Was able to contact with someone (Lilly) the day before our event was scheduled to change the date from 12/4 to 12/5 due to bad weather forecasted which actually occurred! Being able to speak with so... See more

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Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- #134 of 197 best companies in Travel Agency
Our promise to you
Written by the company
- As the leading marketplace for travel experiences,
- Viator makes it easy to plan tours, activities, and excursions around the world. With more than 300,000 experiences to choose from—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—there’s always something new to discover and book, both near and far from home.
- Real traveler reviews give the inside scoop from people who’ve already been there, so you can plan with confidence. Free cancellation helps you plan for the unexpected, and 24/7 customer service means you always have support around the clock. Viator. Plan better with 300,000+ travel experiences. For more information, visit www.viator.com.
Why book with Viator?
Benefits
Ultimate flexibility
You're in control, with free cancellation and payment options to satisfy any plan or budget.
Memorable experiences
Browse and book tours and activities so incredible, you'll want to tell your friends.
A Tripadvisor company
We're owned by one of the most trusted names in travel.
Award-winning customer service
New price? New plan? No problem. We're here to help, 24/7.
Contact info
400 1st Ave, 02494, Needham, MA, United States
- 781-800-500
- www.viator.com
Replied to 97% of negative reviews
Typically replies within 24 hours
Satisfied
Hi have used Viator both at home and abroad and am satisfied with the experiences.
So far making reservations was easy
So far making reservations was easy
Haven’t gone on trip yet, once I complete the trip I will let you know how the complete process went
Mr Altaf was excellent
Mr Altaf was excellent! He was very knowledgeable and accommodating to the needs of his client! Very patient and respectful! If you have the option to choose a tour guide, I would 100% choose him!
Site Easy to Search with Good Variety of Tours
The site is easy to search by destination with a wide selection of tours that are well described. The reviews and pricing help decide which tour option is best for your situation and family.
Easy to book with free cancellation
Easy to book with free cancellation. Website showed great explanation of tour.
Great communication from the get-go and…
Great communication from the get-go and throughout process. Car not fancy but functional. Would definitely use them again.
Get the local insights and food hotspots
Such a great experience with Dolly leading us through Old Delhi with insights into the history and amazing snacks. I wouldn’t have felt confident enough to navigate the area let alone know where eat the best things and hear the history from a Delhi local. Glad I booked it, highly recommend.
May use AI-assist with repliesRead more
Instructions are very unclear and…
Instructions are very unclear and misleading when contacting customers services they brush you off and don’t botherer helping you don’t buy from here

Reply from Viator.com
Fulfilled day with a wide range of activities.
The range of activities kept the day so intetesting...visiting El Penol, the boat tour (with fun dancing lead by Patricia) and the town tour with lunch and free time. Great combination)! Patricia was so organized, attentive and informative. We met such incredible people on the trip. Highly recommend this tour. A really great value!
Puerto Rico is so beautiful
Puerto Rico is so beautiful! We had an awesome time exploring the cave, hanging out in the waterfalls, and hiking to Indian cave. Our guide was funny and informative! I highly recommend this trip!
All the Oaxaca Spots in One Day!
Ismael our guide was knowledgeable and amazing. Hit all the spots in one day, and no rush
Booking process was extremely easy and…
Booking process was extremely easy and seamless.
The communication was great!
Viator makes finding an experience to…
Viator makes finding an experience to suit your needs easy. And they support the steps to finalize and make cancellation easy.
very easy to do business with
Excellent Sherpa Foodie tour
Excellent tour guides for the Sherpa Buenos Aires Foodie Tour, actually had 2 guides, more food than I could even eat comfortably, and wine 🤩 always makes me smile. The lessons learned from Kate and Ale were great for using now and taking home for the future. All reasonably priced, complete with a dessert stop!
Ease of booking.
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