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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their patience, diligence, and exceptional customer service. Consumers highlight the agents' ability to explore various options, secure great fares, and assist with booking seats and profile information. People appreciate the agents going above and beyond to ensure client satisfaction, demonstrating a commitment to providing the best possible service. The company's service is described as easy to deal with and very simple. Reviewers commend the agents' responsiveness, courtesy, and creativity in finding reasonably priced tickets with convenient connections. The booking process is noted to be quick and easy, with agents providing detailed information and options. Consumers express gratitude for the agents' professionalism, knowledge, and friendly demeanor, leading to unforgettable travel experiences.

Based on these reviews

Rated 5 out of 5 stars

Remus Carter provided exceptional service on a recent once in a lifetime overseas trip. Not only did he find a great deal on the airline we wanted but when a personal emergency situation resulted in m... See more

Rated 5 out of 5 stars

Felix was super helpful and quick responding. He spent quite good time researching on my flight options to provide me business class with unbeatable price . Definitely will be using his service in fut... See more

Rated 5 out of 5 stars

My Mission: Create a Travel Itinerary for a Once in a Lifetime 45th Anniversary with my Wife. My Plan: Find a Travel Consultant who can help me reach my goals within budget, My Result: Thanks to... See more

Company replied

Rated 5 out of 5 stars

Great customer service. My mom and I worked with Alexander Heiner and he was patient and helped us score great business class seats for a good price. He was easily accessible when I had any questions... See more

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Rated 5 out of 5 stars

I dealt with Tyler and had a great experience. He was professional, was not pushy at all. Unlike others he did not keep calling me. He sent me the options and we were able to get everything done in co... See more

Rated 5 out of 5 stars

Once again Sasha took great care of all my travel plans. I complicated my itinerary by weaving in 10 days of vacation in Portugal with friends to two weeks of medical missions in South America. She ha... See more

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Rated 5 out of 5 stars

I was really nervous using this service at first because it seemed like the prices were too good to be true and I was worried about this all being a huge scam but I’m pleased to report that my tickets... See more

Rated 5 out of 5 stars

My friends and I planned a trip to Italy. We had specifics that we did not want to change. The flight was a bit more complicated as some wanted Business and some economy. We were also flying into R... See more

Rated 5 out of 5 stars

I saw the ad of this company on my Facebook and I right away called as the tickets prices were very attractive Milo Orsini called me, he was extremely helpful. Got me a good deal. I would recommend... See more

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Rated 5 out of 5 stars

I had an absolutely wonderful experience with my travel agent Harrison Tibbs. He was very helpful to find me the perfect flight that fit both my schedule and budget. It was stress free and enjoyab... See more

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Rated 5 out of 5 stars

Felix Cross is absolutely amazing! From start to finish, he made our trip planning so easy and stress-free. He found us the best deals, took care of every detail, and was always available whenever we... See more

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Rated 5 out of 5 stars

You won't get any better customer service than what Remus Carter offers. In September, what was supposed to be an 18 hour trip from Lisbon to St. Louis quickly went awry due to weather in Frankfurt (... See more

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Rated 5 out of 5 stars

I was a little concerned about spending so much money with a company I wasn't 100% sure about, but Jessica answered all my questions, was not at all pushy, and made me feel comfortable in making the b... See more

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Rated 5 out of 5 stars

Felix Cross is a great travel agent! He is very professional and went a great way to help to find us the best and cheapest fare to Japan. A very patient agent, he spent time to find us the best option... See more

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Rated 5 out of 5 stars

I was skeptical at first. I gave Stacy my request and she was on it. Super attentive and quick to answer any question I had. Even after the sale the airline entered something wrong. I asked Stacy abou... See more

Rated 5 out of 5 stars

Remus made a complicated travel project fairly straightforward, very much so, in the case of two multi-flight itineraries to and from far way places. He was hard working, polite, conscientious, a... See more

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Rated 5 out of 5 stars

We worked with Robert Lee, who was patient and diligent. We had to explore several options and he hung in there, taking us through each one, got us a great fare and even helped booking seats and ent... See more

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Rated 5 out of 5 stars

Greg Miller did a superb job for us. He explored all options, finding us the most economical flights to Europe. He is very knowledgeable and friendly. We plan to continue to use his and his company... See more

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Rated 5 out of 5 stars

We are incredibly grateful to Milo for his exceptional support in booking our tickets. From start to finish, his attention to detail, responsiveness, and professionalism made the entire process smoot... See more

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Rated 5 out of 5 stars

Robert Lee helped me book tickets for me and my daughter to Europe during high travel season in December. Came up with creative suggestions to keep the cost reasonable and got us excellent tickets. Wa... See more

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Rated 5 out of 5 stars

Remus made booking my tickets incredibly smooth. He offered great options based on my unique requirements and was very easy to work with. Highly recommend!

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Rated 5 out of 5 stars

My Name is Tony Torres from Travelcade Inc in North Bergen. NJ . I was very fortunate to receive great customer service from Harrison Tibbs this Monday October 13th ;a person who goes the extra mile h... See more

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Rated 5 out of 5 stars

This is a bona fide business with top notch customer service. Sean procured a great deal for me on my travel to France. A third of what u was seeing on my own. The process is a little different as it... See more

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Rated 5 out of 5 stars

At the last minute I realized I had not made arrangement to get from hotel to cruise ship, approx 3 hours away. Having already worked with Sean and have been happy with knowledge and help, I contacte... See more

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Rated 5 out of 5 stars

It was a great experience for me during the process of booking my flight from Dayton to London with the help of Mr. Remus Carter. He was very pleasant to speak with. Very helpful in making my reservat... See more

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Rated 5 out of 5 stars

Steve Darren is the finest agent assistant we have ever used in any travel experience. He is bright, aware, accommodating and honest. We will always use his counsel in our travels which are very exten... See more

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Rated 5 out of 5 stars

5 star service! Easy to deal with and very simple process. We have been doing business with Oscar Young for a few years now, and this is our 3rd trip abroad that he’s helped us plan. I highly recommen... See more

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Rated 4 out of 5 stars

The person who helped me was great. He gave me options with detailed info and prices by text. He was the first consolidator who didn’t keep bothering me by phone. He was a 5. Unfortunately, the pr... See more

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Rated 5 out of 5 stars

10/10 Mr. Tibbs was great to work with, he followed up even when I gave up on looking for a flight to book within my budget, he found flights that would work within our timeframe as well. Thank for ta... See more

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Rated 4 out of 5 stars

Remus Carter helped me find round trip direct flights to Europe on the days I wanted, when I couldn't. I was also presently surprised at the price he found for me. Before, during and after my trip, h... See more

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Rated 5 out of 5 stars

Remus is great travel agent at VIPFARES. He works really hard to get business class fares that suit you and at a great price. He is very conscientious does his best for his clients. I would recomme... See more

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Rated 5 out of 5 stars

Commitment and promptness in response to customer’s concerns and questions. Very professional and helpful. The search for flights and booking process was quick and easy. Cody is very kind and knowled... See more

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Rated 5 out of 5 stars
Verified

When it comes to travel, I always shop but I rank service equally to price. I found working with Remus Carter from LUXURY TRAVEL MANAGER VIPFARES gave me both. I truly got VIP service for the bes... See more

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Rated 5 out of 5 stars

I used Eric for my plane ticket from Houston to Paris. He was very helpful and very patient and he helped me get a wheelchair very quickly. I strongly recommend them and I’m going to start using them... See more

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Rated 5 out of 5 stars

This is my first booking with Milo at VIPFARES. He was so quick to respond and so efficient to find the perfect flight for me. I appreciate his kindness and professionalism and will continue to seek h... See more

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Rated 5 out of 5 stars

Oscar, the VIPFares travel agent, promptly responded to my query and provided me with various options for my travel dates. He demonstrated proactive follow-up, courtesy, and creativity, ultimately fin... See more

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Rated 5 out of 5 stars

Tyler was extremely responsive and worked hard to accommodate 5 tickets to Asia of various lengths and dates. We had a lot of needs, and he was patient and very helpful. Thank you, Tyler, for all of y... See more

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Rated 5 out of 5 stars

We recently had the pleasure of working with Tyler Todd to arrange our air travel to India, and we couldn’t be more grateful for his outstanding support. Tyler went out of his way to help us secu... See more

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Rated 5 out of 5 stars

Felix was so gracious, patient and clear in all our conversations. He was very responsive and respectful and provided me all the necessary clarifications and options available. I will gladly refer my... See more

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Rated 5 out of 5 stars

I was very fortunate to have Harris handle the reservation. He has helped me in the past and goes out of his way to assist. He has very pleasant phone manners.

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Rated 5 out of 5 stars

Oscar was attentive, polite, and very responsive, and then on top of that he beat three other similar company’s business class price by a decent amount!

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Rated 5 out of 5 stars

Very easy to do, was helped along the way in filling things out. Will use tham in the future. A satisfied customer.

Company replied

Rated 5 out of 5 stars

I am very impressed by the service and the cost for the travel. Alex was extremely helpful and provided excellent customer service I will strongly recommend this website for your business class needs

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding Service from Jessica Davis at VIPFares! Jessica Davis was nothing short of incredible. From the very beginning, she made the whole process effortless — no p... See more

Rated 5 out of 5 stars

Steve Darren is simply the best travel agent assistant we've ever used. He is bright, aware, accommodating, and honest. As extensive travelers, we will rely on his expertise for all our future journey... See more

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Company details

  1. #38 of 197 best companies in Travel Agency
  2. #11 of 40 best companies in Airline Ticket Agency
  3. #11 of 45 best companies in Flights Search Site

Written by the company

VIPFARES is a reputable travel agency that provides its clients with the best value for money on Business and First class flights. We believe everyone deserves to travel in comfort without breaking the bank. Our travel professionals are committed to arranging and delivering the best possible travel experience at the lowest cost to you. Our dedication to providing extra care and facilitating cost-efficient arrangements is reflected in the privately negotiated rates we have secured from over 70 major carriers, accommodating various routing and airline preferences, including multi-airline combinations. We know everything about Business and First class flights, and we understand that finding the best flight can sometimes be challenging. Whether you are a business or leisure traveler, let our travel managers take care of this part for you. Call 855-777-5533 and let our professional travel agents arrange your perfect trip.


Contact info

4.9

Excellent

TrustScore 5 out of 5

433 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week


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Rated 5 out of 5 stars

We had a great experience with…

We had a great experience with VIPFARES. William Martin helped us get significantly cheaper rates, he thought out of the box and got good deals. We first booked for my husband, new born and myself then went back for my Mother in law and sister.
Will continue in future as well.

November 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Experience

I worked with William and had a really good experience. He found a great deal with a mixed class so that it was beneficial for the long journey and still economical!

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

William got back to me always very…

William got back to me always very quickly and answered all my questions. He is extremely patient as I am elderly and need a little bit more time for everything. I have referred him to four other people and prefer him to any other I will continue to use him for any trip I takeagents I have used previously. He is very kind. I have used him for several international trips that were complicated with connecting flights and hotels.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

William Martin managed a complicated journey Down Under

William Martin was recommended to me by a colleague in Australia, to make plane arrangements for me to go from Milwaukee, Wisconsin to Darwin, Australia, and return from New Zealand. I wanted relatively shorter flights, 12 or 13 hours nonstop over the Pacific. That was complicated, but William Martin worked it out!

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

William Martin is incredible

William Martin is incredible. He found me 4 business class tickets to India during peak season over Christmas. What made him great was that I had to go to a remote city and he was able to pair it with a domestic carrier. I was concerned about connection times and he called the airlines and airport to confirm that the tight connection was okay and found all the details about baggage transfer. We had a change in flight and he called from his vacation in Dubai to sort it out. EXCEPTIONAL SERVICE!

April 30, 2025
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Rated 5 out of 5 stars

Professionalism and prompt responses

William Martin made my travel planning so easy and stress-free. He listened to what I needed, found great options within my budget, and handled every detail with professionalism. I’m really grateful for his help and highly recommend him!

June 16, 2025
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Rated 5 out of 5 stars

Really impressed with William's…

We were really impressed with William's attention to our needs. He presented many options and grew to understand what we wanted and what our limitations were. His follow up was also commendable.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

I recently used the services of William…

I recently used the services of William Martin of VIPFares. He was prompt, communicative, committed to finding the best solutions for my wife and I. We had a short window of time to book our ticket. William was able to find the right fare, worked with us all the way from reserving our ticket to finding our seats. We had a comfortable 24-hour journey.
I would recommend William highly for any of your travel needs. My wife and I plan to use his services again.

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

William Martin of VIPFares is the best!!!

We owe all our positive reviews to William Martin!! We believe so much in his ability to give us superior service that we followed him from another agency to VIPFares. He's worth it!! His knowledge, attention to detail and his expert handling of our trips are 2nd to none. We can't thank him enough for all he has done for us and will do for is in the future!!!

December 8, 2025
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Rated 5 out of 5 stars

The BEST Travel Agent I have ever come across

I actually book a lot of Business Class tickets for friends. It started by booking one excellent fare - with William Martin a number of years ago. What William quotes was more than half of what the airline was charging - and I could not find anything close to it myself.

Then others ask me to book for them. And my friends can be...selective. They want to fly with major airlines only. As well as get a great deal. Which is doable at VIP Fares.

I am very grateful to William as when I suggested one business class ticket on a particular airline for a friend who is the loveliest person you could ever meet but VERY picky, he politely asked "Are you sure?" No extra money in it for him as there was only a couple of hundred dollar fare difference. But when I checked out the airlines at William's suggestion it turned out the airline we were looking at had many bad reviews, more like premium economy than business class. My friend would have been miserable, she has always flown business class with major airlines. I recently put her on a short internal flight on a budget airline (for a charity event) that only had economy class. Graciously flew economy and found it fascinating. Said it reminded her of "visiting a laundromat'. Back to Business Class for her.

A good travel agent is worth their weight in gold. It is like having a good doctor or car mechanic. You never want them to retire. William is brilliant and I could not speak more highly of him. In fact, when he left one agency a couple of years ago I tracked him down to his new agency.

One time found fares on another website that was slightly cheaper than VIP fares. I contacted William and he has checked to see if the fare is available for him to book. He checked it out thoroughly (he puts hours into checking each fare, it is not a 5 minute web search). He politely said he was having trouble accessing that fare (he has too much class to criticise a competitor). So I did a deeper dive on Trust Pilot and the cheaper fare was from a very dodgy travel agent.

So lucky to have William as my travel agent of choice. He is so professional, pleasant to deal with, always responds quickly, does a massive amount of research to ensure that you get the best fare on your airline of choice.

PS: I am a very whiney person. So for me to give a good review is rare. Companies make a mistake of putting my phone calls on hold when I am phoning up to complain. So I go straight to Trust Pilot while I am on hold to write my review. And in this case, William came back very quickly with another wonderful fare so time to write a review that reflect the service.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, purchased 5 round trip tickets this year William Martin was polite , helpful and sleays prompt. Highly recommended.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

William was so great to work with

William was so great to work with , he listened to our needs regarding time frames and where we were willing to fly etc… William came up with several choices for us and not once did he try to push us into anything as some other travel agents did . Everything step was smooth and easy . We have our wonderful trip planed and ticketed ! William has been the best travel agent I’ve worked with in the last 3 years of planning our European trip!

October 25, 2025
Unprompted review

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