gave me guarantees that most wouldn’t. He assisted me in finding the right mat and it looks great! We had one problem with the mat sliding because of the type carpet it was on. We desired to keep the mat and not return it so he helped me find a solution to fix the sliding mat. That is exceptional customer service.

November 17, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the wonderful review! I’m thrilled to hear your Super Berber Entry Mats looks great and that we found a solid fix for the sliding on your carpet. We believe in standing behind our products and making sure you’re taken care of from start to finish, so I’m glad the extra guarantees and guidance were helpful.

If anything else comes up or you need help with another space, I’m here for you. Thanks again for choosing Ultimate Mats!

Rated 4 out of 5 stars

Good priced mats

A good assortment of reasonably priced mats. The rug was delivered on schedule, and the ordering process was easy. For the price, the quality is respectable, and the colours roughly matched the pictures.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Well-made product

They deliver a great product-well made. They communicate with you to keep you up to date on the status of your order.

November 25, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Absolutely thrilled to hear this—thank you! We’re glad the Super Berber Entry Mat 4ft x 8ft met your expectations and that our updates were helpful along the way. If there’s anything else you need or if we can support you in the future, we’re here to help. Enjoy, and thanks again for choosing Ultimate Mats!

Rated 5 out of 5 stars
Verified

These mats are fabulous

These mats are fabulous. I've ordered many times and can always find the perfect size for my space. And just the color I want~

November 17, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the glowing feedback—and for being a repeat customer! We work hard to pair durable, well-made mats with service that makes ordering easy. It’s great to hear you’re consistently finding the right size and just-right colors. We’ll keep expanding options and staying responsive so you can count on both quality and care every time. If you ever want sizing tips or color guidance, we’re happy to help!

Rated 5 out of 5 stars
Verified

Excellent product and customer service

Excellent product and customer service. Will purchase again! Highly recommend these mats!

November 16, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the wonderful review! We put as much care into the quality of our mats as we do into the service that supports them. Hearing that both stood out—and that you’d purchase again and recommend us—means everything.

Rated 5 out of 5 stars
Verified

They were very proactive in updating us…

They were very proactive in updating us on our order.

November 17, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the great feedback! We believe outstanding service starts with clear, proactive communication—your order should never be a mystery. I’m glad our updates helped, and we’ll keep holding ourselves to that standard. If there’s anything else you need, we’re here to help.

Rated 5 out of 5 stars
Verified

Great mats and great service!

Our experience with Ultimate Mats was excellent. The product turned out perfectly, and Diane went above and beyond to make sure we got exactly what we needed. Her suggestions were spot on, and the whole process was smooth from start to finish.

October 31, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you so much for the wonderful review! We’re thrilled to hear the WaterHog Inlay Logo Mat turned out perfectly and that Diane took great care of you—she’ll be over the moon to hear this. We appreciate you trusting Ultimate Mats and look forward to working with you again.

Rated 5 out of 5 stars

An excellent product backed by…

An excellent product backed by exceptional customer service! The floor mat is high-quality, durable, and was the perfect missing piece for our office. A special thanks to David for his outstanding assistance; he went above and beyond to ensure a smooth experience. I highly recommend this company!

September 14, 2025
Unprompted review
Ultimate Mats logo

Reply from Ultimate Mats

Thank you so much for the wonderful review! We’re thrilled to hear that the mat is a perfect fit for your office and that its quality and durability are meeting your expectations. I truly appreciate the shout-out—it was my pleasure to help make everything smooth from start to finish. If you ever need anything else (sizing, care tips, or additional mats), I’m just a message away. Thanks again for the recommendation!

Rated 5 out of 5 stars
Verified

Repeat order

Super easy to reorder, quick and efficient service. Great quality product

October 24, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the fantastic feedback! We’re thrilled to hear reordering was super easy and that our service was quick and efficient. Enjoy the WaterHog Impressions HD Logo Mats, and don’t hesitate to reach out if we can help with anything else—can’t wait to serve you again!

Rated 5 out of 5 stars
Verified

The entire experience was good from…

The entire experience was good from asking initial questions to placing the order. We received the carpet in a reasonable time and in good condition and the quality is exceptional. We are planning to buy more that we see how good the quality is.

October 21, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for your great review! We're so pleased to hear that everything—from your first questions to receiving your carpet—went smoothly. It’s great to know the quality of the Super Berber Custom Logo Entrance Mat exceeded your expectations and that your order arrived in perfect condition. We really appreciate your support and can’t wait to help you with your next purchase!

Rated 5 out of 5 stars
Verified

Great Quality, Fast Shipping!

We are thrilled with our custom rug! We had our logo designed on the rug. The quality is excellent, and the production/shipping was about three days. Incredible! Highly recommend.

October 17, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you so much for the fantastic review! We’re thrilled your custom logo rug turned out exactly as you hoped—and arrived so quickly. Our team works hard to deliver top quality with fast turnaround, so hearing it reached you in about three days is incredible feedback. Thanks again for recommending us—we’re here anytime you need another mat or care tips

Rated 5 out of 5 stars
Verified

My custom carpets look Awesome

My custom carpets look Awesome! Perfect! High quality!

October 10, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you so much for the great review! We’re thrilled your Color Impressions HD Custom Shape Logo Mat turned out perfect and that the quality shines through. If you ever need anything else—or want matching pieces—we’re here to help!

Rated 5 out of 5 stars
Verified

Quality Product at a Great Price!

When looking for new entry rugs, I came across the Super Berber carpet rugs. I liked that it is for high traffic areas, indoor/outdoor and didn't have the high ridges like our old rugs; that were problematic when vacuuming. When comparing the price to what I found on another site, Ultimate Mats had the best price. They are custom cut for each order so I understood why the shipping may take a few weeks. The website is user friendly making it very easy to place my order. Thank you for making our lobby look fantastic.

October 2, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thanks so much for the awesome review! We’re really glad you’re loving your Super Berber rugs and that they’re working perfectly for your lobby. It’s great to hear our site was easy to use and that you found the best price with us. We appreciate your patience while your custom mats were made — totally worth the wait! Thanks again for choosing Ultimate Mats!

Rated 5 out of 5 stars
Verified

Artemis Resort loves Ultimate Mats

From the moment I inquired, they were attentive and kind, giving me multiple proofs and when I asked for a suggestion it was no problem. It was a lovely experience and I got a beautiful mat with my Artemis Logo!

September 26, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Wow—thank you for sharing this! We’re thrilled the process felt easy and friendly, from the multiple proofs to design suggestions. It was a joy bringing your Artemis logo to life, and we’re so happy you love the finished WaterHog Impressions HD Logo mat. If you ever want to tweak the design, order another, or need care tips, we’ve got you. We love that you snap a pic of the mat in its new home and shared it with us!

Rated 5 out of 5 stars
Verified

This is a high quality mat

This is a high quality mat and we have always been satisfied with the quality. It did not take very long to receive them from the time I ordered them.

October 3, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the awesome review! We’re so happy the WaterHog Eco Premier Fashion mats have been consistently great and that they arrived quickly. If you ever need anything—or when you’re ready for the next order—we’re here to help.

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