So far so good! I've so far switched from Virgin (really expensive) and Youfibre have handled everything really nicely. Engineer came today and sorted everything. Nureeya took my query about a booking... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Had trouble trying to arrange delivery of a new 2000 router. Apparently it didn’t end up on the system the day I first expected it! Then I had two different delivery dates within a few hours of each o... See more
We had a problem signing into our portal as the salesperson had used an incorrect email address. We tried contacting them to get this resolved but they weren't helpful and kept fobbing us off. Thankfu... See more
Great service from Kyle Johnson, the engineer who installed the new YouFibre line - accommodating, kind, courteous, made sure he left everything working perfectly for us. Also Matt who offered us the... See more
Redirected
Dealt with Stuart S via online chat. Was looking to upgrade my plan, he asked some good questions making sure it was the right choice for me, before going ahead. Quick and painless. I always recommend... See more
After recent youfibre install WiFi was working but alarm light on the ont box..Shahien responded almost immediately and has been very helpful .. Apparently it looks like the ont box needs a software u... See more
Recently moved over to the 1000mpbs plan from the 150. I wasn't overally impressed with the speed I was getting on WiFi (mid 200-300) and occasionally got over 700. Youfibre sent their engineer (Henry... See more
I spoke with an agent Steven K who i would say sorted me out in less than 1 minute. I recently joined Youfibre and saw a better offer advertised by Youfibre and he was able to happily update my contra... See more
Offer came through the post for a price lower than I was paying with Now broadband and for speeds that were twenty times faster. Spoke to a UK call centre and arranged installation within two days. In... See more
If only your telephone support was half as good as your engineer Francisco S. after spending literally hours on the telephone and chat line over 2 weeks when nothing promised was actually delivered Fr... See more
Been with youfibre over a year now absolutely unbeatable for internet speed Towers above any other internet provider in my opinion Had 1 little issue with getting double billed for my in... See more
Engineer (Karl M) visited as we had an issue connecting one of our TVs to the new router. Engineer called the day before to confirm the visit. He arrived within the hours specified. He was polite and... See more
I saw that there were deals on Black Friday, and I have managed to swich from one service to another mid contract, easy and fast thanks to Stuart S. He was realy helpfull and fast in and answeres, (no... See more
There was a cable failure, so I contacted the support and they arranged a repair. The engineer was supposed to arrive between 8:00 and 13:00, but I couldn't do 8am because I had a school run to do and... See more
Engineer Robbie PT called ahead, and came when he said, earlyish in the window. He was polite, informative, and knowledgeable. He worked cleanly and tidily, completing a tidy installation, using foot... See more
I ordered the black Friday deal and got an installation a week ago. However the speed was slow after installation, so I contacted them again and they sent out an engineer called Francisco S who immedi... See more
I've been a customer since March 2025, no issue whatsoever from installation to service so far. I was on a 18 month contract and asked to get Black Friday deal and I got that deal without a fuss or ea... See more
I’d like to give a huge thank-you to Victoria at YouFibre for her outstanding support. Unlike many providers who put you through endless “turn it off and on again” scripts, Victoria actually listene... See more
Danny installed our new wifi was very polite kind and very fast at what he does. He explained everything well and he was very respectful and professional, waiting for husband to come and check the wif... See more
Jodi answered my query very quickly and sorted out a change of details. After moving over from Virgin Media a couple of years ago, I've found YouFibre to very reliable, quick to rectify any issues an... See more
Chris Hearn turned up on time. It was a difficult install due to our preference of equipment location, but he handled our request with consideration and it worked out. Polite and knowledgeable. Thank... See more
Simamkele M was super helpful and was very understanding about my predicament, and did everything to help me with my situation. A real credit to You Fibre's team. It was sorted really quickly,... See more
Redirected
Stuart S gave me some great support on a distance. I had to swap my personal router for another which caused me to loose internet connection. His support helped me to get it back up quickly!
I had Emmanuel dada install my internet after moving house. I was stuck out at a family emergency during my time slot but he managed to do half and came back later to finish the rest when I was home w... See more
Great service from Sierra who did our full fibre installation. We decided to make the switch over from virgin and already getting super fast speeds! Highly recommend You fibre to anyone
Really good job off jordan S I've been with you fibre for over 3 year now never had any problems just today my you fibre when of and got it sorted straight away highly recommend them jordan sorted it... See more
I used the online chat facility to re-contract and talk about moving house, as my current contract was expiring at the end of the month and we're also moving very soon. Steven K was incredibly helpfu... See more
Jason D. Very kind and helpfull engineer. Explained many things that I wasnt aware of. Resolved problem with my internet in couple of minutes. I would highly recommend him.
Chris S from YouFibre installed my new 2GB router today and provided outstanding service from start to finish. He showed the kind of professionalism and respect you really appreciate when someone... See more
Top work from Nonzwakazi, I got a better deal than I’m already on. You fibre have been great since I’ve been with them. Customer service is much better than other companies I’ve used previously.
Emailed regarding router issues. One of the customers service team Nonzwakazi quickly got into contact and helped me with the issue by rebooting the system. Great service
Courtney Nadia, Legend of the YouFibre Customer Services team helped sort my problems in a pinch. Turns out, it was all user error! Brilliant service from a brilliant team.
Ive only been with you fibre for just over 2 weeks and on both weekends my broadband has stopped working... No one replies to the emails. Tech support doesnt work on the weekends. And the chat i... See more
Redirected
Had a problem with setting my mesh extender and Stuart sorted out my problem and got the mesh working where we weren't able to get much of a signal .Great company
I'm a new YouFibre customer. I broke my contract with Virgin, although I had concerns about whether I was doing the right thing. I want to give a positive review of an advisor who really, really helpe... See more
I emailed about renewing my contract, Shakeerah responded quickly with all my options. After I had chosen Shakeerah then went ahead and organised everything. It was all done in one day with the same p... See more
I’ve been experience internet problems for a week I’ve chat with support twice, once they don’t fix anything they delayed me and not solving my problem. I’ve phone again and I’ve got amazing service... See more
Henry P (YF) literally saved our household. No Internet & lagging consoles = kids crashing and husband crashing out; but not anymore! He got it fixed and saved my mental health. Quick, professional... See more
Dustin came over and dealt with our internet issues accordingly as the signal for our package wasn't reaching out around the house as it should have. I'd highly recommend his services and the company... See more
Having had difficulty accessing help online and by phone due to the lines being busy an engineer named Neil Par turned up and sorted us out in a professional and friendly manner. All sorted now thanks... See more
Richard.P arrived bang on time this morning and carried out our install effectively, efficiently and with a really pleasant manner. He was informative and helpful and within a very short period , we w... See more
Paul B came to upgrade my hub, extremely nice, explained fully the new benefits of the hub, tested every room to ensure connectivity especially with kids using the wifi. Very quick, very efficient.... See more
The engineer Raoul was nice and eary, commutative, helpful. The poor guy worked in the pouring rain on a Saturday. Internet is nice and fast and after a lot of concern currently seems stable.
Elcan was great at installing the new fibre connection. He consulted us at every step of the process and was a genuinely nice guy. Took all of 2hrs to complete the install, was nice and tidy. Havin... See more
Steven K was very helpful and responded promptly to my email request to change and enter into a new contract. Good customer service and good broadband service overall. Thank you
Had my original installation engineer not turn up on the day so was frustrated due to taking time off. I was quickly given another install date. Danny turned up on time and was super polite and courte... See more
Great job done! The engineer that came out was a very nice guy, installed the devices and tidied up after himself. I asked him if he could tidy up the cable that was clipped round the front ( as I... See more
I recently upgraded my internet speed, and I couldn’t be more pleased with the experience. Ryan W was extremely helpful from start to finish. Not only did he assist me in upgrading my speed quickly,... See more
Verified
Farai was SUPERB. We had a tricky in install as our box is a fair distance away from the desired location. Farai expertly navigated this talking me through the options and provide provided a perfect s... See more
4.6
Excellent
40K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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this internet company really just feels…
this internet company really just feels like a 2.4G landline dishwasher because it feels like my packets are ignorant workers in the employees breakroom 23 hours a day till going in, just had my router lose an antenna it feels like. A dish on my roof would be better. At this point their "maintenance" is just cutting the red wire to a bomb and it goes off again. Bad af.
December 8, 2025
Unprompted review
Reply from YouFibre
Good Day,
Thank you for taking the time to share such an honest review, I’m truly sorry for the frustrating experience you’ve had. The way you’ve described the constant instability and interruptions shows just how disruptive this has been for you, and you absolutely shouldn’t have to deal with that from your internet provider.
Losing signal, feeling like the network is down more than it’s up, and even having issues with the router itself is unacceptable. I completely understand why you’re feeling this level of frustration, and I’m really sorry we’ve let you down.
We’ve requested your details privately so we can locate your account and get this sorted as quickly as possible. As soon as we receive your information, a senior agent will reach out directly to investigate what’s going wrong and work with you on a proper resolution, not just temporary fixes.
Thank you again for flagging this, and for giving us the chance to make things right.
Regards
YouFibre
Just choose dial up instead
Feels more like dial up than a fibre connection New problem every week then they proceed to take their sweet time “solving” the issue just for it to happen again the next week Amazing ISP Cannot connect to most London servers lagging my balls off and even tried US servers nope But then I tried mobile data and it worked just fine Even my toaster has a more stable connection at this point I’m fully convinced that their “fibre” is just two tin cans and a string the network be having commitment issues can’t stay connected for 5 seconds Their idea of maintenance is probably blowing on cables hoping it works it’s like my packets are taking 5 word tours before reaching the server could count the pixels honestly that’s if it “loads”
December 9, 2025
Unprompted review
Reply from YouFibre
Good Day Malone,
Thank you for sharing such a detailed and honest review, I’m truly sorry that this has been your experience. The level of instability you’re describing is completely unacceptable for a fibre connection, and I fully understand why you’re feeling so frustrated. Constant dropouts, weekly issues, high latency, and not being able to connect to servers you should easily reach would leave anyone fed up.
It’s also really concerning to hear that your mobile data performs better than your home connection. You deserve a service that is fast, reliable, and consistent, not something that feels like dial-up or tin cans on a string, as you mentioned.
We’ve reached out privately to request your account details so we can take this further. As soon as we receive your information, a senior agent will step in to review your line, your routing, and the repeated faults you’ve encountered. We want to make sure we’re not just applying temporary fixes but actually identifying the root cause and resolving it properly.
Thank you again for taking the time to let us know, your feedback gives us the opportunity to put things right.
Regards
YouFibre
Frist the toke Twice Direct debit I…
Frist the toke Twice Direct debit I send them an email but they didn't do any thing the I hand to stop the direct debit so they can get back to be but instead they stopped my intrent I called and after I stayed in phone for more the an hour and 30 minutes she told me I have to pay for the tow months nov/dac
When I pay they will get the intrent running with in 30 minutes but now it's been more the three days I have no intrent and no refund for what they toke in October and been calling and sending emails and no thing is been do
October 31, 2025
Unprompted review
Reply from YouFibre
Hi there,
Thank you for sharing your experience, and I’m really sorry for the stress and inconvenience this situation has caused, especially with the double direct debit, the long wait on the phone, and still being without service for several days. That’s absolutely not the level of support you should receive.
We want to get this sorted for you as quickly as possible. We’ve requested your details, and as soon as we receive them, a senior agent will reach out to investigate the double charge, your refund, and the delay in restoring your connection.
Thank you for your patience, and again, I truly apologise for the frustration this has caused.
Regards
YouFibre
Great experience from start to finish
Great experience from start to finish. Thank you Josh from sales and Mayowa install engineer who came today and was very efficient. 5 stars.
December 8, 2025
Unprompted review
Excellent service
Chris Hearn did a great job at fitting my internet today. Very polite and friendly. Happy with the service I received.
December 8, 2025
Unprompted review
I've tried numerous times and had…
I've tried numerous times and had promises of responses, tried to coplrte questionnaires, fill in forms and done everything to speak to someone but to no avail. Still waiting for promised responses after confirming personal details that Youfibre must already have. The customer services are a complete joke!! A disgraceful way to treat customers.
December 5, 2025
Unprompted review
Reply from YouFibre
Good Day Ronald,
I’m truly sorry for the frustration and lack of support you’ve experienced, this is absolutely not the level of service we want any of our customers to go through. You’ve made multiple attempts to reach us and provided all the information asked of you, and it’s completely understandable that you feel let down. You deserve clear communication and timely updates, and I’m sorry that hasn’t happened here.
We have now requested your details from Trustpilot, and as soon as we receive them, a senior agent will reach out directly to you to help get this resolved as quickly as possible.
Thank you for your patience, and again, I sincerely apologise for the inconvenience caused.
Regards
YouFibre
Excellent very quick reply
Excellent very quick reply
Thank you Nureeya
December 8, 2025
Unprompted review
Redirected
Issue fixed with one chat to Lorato.
I had an issue with my account that there's no need to go into on here. I normally call but thought I would tried the online chat. I did find it a little difficult for me but I'm sure the youngsters wouldn't have an issue. My advisor was Lorato. Hopefully I've spelt that right. My advisor knew I was struggling with the technology but helped me along the way by being patient and telling me not to worry. At the end of the chat all my issues were sorted out. My advisor was polite, helpful and caring throughout. Thank you for your time today and for sorting out my issues. You are a credit to your team.
December 8, 2025
Unprompted review
Mlu was verry helpful and overcame…
Mlu was very helpful and overcame difficulties with the chat software to sort out my contract renewal and was super helpful.
December 8, 2025
Unprompted review
Problems with internet
As soon as I emailed they were straight back to me, Ongkgopotse was very kind to help me straight away and sorted an engineer to come out within 2 days Thank You
December 8, 2025
Unprompted review
Fast and easy.
Had our fibre installed on Sunday by Barend. Perfect service all round. Worked fast and explained the process well. He didn't leave until it was confirmed all working.
December 7, 2025
Unprompted review
Tino ! Exceptional service. Very impressed
Tino (Engineer) came to set up our new broadband and the service was very impressive. He was polite, professional and very friendly. He had to do much hard work because of the complicated wiring. Set up everything clean and running. Before leaving he checked the speed, signal strength and made sure evrything is correctly working. Thank you for the outstanding service.
December 8, 2025
Unprompted review
Chris Hearn - youfiber installation
Chris Hearn
Lovely guy. Very efficient and polite.
Worked very hard to get us up and running. Thank you 😊
December 8, 2025
Unprompted review
Port Forward
Mmatumelo was very helpful in helping me to solve my port forward problem.
December 8, 2025
Unprompted review
Nyiko Neo was very patient
Nyiko Neo was very patient, understanding and helpful with my issues and resolved them quickly.
December 8, 2025
Unprompted review
Just got our You fibre installed by…
Just got our You fibre installed by Danny, very friendly service, will highly recommend, Thankyou again
December 8, 2025
Unprompted review
Great customer service, poor initial installation
I initially got WiFi installed at the beginning of November and took advantage of a Black Friday deal. To be honest the initial installation wasn't great, they weren't willing to put the router where I wanted it to be and didn't explain why very well. Also the guy installing the router was very messy, tacking the wire poorly along the wall (but was happy to move it to be along the skirting once I asked).
The WiFi then broke 5th December, pretty much exactly a month after install. I had a much better experience getting this sorted. Nadia M on the email inbox was very quick to respond and get an engineer booked to come out - I was emailing Friday 7pm and the engineer was booked for Monday morning. The engineer came out, fixed everything and put the box and router in the place I had initially wanted it!
So customer service is a 5*, but the first installation knocks down to a 4* overall. Speeds have been great across the first month, hoping it will be more reliable from now also!
December 8, 2025
Unprompted review
Had You fibre installed last Thursday…
Had You fibre installed last Thursday speed good but phone line didn't transfer over rung chat Refiloe M sorted this in less than 10 minutes excellent service
December 8, 2025
Unprompted review
Gone downhill massively.
I have been with them for a few years now and they have gone downhill massively. Trying to sort out a billing issue and I'm struggling to get hold of anyone. When I am able to get hold them they promised that I would have a credit on my account. Received my new bill with no credit on the account. Back waiting on hold for hours trying to get in contact with someone again. It's a massive Joke..
December 8, 2025
Unprompted review
Reply from YouFibre
Good Day Ryan,
I’m really sorry to hear about your experience, it’s understandably frustrating to deal with long wait times, repeated contact attempts, and a promised credit that didn’t appear on your bill. You’ve been a loyal customer for years, and you deserve far better communication and support than what you’ve received.
We have now requested your details from Trustpilot, and once we receive them, a senior agent will reach out directly to review your billing issue and make sure everything is resolved correctly.
Thank you for your patience, and again, I sincerely apologise for the inconvenience caused.
Regards
YouFibre
Emailed due to loss of services and…
Emailed due to loss of services and they were very fast to reply and fix the issues with in the hour
December 8, 2025
Unprompted review
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