XDP Reviews 58,164

Was notified the parcel was being delivered 15 mins before time slot , luckily I was close to home . It arrived promptly no complaints there . The driver wasn't very careful with the parcel, he pulled... See more

I'm sure the driver was okay but I didn't meet him because sadly there was no update all week as to what day delivery would happen just a message at 10.09am AFTER I had gone to work telling me it was... See more

2 hours late. Probably not the delivery man’s fault. I was tracking him, he undoubtedly had far too many parcels to deliver in the allotted time. A ridiculously confusing set of messages did not help.... See more

Was expecting a bed to be delivered, order said 2 packages, only recived 1 package, the side rails. Driver also turned up over an hour later than esimated delivery time.

No communication regarding delivery i was given no notice and delivery failed on first occasion. On second occasion driver had been before I received any notice. Only received 1 parcel of two chairs... See more

Paid for an express 2 working day delivery but they hadn't even picked the consignment up by the time the two days were up. They would rather provide a terrible service than refuse the delivery as the... See more

No delivery updates,no response to update requests,no response on live chat,then get a text at 6.50am on a Saturday morning with a 10 minute warning on delivery, 2 days late. Delivery listed as a 2 ma... See more

Absolutely shocking service: One of the items was damaged due to the weak cardboard packaging being destroyed and it exposed the main product. Driver delivered it facing away from me so I didn't se... See more

XDP keep trying to deliver items from Abacus for my Wickes wet room. Items I already have! A complete shambles. Delivering items more than once. Items arriving without warning. Others not arriving whe... See more

Wickes item delivered damaged.Delivery driver was extremely unhelpful and refused to bring item( light weight door) in to house. Left woman on her own to bring in. Not best pleased!! Earlier in da... See more

Useless Not delivered ( a tree)to correct address and obviously did not get any signature despite prior email saying signature required or “sign in advance” and driver will scan QR code. Clearly they... See more

Absolutely appalling service! Stating attempted delivery which is a complete lie as I was at the property all day and no one came or rang. You can’t actually call anyone because they don’t show a ph... See more

Firstly thanks for the email stating you've delivered my parcel. You did not deliver my parcel, I had a card on Wednesday saying you had tried, with no way of rearranging a new delivery. After 2 days... See more

My item was delivered to the wrong address, 4 days late. It was left outside a vacant holiday home & if not for a neighbour noticing & checking the item, then driving to my house & alerting me, I’d ne... See more

Tracking not accurate, I literally tracked the map as the driver walked past my door. The map showed him around 7 minutes up the road. When I went back to track him again 5 minutes later, tracking no... See more

I just got a call from your driver saying they couldn't find my address. I have now received an email telling me my parcel has been delivered. I have no idea where it is as I am not at home. The track... See more

I’m not here to bash the driver or the actual delivery experience - but you can’t have people ringing doorbells at 10pm to deliver parcels. I’d imagine the delivery driver isn’t getting any kind of... See more

Absolute nightmare of a company sent an email to say they would let me know when it was being delivered, then emailed the next day to say they were delivering and less than an hour later that the driv... See more

Very frustrating! Bought a bedframe from Argos for a future delivery date but it was delivered within days. I tried looking for contact details for the courier but couldn’t find any on their app or we... See more

Wouldn't use this company for delivery of parcels. Received 2 lamps both smashed ordered replacement frim the range and 3 weeks on still not delivered have been given 4 delivery dates and not showed u... See more

The delivery guy told us that he was not allowed to step inside anyone's home to deliver the 46 kg king size divaan. Like anyone would love it being left outside their home? What a sham, Argos didn't... See more

Absolutely unacceptable service. The delivery company knowingly left my package outside my flat and even faked a signature, despite being fully aware (via multiple emails that they replied and phone c... See more

The whole box was completely damage (ripped, dented, chunks of box missing. The box was very damp and completely wet in some places (this item was a very expensive electronic item) I said to the drive... See more

I tried to rearrange the delivery as my plans changed and I wasn't going to be in. I had no luck doing this, despite messaging directly and trying to leaving a note on the tracking. I managed to make... See more

AWFUL COMPANY !!!!! The company do not give an option to reschedule parcel, delivery driver was rude and hung up the phone when I asked him to leave my parcel with a neighbour. Then had the che... See more

Absolutely shocking 😲 They have delivered 5 doors to my house with no one home !!! (Sat) Failed to deliver on fri as arranged..took day off work .. Then told me Mon .. No contact phone number... See more

I received my delivery today at 4:00pm and had a very disappointing experience. I told the delivery driver that the items were heavy and I could not carry them myself. He said “okay” and then drove of... See more

The item was not delivered on the day as promised. I tried to select another delivery date but it would only give me one option which wasn’t convenient. They did not respond to emails and despite te... See more

Dreadful delivery. Booked for Friday and stayed in all day but delivery never arrived. Tried to contact XDP to discover what’s happening but just received message saying ‘no one in’! On Saturday at... See more

For the second attempt my collection was not made. I get a time slot and an email to say Im the next slot and then nobody turns up. All chat/ email contact remain unanswered. Awful experience and now... See more

First day took time off to take delivery the time slot came and went with no update and no delivery! Second day exactly the same after being given a new time slot took afternoon off waiting agai... See more

I have waited nearly a month for my delivery, when it finally turned up today there were only 3 out of 4 packages delivered!! I spoke to the supplier and they said the courier company collected 4... See more

If i could give it negative stars i would. Incredibly frustrating experience. Marked my package as delivered but i never received it. Tried contacting them for 3 days straight with that useless chat s... See more

I would give 0 stars if it were possible. Says item delivered at 12:21 I arrive home at 14:30 after work and no package anywhere. It’s a 50kg running machine £300 that’s not been signed for. No note,... See more

Received a delivery today for an order that had been booked twice, i told the driver i could not accept it and for him to take it back, his attitude and foul language was absolutely awful, shouting a... See more

The delivery was late, outside of the timeframe stated by at least an hour. I live on the top floor of a 3 floor block of flats and no effort was made to knock on my door or even bring up the items to... See more

A delivery driver came to deliver a bed. I can’t lift currently as I’m pregnant and have abdominal hernias. When I asked if he could carry the boxes in he just mumbled that he couldn’t because he was... See more

Had two lamps delivered on separate occasions from the Range. Both smashed to pieces even though the box said fragile on it. The delivery drivers don’t care. Parcel all over the place in the back of t... See more

I was only informed at 3.52 today that my order was due to be delivered between 5.23pm and 7.23pm today, this despite the fact that XDP had possession of the order since 2nd December but had not updat... See more

It was late and the driver was not helpful dumped it in the hallway did not help with getting up my stairs to my front door I nearly had a heart attack he said he was running late but my delivery was... See more

Dreadful. Have had my parcel for 7 days and today I got a notification it was out for delivery between 6-8pm. I waited in all evening and at 9.24pm got a text to say a delivery had been attempted. A b... See more

They scheduled a collection today between 5.30 and 7.30 and they failed to turn up. There is no contact number and no communication. I am so angry with them and they are so unprofessional.

Lost parcel in transit. No communication whatsoever. No replies to emails or webchat. Would not recommend. Got a refund from the original seller.

Didn't even knock my door but delivered it two doors up from my house, when my neighbours (semi detached house) were putting outside Xmas decorations up. Thankfully I've honest neighbours as I had a... See more

Deserves no stars. Terrible service, terrible communication, doesn't allow you to select a time frame for delivery or collection, they don't ever show up when they say they would. I've had 3 failed at... See more

Waited a weeks for a large radiator to be delivered only to find out they had damaged it and sent it back to the sender. A replacement was sent which didn’t turn up the day I was told and they couldn’... See more

Four failed collection attempts. There was no meaningful communication from XDP at any point—no updates, no explanations, nothing that resembles professional customer service. The time slots they... See more

This is not a delivery company it is an absolute farce. They give a delivery window that they do not get anywhere near. The first delivery they dropped of 3/4 of the consignment the driver just dism... See more

Ordered a mattress and was informed on two occasions that it would be delivered, but twice they failed to deliver, I trace the driver on the tracking map and each time the driver didn't move. Luckily... See more

Communication regarding delivery was awful. Had to chase as not delivered on day expected. Got a message advising of delivery at 9.50 on the day to be delivered so had to arrange for someone to be at... See more