Yanet Reviews 57

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the app for its impressive features, clean and intuitive interface, and the ability to smoothly manage returns and exchanges. Customers highlight that the app simplifies the return process, reduces related queries, and improves overall customer satisfaction. The application is also praised for its ease of use and seamless integration. Consumers consistently praise the staff, especially one employee, for being helpful, responsive, and knowledgeable. Reviewers mention that the support team provides quick and clear solutions, assisting with everything from initial setup to resolving complex requests. The customer service is described as friendly, patient, and efficient, ensuring a smooth and stress-free experience.

Based on these reviews

Rated 5 out of 5 stars

The Yanet Return & Exchange app is awesome! It creates a customizable returns portal that automates the process, is easy to set up and elevates the user experience making the need to return something... See more

Rated 5 out of 5 stars

Alex is great! every little issue i have he's able to assist right away and in no time! really appreciate the support, super happy with my experience with YANET over all

Rated 5 out of 5 stars

Yanet has been instrumental for us to make it easy for our customers to do returns/exchange. The team is pretty supportive.

Rated 5 out of 5 stars

“Alex has always been a tremendous help to me. He knows exactly what I need, understands my concerns, and makes sure everything is taken care of before ending the chat. He is truly an asset to Yane... See more

Rated 5 out of 5 stars

The apps features are amazing and the Interface if beautiful. Customer service is also top tier. I contacted them in the middle of the night for assistance and they still reached back out to me prompt... See more

Rated 5 out of 5 stars

Great interactive support from Alex in getting me setup with a starter free plan. App works exactly as promised so far and offers more functionality than the standard free app (for printing barcode la... See more

Rated 5 out of 5 stars

Yanet is great help and support for all returns and exchnages, their product provides all esential features. and the customer care is very helpful.

Rated 5 out of 5 stars

Support team was great at helping us and specially Alex helped me a lot to set up and also added some features that are really important for me. Thank you Alex.

Rated 5 out of 5 stars
Verified

Yanet is the best return platform and has a very kind customer service like Alex. You can communicate with them very well and get quick support

Rated 5 out of 5 stars

great app that actually lets you print barcodes from the order page! Quick and helpful customer service from Alex

Rated 5 out of 5 stars

The app is so good, it makes the process of return and exchange smooth, mainly because Alex was so supportive.

Rated 5 out of 5 stars

Thank you for the help Alex. Lost all my labels for the month because I downgraded but got some remaining back. The label service is pretty good and i'm happy with it.

Rated 5 out of 5 stars

Such a nice app with so much customization and the support team are very active. Easy to integrate.

Rated 5 out of 5 stars

Alex was quick to create the label size I need. My first trial run went great, so I'm expecting the real deal to be as good.

Rated 5 out of 5 stars

A great app to manage tasks efficiently. Alex is helpful throughout the integration process.

Rated 5 out of 5 stars

I’ve been using the Yanet app for my Shopify store and it’s been a game changer. The setup was super easy and the interface is very clean, even for someone who’s not very technical. The features are... See more

Rated 5 out of 5 stars

Easy to set-up and the support is really kind and helpful. Thank you again Alex!

Rated 5 out of 5 stars

The Support team is great, especially Alex helped me with all my doubts. Very Simple to use app but very effective.

Rated 5 out of 5 stars

very simplified app. easy customizations, very quick help over chat, almost available all the time. checked the exchange and return flow, seems working smoothly. definitely would recommend the app.

Rated 4 out of 5 stars

Interesting app. And prompt service provided by Alex help me set it faster for tracking returns and exchanges for customer.

Rated 5 out of 5 stars

Fast, friendly, and thorough customer service. They think along with you to resolve any problems as quickly and efficiently as possible.

Rated 5 out of 5 stars

Alex from Yanet was very helpful and kind. helped me enable all the features and also shared links to the tutorials. Will use the app and rate it on the shopify App Store.

Rated 5 out of 5 stars

Using two of Yanet's APIs for Shopify. Even when I contact them about matters that require individual customization, they are very helpful and respond quickly. They have been extremely helpful... See more

Rated 5 out of 5 stars

Excellent service! I had a great experience with Alex from Returns and Exchanges. He was professional, patient, and very attentive to my questions. The support I received was clear, friendly, a... See more

Rated 5 out of 5 stars

thanks to alex for resolving the issue within few minutes , and the kind of support provided . amazed by that , btw great app .

Rated 5 out of 5 stars

I am very satisfied with the Yanet app! It’s simple to use, and the team is always helpful and quick to assist. Today, Alex helped me with a question I had — he was very kind and knowledgeable. I’m ve... See more

Rated 5 out of 5 stars

I had an issue with the connection to my printer and wasted a stupid amount of label prints. Alex was able to help me get things situated so that I could get the labels I needed printed. It was a lot... See more

Rated 5 out of 5 stars

If you're looking for a free and powerful returns solution, this is the one. The app is great, but the best part is the peace of mind you get from their customer service. I needed a little help getti... See more

Rated 5 out of 5 stars

This service is truly amazing. It offers perfect features related to refunds. Not only from the end-user UX perspective but also from the administrator UX perspective, it provides an outstanding expe... See more

Rated 5 out of 5 stars

This app has all the features I need to manage returns and exchanges smoothly—and even more than I expected. The support team is fantastic, especially Alex, who was incredibly helpful and friendly thr... See more

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Company details

Written by the company

Yanet.io is a Shopify app designed to simplify and streamline the return and exchange process for eCommerce merchants. With the Yanet: Returns & Exchanges app, store owners can manage return requests directly from their Shopify admin, enabling them to approve, reject, or track returns with ease. The platform offers a branded, user-friendly return portal that customers can access to submit their return or exchange requests, view status updates, and receive automated email notifications throughout the process. One of Yanet’s key strengths is its high customizability. Merchants can configure return rules based on product type, return reasons, or specific conditions—such as limiting returns to within a certain number of days or disallowing returns for final-sale items. The portal’s interface is also fully customizable, allowing businesses to align the look and feel with their brand. Yanet integrates with popular shipping platforms like Shippo, making it easy to generate and send return shipping labels. With a stellar rating of 4.8/5 based on over 170 reviews, and a free plan available, Yanet is ideal for small to medium-sized Shopify stores looking to offer a professional, automated return experience without high operational costs. It’s especially popular among fashion, beauty, and home decor retailers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

57 reviews

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1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars

I had an issue with the connection to…

I had an issue with the connection to my printer and wasted a stupid amount of label prints. Alex was able to help me get things situated so that I could get the labels I needed printed. It was a lot easier than I ever expected to get assistance.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Best Shopify APP

Alex is great! every little issue i have he's able to assist right away and in no time! really appreciate the support, super happy with my experience with YANET over all

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service!

I had a great experience with Alex from Returns and Exchanges. He was professional, patient, and very attentive to my questions. The support I received was clear, friendly, and efficient.

The app itself seems wonderful — easy to use, well thought out, and perfect for managing returns smoothly. It’s refreshing to see such great customer service combined with a tool that actually works the way it should.

Thank you again, Alex, for your help and dedication!

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

The Yanet Return & Exchange app is…

The Yanet Return & Exchange app is awesome! It creates a customizable returns portal that automates the process, is easy to set up and elevates the user experience making the need to return something a little less onerous. The support team is quick to help, Alex has been super helpful!

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful Team

Using two of Yanet's APIs for Shopify.

Even when I contact them about matters that require individual customization, they are very helpful and respond quickly.

They have been extremely helpful.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Fast and friendly

Fast, friendly, and thorough customer service. They think along with you to resolve any problems as quickly and efficiently as possible.

October 24, 2025
Unprompted review

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