Urban Outfitters Reviews 26,738

Good quality item, exactly as seen online. Free delivery 👍🏻 Arrived when expected. Only issue (therefore not 5 stars) was that the printed address label had incredibly small/unusual font which meant... See more

The checkout was speedy and not complicated. My order was delivered quickly by my chosen method. I'm taking off one star because yet again my box was banged up badly and the book sustained minor damag... See more

Ordering was really simple I didn’t realise the order was split into two deliveries with separate couriers. So I was surprised when one had not arrived and then the tracking did not work and I was tr... See more

Gave thee stars as was unaware you did not have product in stock,had to wait on stock to arrive,then your delivery company left messagethat we were not in, we were waiting at window with my granddaugh... See more

Very helpful in Cambridge store when looking for certain bag, checked online stocks for me. Easy to order on website & fast delivery. Bag good quality & just as described. The bag is shown with acc... See more

The workers are very rude and have no respect for customers. They have no organization when you want to pock up your Click & Collect Order. I made a very Bad experience and won‘t Shop Nest Future agai... See more

the changing rooms were really nice, spacious and although the queue seemed long it moved very quickly. another thing that I really appreciated was that the staff were really nice and chatty. They hav... See more

I did not get a notification that my item was ready to be picked up from the drop off point. From all other couriers you do luckily I went into track it. This is a Christmas present so would have been... See more

My account was blocked because a pakage was not returned by post. I did return the package 2023 but I never got the verify e-mail and never got informed other ways about it. I always take the proof... See more

They were super quick in handling the order and shipment. The items are received were also just as seen in the website, so happy with my shopping. I'll totally be visiting Urban Outfitters website for... See more

Had trouble with order, refund pending days and has since 23rd November. I ordered again and order arrived so I’m £40 out of pocket. I bought goods for granddaughter. Very slow on refund and I’m inves... See more

I ordered some gift vouchers for mygranddaughters Christmas present. The transaction was very easy and the vouchers arrived in good time. If ordering c.othing is as easy I would definitely recommend t... See more

Here we go again. Finally I received my top from Urban outfitters for my granddaughter after enough tries. Customer service is not very good. I have had a £40 they owe me pending in my account since 2... See more

(English is my second language) At the Liverpool one location I had a very nice conversation with a red head guy who was scanning my items at the register. He was very patient when I didn’t comepletel... See more

I found the stores pretty messy, saying that it's not the staffs fault. Mainly customers. Last Xmas bought a dress at £85 and then a week later it was down to £14!!!! Absolutely gutted. Hoping my re... See more

I really like that it is just like the photos and the quality seems great. Urban Outfitters just does it right, the prices might be a bit higher but in my opinion it is absolutely worth it.

If you order online from Ireland, beware, you will have to pay to do a return. You might be able to return in store, I couldn't tell you though as no-one answers the phone when you try calling the sto... See more

I went during the Black Friday sale and saw 20% off everything then to see it’s on selected goods when advertising said otherwise. Beside from the very small font saying selected items some Advertisi... See more

My package hasn’t arrived and it’s already over 10 days. I also haven’t heard any update on when I finally get my package. I’d appreciate it if I got any updates cuz it’s taking way too long.

The item was sent way too late, I had to wait for more than a week before recieving an e-mail that the item was sent, currently still waiting until I recieve it.

An assistant helped me find what I was looking for, unfortunately didn't have size,she directed me to the check out where another kind assistant found it on line and had it delivered to my home addres... See more

Seamless purchase, quick delivery. Can’t comment on items as they are Christmas presents for my daughters but I know they’re excited to get their hands on them!

I had to return my parcel that was in such poor condition, it was a mat and it arrived completely shabby and ruined. Besides the delivery went really bad, as the deliverer was disrespectful and non pr... See more

This was my first time visiting the store one employee was really helpful when asking for advice on which pair of jeans however someone downstairs and the ones at the fitting room were very blunt and... See more

Everything is actually perfect. But the zip on the hoodie I bought came broke. When I took it out of the packaging and held out the hoodie the zipper fell off without being provoked or touched.

Good selection of products, styles, colours. Easy ordering, good delivery time and packaging Although could do with less plastic item wraps. Thanks :)

Daughter loves it! Easy ordering, fast delivery and the bag is everything my daughter wanted! Would definitely order from them again.

Although during customer service I got ghosted 3 times by different workers, my goat Patrick helped me & wished me a lovely night. Thank you Patrick. <3

Great service good prices and efficient both on line and in store. Would use again and would recommend Suggest that they do not use Evri as carriers at present not reliable.

My daughter is a dancer and only buys from urban outfitters. The clothes are comfortable and amazing quality. I bought the joggers and coat for Christmas for her, im sure she will be happy with them.

I'm not sure if it was my mistake, but the T-shirt I ordered was not the colour I was expecting. All colours are now sold out, so I can't ask for an exchange.

Product and delivery Very good quality of product - great colours and very long-lasting. Delivery was quick and easy to track. Will 100% be ordering in another colour soon.

This is my first order and I was really with the postage of my item. I ordered an Owala bottle and the bottle arrived in a plastic post back-no other wrapping or protection. The bottle had a small de... See more

Ordered 2 pairs of jeans for my granddaughter. Paid extra for 1-2 days delivery! 1 pair arrived just and the other a week later!

I should have got free delivery but no matter how much I added to my cart, the delivery fee wouldn't come off.

The branded clothes are good but some of Urban's mens selection are not it, for example the jumpers but great service otherwise

I absolutely love the brand and the clothes! However, i ordered a jogging two weeks ago and it said that it would arrive around 5-7 days after but i’m still waiting.

The price tag said 599 SEK, but when I paid it cost 695 SEK for my item. I went back and asked about this but the reply was that the tag was incorrect and that 695 was the real price. Usually the cust... See more

Lovely cardigan. Well made but inexpensive. Delivered quickly. Very happy with my purchase.

Good clear Web site. Smooth transaction. Nice product received promptly. Can recommend.

Nice employee very helpful I loved the atmosphere in the shop would go there again %100

The shop assistant was extremely helpful and spent some time bringing other sizes through from storage.

Still awaiting package (top) since 30th November order, continuously check tracking and keep saying intransit?????, no indication of timeline?

Neice loves Urban Outfitters so gift cards are handy, she can pick her own clothes, her style. Easy as she lives far away.

Maybe don’t show your gift cards in little bags when is reality they come in a bit of cardboard!

The young girl that advised me to what I should buy my granddaughter for Christmas was exceptional helpful

The parcel had been opened with a knife or scissors and then left in the rain on the doorstep

I ordered a product, but it turned out to be too small, so I returned it. The return process has been very difficult. I received confirmation that they had received the package, but I didn’t get my re... See more

Hard to speak to someone when a problem occurs. If a problem occurs with delivery surely if you have someone mobile number you could call so the delivery can take place

I used "buy and collect" because I enjoy interacting with people and seeing the goods in person. The sales staff are very friendly, which is what matters most in the trade. The hoodie ordered was a... See more