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Viator.com Reviews 294,010

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their friendliness and knowledge. Consumers appreciate the straightforward and efficient booking process. The high level of service provided also stands out positively in the opinions of people. The convenient location and excellent user experience further contribute to the positive sentiment. Reviewers highlight the ease of planning trips and excursions, as well as the quality of the tour guides. People also appreciate the clear communication and organization, which builds confidence in their bookings.

Based on these reviews

Rated 4 out of 5 stars
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Was able to contact with someone (Lilly) the day before our event was scheduled to change the date from 12/4 to 12/5 due to bad weather forecasted which actually occurred! Being able to speak with so... See more

Rated 4 out of 5 stars
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Not knowing how far to walk from international terminal and where to go was great help with short connection. Immigration could have been faster with priority line for those that pay for service.made... See more

Rated 4 out of 5 stars
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the only thing that is difficult is choosing a pickup spot. your list of polaces should all be able to be placed on a map at the same time so we do not have to search around one at a time especially i... See more

Rated 4 out of 5 stars
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Easy to make a reservation through the website. Excellent customer service from the van driver/cook, and ranch hands. Email requested I select a pick-up location from the drop down menu. I select... See more

Rated 5 out of 5 stars
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I am a frequent traveler. I love using viator to book tours where I am going. I can usually trust the operators are professional and the reviews are accurate. But my favorite is how well informed a... See more

Rated 5 out of 5 stars
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Whenever my wife and I are going to a new city for a day or more (usually prior to a cruise), we look ahead on Viator for curated, guided activities. Rates are reasonable and experiences are top-notc... See more

Rated 5 out of 5 stars
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This is the third international trip I’ve booked experiences through Viator and it’s hands down the best. Good amount of selections, the descriptions of the experiences are so thorough and detailed. S... See more

Rated 5 out of 5 stars
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The experience was great except there are soooo many tours (29 pages worth just for Milan Italy). You need to group all the same ones together so people don’t have to look at 29 pages worth to decide... See more

Rated 3 out of 5 stars
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The Good: someone showed up for the tour. Improvements: Too many changes in tour operators, misleading pick up information. For example pick up said the hotel when in reality it was a Bus Stop, so... See more

Rated 5 out of 5 stars

We booked an island tour with Pelican Tours thru Viator on St Marteen. Our driver was Christopher, he was excellent in every way … always making sure we saw what interested us, even if that meant chan... See more

Rated 5 out of 5 stars
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Matisse was the perfect guide of Notre Dame. He was expert in his knowledge, a great story teller, and was so enthusiastic from the first moment to the last. He clearly loved his subject and it sho... See more

Rated 5 out of 5 stars
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What an amazing place to visit. LOVED being able to feed the roos and hug the koalas. And the natural beauty of the island is magical. Only issue to mention is that upon arrival at the ferry termin... See more

Rated 3 out of 5 stars
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It was disappointing because people on the right side facing front could not get photos because there was too much in front of them. The guide was cheerful and upbeat but make some changes so the o... See more

Rated 5 out of 5 stars
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We took the rue class with Connor and it was fabulous. We got hands on experience, he explained the history of the cuisines and differences between Cajun and Creole, and the food was super yummy. It i... See more

Rated 5 out of 5 stars
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Tour guides were very knowledgable, engaging, and friendly! Loved how we had access to the underground area as well as exclusive entrances where we could get a good view of the colosseum. Tour took 3... See more

Rated 3 out of 5 stars
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York is brilliant and historic and atmospheric. Josh was very informative and the stories and myths were interesting. The rain and murky weather added to the experience. One improvement could b... See more

Rated 5 out of 5 stars

Deon, our guide, was amazing....what a pleasant man. He arrived on time in a smart new vehicle and drove carefully. He was knowledgeable and enthusiastic, keeping us entertained all day. We visit... See more

Rated 5 out of 5 stars
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It was a wonderful tour. From the very beginning, our tour guide Mohammed made me feel like I was about to see something special. With his many helpful instructions and explanations, his expertise, hi... See more

Rated 5 out of 5 stars
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The bus picked us up exactly on schedule. Great music to all our destinations as well as information about Banff along the way. So convenient to be brought to the attractions. Our driver, Teddy had so... See more

Rated 5 out of 5 stars
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I love art. If you do too this is a great tour for you! i now understand the history and context behind the extraordinary range and types of murals in Mexico. From cave paintings to modern works!... See more

Rated 5 out of 5 stars
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Booking worked well in spite of a little hitch. The operator quickly emailed to confirm exact location of the drop off. The address we were given wasn’t properly formatted for Mexico. We were able to... See more

Rated 3 out of 5 stars
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I booked four tours requested English tour guide. All four tours were combined with English and Spanish griup in Argentina. The results the tour guides focused more on Spanish group and less on Englis... See more

Rated 3 out of 5 stars
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Very inconsistent. All depends on which sub-contractor is assigned to you. Enjoyed the balloon ride. Could have skipped the breakfast at the cave restaurant. Pyramid visit was bad. Just dropped us off... See more

Rated 5 out of 5 stars
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We made the trip at 11:15am on the 28th Nov all I can say is OMG it is a must do for anyone visiting NYC. Tour guide with a smooth soulful voice made it exceptional. Well worth the money & the bus bac... See more

Rated 5 out of 5 stars
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Viator is a good and easy way to plan your trip. It offers lots of fun and great excursions and you don’t have to pay up front unless you want to. Tour operators and guides are very qualified and alwa... See more

Rated 5 out of 5 stars
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The crew was amazing! They kept the drinks flowing and set the stage for an amazing experience. From snorkeling to sun tanning and swimming in the shallows, I cannot recommend this enough. Props to Jo... See more

Rated 5 out of 5 stars
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Our guide on the cycle tour was so friendly and very knowledgeable. He brought the history of Berlin alive by showing historic photographs of the places we were standing in. This was the perfect way t... See more

Rated 3 out of 5 stars
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I never used viarours before . in the past, I’ve used short excursions and I found them to be excellent. When I’m going on a cruise I put in the name of the ship the dates and they offer me tours with... See more

Rated 5 out of 5 stars
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The meeting place was well described, and everyone in the group was 15 minutes early, so we were able to begin a little early. The guide was an expert on Gaudí and the basilica. The tour definitely e... See more

Rated 5 out of 5 stars
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Booking experience was straightforward,questions were answered quickly. The tour itself was less satisfactory. We were in a taxi driven very well by a very quietly spoken lady. She introduced hersel... See more

Rated 5 out of 5 stars
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We had a lovely afternoon with Sebastian. We started our walking tour with lunch. Sebastian ordered several items from the menu and we all shared - a great taste of Athens. We then walked around the c... See more

Rated 5 out of 5 stars
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D’Put was an amazing driver he was very kind and made sure that we were having a good time on our trip. I highly recommend him, he even picked us up from our villa which was outside the pick up zone.... See more

Rated 5 out of 5 stars
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We went to the Mauna Kea summit sunset and stargazing tour for Thanksgiving! Had a great time experiencing the most beautiful sunset over cloud, stargazing wasn't as amazing due to 50% full moon but s... See more

Rated 5 out of 5 stars
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Five stars is not enough; if I could give six I would. The sunset horseback trail ride in Red Rock Canyon was spectacular! The guides/wranglers were fantastic, very knowledgeable and their hospitality... See more

Rated 5 out of 5 stars
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First, a day befor the excursion the driver confirmed the trip. We were picked-up from a hotel. The choice of the locations to be visited was excellent, and the driver provided historical data related... See more

Rated 5 out of 5 stars
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Enrique was a wonderful guide and met us exactly where he said. We wanted to see the island a bit and then go to a good spot for snorkeling and he took us to the most beautiful beach club with pheno... See more

Rated 5 out of 5 stars
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Such an amazing experience, very powerful. The acoustics were phenomenal and the performance was very moving! I loved that this was such a small and intimate show with award winning performers, I feel... See more

Rated 5 out of 5 stars
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The tour was absolutely spectacular and Raquel was spectacular. Very personable, informative, and a true treat to spend the day with. Edwin, our driver, was just as helpful and accommodating. It wa... See more

Rated 5 out of 5 stars
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This was a GREAT experience. Johnathon was a great guide and kept us engaged with his humorous story telling and gestures. The history lessons were super interesting; learning how expansive th... See more

Rated 5 out of 5 stars
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I got to see a lot of dolphins on my whale watching tour. We got to see a pod of deep diving dolphins; one unique individual appeared to have lost most of its dorsal fin. Then we encountered a gro... See more

Rated 4 out of 5 stars
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It would have been helpful to have a filter for specific start and end times and also an option to hide tours that were already viewed and would not work. I kept looking at the same tours over and ove... See more

Rated 5 out of 5 stars
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Ross was diligent in ensuring our meeting place and time, ensuring we were able to see everything we wanted and learn the history. He was friendly and knowledgeable as we toured NYC's Christmas decora... See more

Rated 5 out of 5 stars
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The guide/Brian was beyond excellent. One will learn more about this beautiful country than what is on the tour. Yet, he relates it all back to the sites seen. The tour itself is well structured with... See more

Rated 5 out of 5 stars
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Duba's Warsaw Foodie Tour was amazing! He led us on an amazing tour with some surprises along the way, including a stop at the Christmas Market. It's obvious Dina tailors the experience to the... See more

Rated 3 out of 5 stars
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I have previously reported the upsides and downsides party of 6 experience. The body of the tour was excellent. 1 The pick up was a disaster with last minute threatening change of pick up venue. 2... See more

Rated 5 out of 5 stars
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The hot air balloon ride over Teotihuacán was absolutely incredible. The team was professional, the flight felt safe, and the sunrise views over the pyramids were unforgettable. Smooth takeoff, gentle... See more

Rated 5 out of 5 stars
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I enjoyed the UTV! Had a great guide and since I was the only one for the tour we were able to explore more, go up more trails and got the chance to experience a faster pace on the trails too! Really... See more

Rated 5 out of 5 stars
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We had a wonderful experience. Our guide Adith was awesome!!! He accommodated to our schedule needs and was super friendly. Also, he knows so much about the place that we learned a lot about UAE from... See more

Rated 5 out of 5 stars
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Thave been for a long time entertaining the idea of visiting China. Came to Xian ( as probably most people with the ideia of getting to know the terracota soldiers site. The tour with Celine made my... See more

Rated 5 out of 5 stars
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Booking through Viator was fast and easy. Viator made everything simple and straightforward. The tour details were clear, the availability calendar was easy to navigate, and checkout was smooth.... See more

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Company details

  1. #134 of 197 best companies in Travel Agency

About Viator.com

Written by the company

Our promise to you

Written by the company

As the leading marketplace for travel experiences,
Viator makes it easy to plan tours, activities, and excursions around the world. With more than 300,000 experiences to choose from—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—there’s always something new to discover and book, both near and far from home.
Real traveler reviews give the inside scoop from people who’ve already been there, so you can plan with confidence. Free cancellation helps you plan for the unexpected, and 24/7 customer service means you always have support around the clock. Viator. Plan better with 300,000+ travel experiences. For more information, visit www.viator.com.

Why book with Viator?

Benefits

Ultimate flexibility

You're in control, with free cancellation and payment options to satisfy any plan or budget.

Memorable experiences

Browse and book tours and activities so incredible, you'll want to tell your friends.

A Tripadvisor company

We're owned by one of the most trusted names in travel.

Award-winning customer service

New price? New plan? No problem. We're here to help, 24/7.

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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

294K reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Satisfied

Hi have used Viator both at home and abroad and am satisfied with the experiences.

November 25, 2025
Rated 5 out of 5 stars

Mr Altaf was excellent

Mr Altaf was excellent! He was very knowledgeable and accommodating to the needs of his client! Very patient and respectful! If you have the option to choose a tour guide, I would 100% choose him!

December 8, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Get the local insights and food hotspots

Such a great experience with Dolly leading us through Old Delhi with insights into the history and amazing snacks. I wouldn’t have felt confident enough to navigate the area let alone know where eat the best things and hear the history from a Delhi local. Glad I booked it, highly recommend.

November 23, 2025
Rated 1 out of 5 stars
Verified

Instructions are very unclear and…

Instructions are very unclear and misleading when contacting customers services they brush you off and don’t botherer helping you don’t buy from here

December 2, 2025
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Reply from Viator.com

Hi,

We’re sorry to hear about your experience. We have reviewed your booking and have sent you an email with further details. Our goal is to resolve this for you as quickly as possible, and we sincerely apologise for any inconvenience caused.

If you have any additional concerns, please visit our Help Centre at https://www.viator.com/help.

Kind Regards,
Chiara

Rated 5 out of 5 stars
Verified

Fulfilled day with a wide range of activities.

The range of activities kept the day so intetesting...visiting El Penol, the boat tour (with fun dancing lead by Patricia) and the town tour with lunch and free time. Great combination)! Patricia was so organized, attentive and informative. We met such incredible people on the trip. Highly recommend this tour. A really great value!

December 2, 2025
Rated 5 out of 5 stars
Verified

Puerto Rico is so beautiful

Puerto Rico is so beautiful! We had an awesome time exploring the cave, hanging out in the waterfalls, and hiking to Indian cave. Our guide was funny and informative! I highly recommend this trip!

November 28, 2025
Rated 5 out of 5 stars
Verified

Excellent Sherpa Foodie tour

Excellent tour guides for the Sherpa Buenos Aires Foodie Tour, actually had 2 guides, more food than I could even eat comfortably, and wine 🤩 always makes me smile. The lessons learned from Kate and Ale were great for using now and taking home for the future. All reasonably priced, complete with a dessert stop!

December 4, 2025

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