Vaya Adventures Reviews 400

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's meticulous planning and seamless execution of trips. People appreciate the personalized itineraries tailored to their specific interests and needs, ensuring memorable and enriching travel experiences. The attentiveness and responsiveness of the staff, both during the planning phase and throughout the journey, are frequently highlighted. Consumers consistently mention the high quality of accommodations, knowledgeable and friendly guides, and smooth transitions between locations. The company's ability to handle logistics and provide exceptional service, even in remote or challenging destinations, is a recurring theme. Many reviewers express their intention to use the company again for future adventures, citing their reliability and commitment to creating unforgettable travel experiences.

Based on these reviews

Rated 5 out of 5 stars
Verified

Gretchen arranged a custom itinerary that allowed us to learn some history, be out in amazing nature, and talk with the locals. She gave us a contact person in Croatia who could help us any time (th... See more

Rated 5 out of 5 stars
Verified

Our trip to Spain was amazing! We stayed at 6 hotels in 5 different cities, with easy transitions between each. The trip was well planned by Vaya, and gave us the opportunity to be deeply immersed in... See more

Rated 5 out of 5 stars
Verified

EVERY detail of our journey was perfectly arranged. EVERY teammember we dealt with on the tour was helpful, watchful, attentive and very pleasant. ( we actually have maintained contact with some... See more

Rated 5 out of 5 stars

We recently had a bucket list adventure in Tanzania and Kenya, superbly planned and organized by Vaya. It was an amazing trip and I can’t thank the staff enough for ensuring safety, fun, adventure, ea... See more

Rated 5 out of 5 stars

Marci did a fantastic job arranging our trip to Peru and Chile. We wanted to visit the floating islands of Uros on Lake Titicaca and Easter Island. She listened to our ideas, gave terrific suggest... See more

Rated 5 out of 5 stars
Verified

Vaya is the penultimate travel planner. Our trips to Ecuador, Peru, Argentina, and Uruguay lacked for nothing. The plans - from flights, accommodations, tours, restaurants - are PERFECT thanks to the... See more

Rated 5 out of 5 stars
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The guides were very knowledgeable. They also advised where activities might be challenging & made suggestions accordingly IE you may want your hiking poles, or hiking boots needed, expect mud. I felt... See more

Rated 5 out of 5 stars
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Gretchen, our Destination Specialist, has been incredibly responsive to all of our inquiries in order to make our vacation perfect. She provided everything that we asked for and no detail was left unt... See more

Rated 5 out of 5 stars
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I could not be more happy with our trip to Southern Africa including South Africa, Zimbabwe and Botswana. All of our transfers were seamless, flights were well scheduled on great airlines within Afric... See more

Rated 5 out of 5 stars
Verified

Vacation Adventures did an incredible job with the planning and execution of our trip to Mach Pichu, Galapagos and Amazon Jungle. Hotels, Galapagos Yacht and food were are fantastic at each stay.... See more

Rated 5 out of 5 stars
Verified

Our trip to Argentina and Peru was the best planned trip that we have experienced! From the airport pickup in Buenos Aires on March 31 to the drop off at the Cusco airport on April 16 every detail was... See more

Rated 5 out of 5 stars

Janie of Vaya organized the trip of a lifetime to Vietnam and Cambodia for me and my wife. She spent time with us, listened to what we did/didn't want and put together a terrific three week itinerary.... See more

Rated 5 out of 5 stars
Verified

It was an incredible experience. The guides and drivers were exceptional, we learned so much from the guides, it was like being in a class with the professor, they are the best. The accommodations we... See more

Rated 5 out of 5 stars

My trip to Galapagos was beyond my imagination!! From beginning to end Natalie (Vaya) had addressed and attended to every detail to make my experience stellar and a once in a lifetime event. The guid... See more

Rated 5 out of 5 stars
Verified

Vaya delivered an end-to-end experience for our life-changing trip to Tanzania. The up-front planning was great with an emphasis on our primary objectives. The pre-trip communications were helpful a... See more

Rated 5 out of 5 stars
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Our trip encompassed three different countries with seven different lodging sites. Each transition went smoothly without any hiccups. All of our desired locations and sights were experienced. Vaya... See more

Rated 5 out of 5 stars
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Kelsey and Lisa tailored a wonderful trip for us. We traveled to 4 countries and everything worked like a well-oiled machine. The guides were waiting for us at all the airports. The hotels were excell... See more

Rated 5 out of 5 stars
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from our first phone call with Vaya inquiring about their services, to our last day in Chile almost a year later, I cannot express how absolutely perfect the experience was. From crafting our itinerar... See more

Rated 5 out of 5 stars
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Vaya thought of everything -- transfer to and from airports, hotels, and points of interest. Machu Picchu and the Sacred Valley were wonders with the help of our guide and his trusted driver. All th... See more

Rated 5 out of 5 stars
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Vaya planned a best in class Argentina & Chile trip for us. The travel was easy, the hotels were spectacular and the guides were friendly, knowledgeable and a pleasure to spend time with. Vaya leads i... See more

Rated 5 out of 5 stars
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Best concierge service ever! Representative met us at the airport, helped with luggage and took us to our hotel. Next day they met us with a driver to tour the city, returned us to hotel. Next morning... See more

Rated 5 out of 5 stars
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All guides and drivers were on time every single time. The itinerary was well planned for our family of five. The accommodations were awesome. Overall it was a fabulous trip.

Rated 5 out of 5 stars
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Everything from departing the U.S. to returning to the US.went smoothly. Our guides were wonderful, timely and kind. The Endemic yacht was exceptional along with their staff. The haciendas selected... See more

Rated 5 out of 5 stars
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Vaya and Natalie in particular made our trip very special. She took the time to really understand what we wanted and designed a trip to make that happen. Everything was perfectly coordinated. Our i... See more

Rated 5 out of 5 stars
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Vaya took care of all of the arrangements and made the whole process stress free. We just showed up and enjoyed our trip to Ecuador. Their local contacts are top notch and curate a diverse, enrich... See more

Rated 5 out of 5 stars
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The organization was much appreciated. Everyone was on time for our transfers and excursions! Gretchen did an amazing job! I won't travel with anyone else. Thx again to your entire team, especially Gr... See more

Rated 5 out of 5 stars
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Great reviews were what led us to choose Vaya. We really didn't know where to begin in planning our trip to the Galapagos Islands so we turned to Vaya for help. Our agent, Noraly Barillas, was a... See more

Rated 5 out of 5 stars
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We had the pleasure of working with Gabriella. She knew Chile well and put together our trip seamlessly. She also gave us a great restaurant recommendation for our night in Santiago. We loved all our... See more

Rated 5 out of 5 stars
Verified

Vaya created an outstanding experience/ trip to both the Galapagos & Machu Picchu. The mobile portal had everything right there at our fingertips and the trip went smoothly because we had outstanding... See more

Rated 5 out of 5 stars

Vaya is the best! This is the 2nd trip we have taken through Vaya and both were planned superbly and executed down to every detail. Our first trip was to Peru and this last trip was to Croatia. The de... See more

Company replied

Rated 5 out of 5 stars
Verified

Vaya had fantastic attention to detail and made all the transitions from camp to camp run perfectly. They worked with us to customize our trip to let us do everything we had hoped to see.

Rated 5 out of 5 stars
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Very good communication throughout the booking process. The portal app allows access to all of your travel itinerary and info. Everything went very smoothly from the time we met our representative at... See more

Rated 5 out of 5 stars

Vaya's attention to detail and superb in-country teams make for a seamless travel experience. With Vaya, one can tailor a trip to include unusual adventures off the beaten path. Our family had a great... See more

Company replied

Rated 5 out of 5 stars
Verified

Our trip was well planned out and all transfers and guides were well organized and timely. The resorts or hotels were all well appointed and comfortable with all amenities. Our agent was helpful and a... See more

Rated 5 out of 5 stars
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Our Vaya Adventure to Thailand was excellent. From the moment we arrived to the moment we left we were spoiled with exceptional treatment. Our guides were wonderful as were the tours we embarked on.... See more

Rated 5 out of 5 stars
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Vaya coordinated an amazing trip in the Galapagos for our large family. Our group (ages 2-72) had a variety of different needs and interests, and our itinerary was carefully created to provide activit... See more

Rated 5 out of 5 stars
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They will answer any and all questions, very friendly, look after you from the first flight till you are on your way home. We had a flight cancel on our first flight, that they did not book, but st... See more

Rated 5 out of 5 stars
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Everything from start to finish was top notch. From the personalized itinerary created by Jeff Lee, to the fantastic hotels, guides, transportation and of course the travel portal app. I highly reco... See more

Rated 5 out of 5 stars
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Melissa was an incredible resource to the area. Her insight set an experience I never could have planned on my own - from the hotels to home visits in Lamay and even the perfect bar to watch a soccer... See more

Rated 5 out of 5 stars
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We had an amazing trip. No surprises. Guides were always there to welcome us at every step of the itinerary. We enjoyed so many varied experiences. It was truly a bucket list trip.

Rated 5 out of 5 stars
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Professionalism from start to finish. Tour conductors, Mish and UG were great. Anticipated our every need, issue or want. They made Japan an incredible adventure with their vast knowledge.

Rated 5 out of 5 stars
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I had a great experience with Noraly planning my trip. And the services and places visited exceeded my expectations. Guides and drivers took great care to ensure we knew the daily itinerary, etc.

Rated 5 out of 5 stars
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Exceptional planning and execution. Drivers and guides were superb, always on time or early and very knowledgeable about everything we were seeing. Properties Vaya helped to choose were exquisite.

Rated 5 out of 5 stars
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We travel to learn. Our guides were superbly informed regarding the history, culture and political landscape of Vietnam and Cambodia. They were also comfortable sharing their personal stories which fu... See more

Rated 5 out of 5 stars
Verified

We enjoyed our customized travel adventure to Rwanda. Hotels, guides and service was excellent. Our advisor answered all our questions upfront and helped us make the best of our time.

Rated 5 out of 5 stars

For the third time, Vaya has helped us organize a fantastic trip. Their team is incredibly knowledgeable and helpful—we can't say enough good things about them.

Rated 5 out of 5 stars
Verified

Vaya country experts are excellent at curating personalized itineraries to fit your needs. Our group of four had an incredible time in Tanzania, enjoying safaris in numerous locations and beach days o... See more

Rated 5 out of 5 stars

We traveled with Vaya five times, and each trip was a great experience. They take time to understand your preferences and they craft a trip to suit your interests. And the execution is stellar: the gu... See more

Rated 5 out of 5 stars
Verified

It is difficult to assemble enough superlatives when describing our experience with Vaya. From the first call with Trip Representative, Dervla, we were in great hands. Dervla listened carefully to our... See more

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Company details

  1. #6 of 79 best companies in Tour Operator
  2. #10 of 197 best companies in Travel Agency

About Vaya Adventures

Written by the company

At Vaya we create exceptional tailor-made adventures for travelers in Africa, Asia, Australasia, Europe, South & Central America, and the Polar regions (Antarctica and the Arctic). Each journey is carefully created by our deeply knowledgeable Destination Specialists, who weave in best-in-class private local guides, thoughtfully designed excursions and truly superb accommodations, resulting in one of a kind private tours that get you off the beaten path and in to see the highlights. We carefully handpick top-notch family run properties, boutique hotels, historic haciendas, safari camps, eco-lodges and the finest small expedition ships. Whether you choose one of our suggested itineraries or opt for a completely customized adventure, Vaya will help you get to truly know these extraordinary places and the people that call them home.

Since our start in 2004, we’ve been dedicated to culturally and environmentally responsible travel. Vaya is a leader in supporting conservation and community-based initiatives in the destinations we take our travelers. For example, Vaya’s founder and president, Jim Lutz, serves as president of the International Galápagos Tour Operators Association (IGTOA), a nonprofit organization of 40 companies that is focused on protecting the fragile Galapagos Islands ecosystems while improving education and opportunities for the people who live there.

Check us out on Trustpilot, Google, and Yelp, as well as on our testimonials page to see why our travelers rate us 5 stars. Over 98% of our travelers would recommend us to a friend or travel with us again. Why not find out for yourself why?

We look forward to getting to know you and your travel style, sharing more about what sets Vaya apart, and helping you discover some of the planet’s most sensational corners.

Value Guarantee

You can be assured that the quality and value of your trip are unsurpassed!

You can be assured that the quality and value of your trip are unsurpassed!
We guarantee that you won’t be able to find a trip of the same quality in level of services and accommodations at a better price. If you do, just let us know and we will refund the difference to you.

Contact info

5.0

Excellent

TrustScore 5 out of 5

400 reviews

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Rated 5 out of 5 stars

Heather/Stephanie were awesome - South Africa tirp

Heather/Stephanie took tremendous care and consideration into making our trip very special. They helped plan, coordinated and guided us through the entire process. We had a fantastic time and created a very memorable experience.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

For the third time

For the third time, Vaya has helped us organize a fantastic trip. Their team is incredibly knowledgeable and helpful—we can't say enough good things about them.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Our trip to Spain was amazing!

Our trip to Spain was amazing! We stayed at 6 hotels in 5 different cities, with easy transitions between each. The trip was well planned by Vaya, and gave us the opportunity to be deeply immersed in the culture of each of the different regions. We thoroughly enjoyed this trip.

November 7, 2025
Rated 5 out of 5 stars

We recently had a bucket list adventure…

We recently had a bucket list adventure in Tanzania and Kenya, superbly planned and organized by Vaya. It was an amazing trip and I can’t thank the staff enough for ensuring safety, fun, adventure, ease of travel and access to mind blowing wilderness. Hopefully there will be a next time adventure and I will definitely use Vaya to make the magic happen.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Peru and Chile trip

Marci did a fantastic job arranging our trip to Peru and Chile. We wanted to visit the floating islands of Uros on Lake Titicaca and Easter Island. She listened to our ideas, gave terrific suggestions, was open to itinerary revisions, and was always quick to answer our questions. We felt supported and valued.
Our accommodations ranged from rural homestays to urban luxury hotels and they all gave us an authentic cultural experience.
The guides were fantastic- very friendly and super knowledgeable. They adapted their tours based on our interests and what we had previously seen in that area.
Transfers from airport to hotel were flawless. We never felt abandoned. The guides knew our schedules, reminded us what to expect next and confirmed pick up times at all stages. They were never late, we never wasted any time. It was all very efficient and we never felt pressured.
We will definitely use Vaya Travel again for another South American adventure or Africa.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Amazing safari experiences in Tanzania

Vaya country experts are excellent at curating personalized itineraries to fit your needs. Our group of four had an incredible time in Tanzania, enjoying safaris in numerous locations and beach days on Mafia Island. Highly recommend staying in safari camps in the Serengeti for a truly unique bush experience. This was our third trip through Vaya and we will continue to use them for future travel!

October 27, 2025
Rated 5 out of 5 stars
Verified

Croatia

Gretchen arranged a custom itinerary that allowed us to learn some history, be out in amazing nature, and talk with the locals. She gave us a contact person in Croatia who could help us any time (thanks, Branka!!). Our drivers/guides gave us many interesting insights to life in Croatia. Go for the beautiful country, and you’ll go back to reunite with the amazing people!!

October 7, 2025
Rated 5 out of 5 stars
Verified

EVERY detail of our journey was…

EVERY detail of our journey was perfectly arranged. EVERY teammember we dealt with on the tour was helpful, watchful, attentive and very pleasant. ( we actually have maintained contact with some our guides since returning home). It was a little tricky at times since we were 'riding the wave' of the overthrow of the government
But we were carefully sheherded by the team and never felt in danger

Highly recommend this company
We had a big 'ask' in our itinerary and Vaya was patient with us us and made it work

October 22, 2025
Rated 5 out of 5 stars
Verified

Vaya delivered an end-to-end experience…

Vaya delivered an end-to-end experience for our life-changing trip to Tanzania. The up-front planning was great with an emphasis on our primary objectives. The pre-trip communications were helpful and our customized trip portal was incredibly useful before and during the trip. During the trip, we received consistent support from Vaya, and the local team took great care of us in every location. We did have one instance where the transit from one location to another was confusing, but Tanzanian bush flights and regional flights seem to operate a bit differently. This wasn't a Vaya issue. Even so, Vaya was on the phone with us to sort out the complexity. Overall, a memorable trip!

October 25, 2025
Rated 5 out of 5 stars
Verified

An incredible experience

It was an incredible experience. The guides and drivers were exceptional, we learned so much from the guides, it was like being in a class with the professor, they are the best. The accommodations were first class and we totally enjoyed them.
Thank you to all for making this a perfect trip!

October 6, 2025
Rated 5 out of 5 stars
Verified

100 Stars for Vaya

It is difficult to assemble enough superlatives when describing our experience with Vaya. From the first call with Trip Representative, Dervla, we were in great hands. Dervla listened carefully to our interests and concerns and then crafted a bespoke adventure in East Africa for our family. Attention to detail was flawless, logistics, accommodations and food were all first rate. But what really made Vaya stand out was the personal touch We felt the genuine care and interest from staff and experienced serendipitous, authentic and deeply moving personal connections throughout the trip…From the wonderful guides to individuals we met in villages and the lodges, we were welcomed into what was a new world for us. We would give Vaya 100 stars if we could and we look forward to booking our next adventure.

September 21, 2025
Rated 5 out of 5 stars
Verified

Fantastic Trip

Fantastic Trip! Perfect combination of culture/history, beautiful scenary, and pampering. Particularly enjoyed the uniquely Japanese experiences - Dinner with a Geisha, mediatation with a monk, Sumo tournament, etc. Hotels and food could not have been better!

October 11, 2025
Rated 5 out of 5 stars
Verified

Second time still a charm

Gretchen, our Destination Specialist, has been incredibly responsive to all of our inquiries in order to make our vacation perfect. She provided everything that we asked for and no detail was left unturned. This is our second trip with Vaya and our second time working with Gretchen. We could not be happier.

October 6, 2025
Rated 5 out of 5 stars
Verified

Rwanda Experience

We enjoyed our customized travel adventure to Rwanda. Hotels, guides and service was excellent. Our advisor answered all our questions upfront and helped us make the best of our time.

August 23, 2025

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