White Stores - The Outdoor Living Store Reviews 19,685

Extremely happy with the pre lit tree I purchased (7ft Murren Fir Pre-Lit Green Original Teardrop). It’s stunning. Hope it lasts for many years. Slight glitch with the delivery company delivering th... See more

What a lovely change from the usual customer service the UK seems to pump out these days! You have Excellent attentive staff who listened to my plight of frustrated impatient hubby snapping yet anoth... See more

I placed an order for done Christmas lights outside normal business hours and quickly realised I ordered the wrong item - ordered 3 sets of the same lights last year and wanted 1 more to match them.... See more

I had cause to contact White Stores regarding a recent order. A young lady called Victoria handled my enquiry and I received a prompt response and extremely satisfactory outcome. I've purchased from W... See more

Amazing customer service from White Stores. Placed an order for an outdoor rattan light up snowman and unfortunately arrived faulty. Spoke to Ryan and Reece to solve the issue and a new snowman w... See more

Joel from Customer Service was very helpful and sorted out my query and refund very quickly. The service at White Stores was excellent, so on that basis alone I'd give a five star review. Unfortunate... See more

The the first rocking horse I received was broken. Sent photos to the support team and had a very fast response from the wonderful Irene Villamia whom is an absolute credit to your Company. She sent a... See more

I'm very pleased I chose to buy our outdoor Christmas lights from White Stores. Prompt delivery, great products (Bailey the rattan reindeer, a star & a leaping stag) Customer services were great & dea... See more

Ordered 3 Christmas outdoor decorations (large reindeer- snowman and another reindeer) Delivery was speedy Email updates were speedy On arrival I had an issue with one of the reindeers. Con... See more

First time ordering from website. Definitely didn't disappoint the Christmas tree for a artificial tree is excellent looks realistic and very full. I always have a real tree but 2 new kittens didn'... See more

Very impressed with this company. The Christmas tree stand screws would not bite. One just turned around in the hole and wouldn’t tighten, leaving a wobbly tree. I communicated with the company... See more

Overall I’m happy, the delivery came on time and the tree is nice - there were a few branches damaged / bits hanging off when it arrived but not to a point where I’d go through the hassle of returning... See more

I was struggling to find a snowy tree that didn’t have a diameter that was over a metre, as it would have swamped my room, or something too thin. Then I came across White Stores. The pre-lit tree, alo... See more

Excellent service when our leaping Stag that we ordered was partly faulty. Jade Mulder contacted me back and was extremely understanding and helpful and resolved the issue promptly in time for Christm... See more

I cannot recommend White Stores enough, they were the best price for a Garden Pergola project and then ended up buying 3 times from them, quality was better than expected and I do have high expectatio... See more

I ordered some Christmas cluster lights. They were the only lights that were the length I wanted, they were very reasonably priced, and the website was straightforward to navigate. Once ordered, t... See more

I purchased two large Christmas Nutcrackers for my garden. They are stunning! A small issue with the third party delivery company where they mishandled the items. I spoke with Millie at White stor... See more

Jade K was courteous and polite with an excellent manner,she was very knowledgeable and helpful and amended my order with ease which was greatly appreciated. The customer service is excellent! Thi... See more

Jade Mulder handled my return exceptionally well. She responded quickly and let me know exactly what information was needed to process the refund. After I provided the details, the refund was processe... See more

I had a problem with my order ordered a m pre lit stag . When it arrived sone of the light were out . I contacted customer services,, who have exceeded my expectations with their customer care , r... See more

Ordered a size too small & swapped for a larger tree… returns process & reordering so quick & straight forward!!! Absolutely love my new Xmas tree! Quality is amazing & looks perfect!

I found white stores by mistake saw the coloured lights and loved them ,they made it easy they let know every step from ordering to having them deliverd ,1st class service ,I would definitely recomme... See more

I purchased a large nutcracker it had a few faults on it.Emailed company and it has been sorted by Millie.She has went beyond any expectations I had of a company I have not used before.She answered my... See more

The multi coloured cluster lights (1000) were delivered promptly. I was updated as to when the item had been dispatched, and as to the day of delivery within a given time period. The lights were on s... See more

Had an issue with a faulty item and the service I have received has been excellent so far. Victoria has been very helpful and we are awaiting collection of the item on 8th December. The mark of a go... See more

I recently purchased a Christmas tree from the White Stores website at a reduced price. On receipt the tree was as nice as I'd hoped as was duly erected and decorated and created a beautiful centrepie... See more

I had an issue with the 3000 bright white outdoor lights purchased . On speaking with Eleanor she resolved the problem very quickly with a replacement which I am looking forward to receiving. Great... See more

I had a stag delivered which had broken in transit so i emailed White Stores to tell them and to ask what they would like me to do. I was emailed back the next day by Millie who had sorted me a replac... See more

I rang for advice on a Christmas tree. Jade was extremely helpful and her information led me to buy a beautiful tree. Nothing was too much trouble and I have already recommended this company to my fam... See more

Over the last few years I’ve been fortunate enough to purchase garden furniture from White Stores, the service is fab, the product is amazing and as it is today you would think it had just been... See more

Problem resolved quickly! Had a problm with some Christmas deer lights not working. Felix from customer support was brilliant and polite and sorted me out a replacement quickly! Will be shopping... See more

Excellent customer service. We ordered some lights that we put on the tree and a few went out. I emailed about the fault and quickly had a response within 24 hours from Joel. Joel was apologetic an... See more

I recently bought a pre-lit Christmas tree, really happy with the quality, but I had ordered it too small for the room. When I contacted the customer service, they have responded immediately and Jad... See more

Easy to navigate website, clear communication and fast delivery. I was worried about buying a Christmas tree online but I am very happy with my choice. The 7ft Verbier pine Christmas tree is very real... See more

Excellent customer service team. Saffron dealt with my issue out of hours quickly and effectively. I received my replacement tree within days. Will definitely recommend this company. Tree was a house... See more

This company appear to go the extra mile with regards to customer service. Ryan, in particular, was extremely helpful and obliging with a problem we had. It was sorted out without question. It is j... See more

The product arrived damaged and, as it was electrical, unfortunately could not be used. I always think you can judge a company on their customer service and Felix from the team did the company a sol... See more

Experience with Return & refunding. Victoria this morning has been exceptionally helpful. Unfortunately I needed to return a Christmas tree I was not please with( different rates experience) Vi... See more

First time ordered from this company, part of my order arrived in pieces, I let them know and they immediately sent me a replacement order without any hesitation! What a great customer service! Specia... See more

What great customer service! After confusion with my order I emailed and have been assisted by Felix - super helpful and friendly! Quick response and sorted the issues! I haven’t received order ye... See more

I telephoned to order a Xmas tree as I had problems on line. Jade K dealt with me and the system showed only one was left. She processed my purchase efficiently, she was super friendly and helpful and... See more

Ordering was straightforward and we are happy with the products. Less so with the delivery initially. The email indicated a delivery date of 27th November, but no tracking was available. It was d... See more

White Stores had the item I wanted at a heavily discounted Black Friday price. However delivery by DX left a lot to be desired as was scheduled for Friday but delivered on the following Monday.

Ordering was easy, delivery was prompt and the product is brilliant. We ordered the pre-lit whistler spruce and I'm so pleased we did. It saved so much time putting up the decorations and the tree has... See more

I had to contact customer services about a recent purchase, my query was dealt with by Natalia. It was instantly sorted and a replacement dispatched. Thank you Natalia for all your help.

Order and delivery were as confirmed. Service excellent. When I contacted customer services regarding help with my return they were very helpful . I have used White Stores several times and£ service h... See more

Items recieved are perfect. Very good quality. I had an issue with an incorrect item this was swiftly sorted within 24 hours. Would definitely recommend customer service 10/10

We were looking for a new Christmas tree and Google came up with some great Black Friday prices from White Stores. Nicely laid out site, had just what we wanted at a very acceptable price. I liked the... See more

Ryan was very helpful in explaining the 3 different Christmas trees that I was looking at. I then rang back when id made my mind up and purchased two trees with Felix’s help. Great customer service.

A truly amazing service. Recently purchased two nutcracker figures for our garden and they look fantastic. Communication from retailer was great so I would highly recommend. Thank you White Stores f... See more