Tennile Ramsey showcased excellence & ambition during our phone call. I had struggles with my reward account. She assisted me throughout the entire process & also further supported me that wasn’t requ... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
DuGood Customer Service Staff , Beaumont , Texas High quality service from Ms. Mary the switchboard operator and the entire staff of the service department. Reliable , well mannered and smart.
Company replied
Verified
The people working there make it an extraordinary place to do business! We’ve been customers for many years and we trust them completely! They treat us like friends. Tammy Christopher is an exceptiona... See more
Company replied
Verified
Employer worker, Wanda Thomas is excellent and well knowledgeable of her job duties. Her kindness and patient speaks volume. She went above and beyond her duties in making sure my account was exactly... See more
Company replied
Verified
Jada was so friendly & helpful when contacting me about the setup or my online account. I appreciate how she completed the process & informed that if I have any questions to call her directly, she'll... See more
Company replied
Highly recommend working with the Loan Representatives at DuGood! They are responsive, accommodating, professional and efficient. The got my HELOC processed in record time not to mention at a lower... See more
Company replied
My experience was so wonderful due to the help of the amazing Jada Needham. She helped me start my account with no issues and was able to help get my online banking started after having a few issues.... See more
Company replied
Verified
Customer service was fantastic. Very friendly, very helpful answering all of our questions. Also appreciated the fact that it did not take us long to set up two new accounts. Everything was explained... See more
Company replied
Verified
Recently approved BNPL plan. Super quick response and short wait for funds. The experience was quick and easy and allowed us to purchase something we needed. This new buy now pay later program is anot... See more
Company replied
Tennille was so helpful and prompt in helping me correct an issue with my account. She was friendly and professional and walked me through each step.
Company replied
While this is not my first time calling dugood!! this is my first time giving a review.. Jada has always been very helpful and very patient with me. She is a life saver she always finds a solution t... See more
Company replied
However,not as much as could be. I get the impressiion that I’m too old to bother with filling of front teeth.🦷 .
Care about me and answer to every phone call, approved!
Company details
- #3 of 8 best companies in Credit Union
- #3 of 30 best companies in Bank
- #2 of 3 best companies in Federal Credit Union
- #88 of 184 best companies in Financial Consultant
- #37 of 110 best companies in Financial Institution
- #7 of 26 best companies in Mortgage Lender
Written by the company
We're on a mission to DO GOOD for Southeast Texas by helping our members achieve their hopes and dreams. We believe you matter most...and deserve 5-star service. Your experience is important to us! Should you have any questions or concerns, please feel free to contact us at marketing@dugood.org.
Contact info
7505 Eastex Frwy, 77708, Beaumont, United States
- (409) 899-3430
- marketing@dugood.org
- www.dugood.org
4.7
Excellent
4K reviews
Replied to 85% of negative reviews
Typically takes over 1 month to reply
Dugood is so good
Dugood is so good. they gave me a credit card even though im black. I spent that all on vbucks and chicken
December 6, 2025
Unprompted review
Care about me and answer to every phone…
Care about me and answer to every phone call, approved!
December 3, 2025
Unprompted review
Overall perfect.
December 1, 2025
Unprompted review
Good196tgf
December 2, 2025
Unprompted review
DuGood member service staff
DuGood Customer Service Staff , Beaumont , Texas
High quality service from Ms. Mary the switchboard operator and the entire staff of the service department. Reliable , well mannered and smart.
November 26, 2025
Unprompted review
Reply from DuGood Credit Union
Hi there,
We so appreciate the kind words! We hit the jackpot with Ms. Mary and the amazing folks in our Digital Center. We're so grateful to have them on our team AND to have you as a member.
I didn't like it at all—the site…
I didn't like it at all—the site doesn't work properly.
November 27, 2025
Unprompted review
A very bad site.
November 23, 2025
Unprompted review
Tennile Ramsey showcased excellence!
Tennile Ramsey showcased excellence & ambition during our phone call. I had struggles with my reward account. She assisted me throughout the entire process & also further supported me that wasn’t required. Due to this, I was able to get my reward points increased through her knowledge as well as gain access to the platform. This consistency and effort showcases her true dedication to the mission of the organization and the community.
November 20, 2025
Unprompted review
Reply from DuGood Credit Union
Hi Jasmine,
Thank you so much for your lovely review! Tennile is such a wonderful asset to our team, and we're so glad you were able to connect with her. Keep racking up those reward points! We're truly grateful you're part of the DuGood family.
Wishes denied/ignoredi have two small things / need rethink. Both near front and small for a 90 year old.. I six months before
However,not as much as could be. I get the impressiion that I’m too old to bother with filling of front teeth.🦷 .
November 19, 2025
Unprompted review
Good service easy to set up an account
November 17, 2025
Unprompted review
Very good service was kept informed…
Very good service was kept informed throughout
November 11, 2025
Unprompted review
Reply from DuGood Credit Union
Hi Richard,
Thank you so much for taking the time to leave us a review! Your kind words mean the world to us.
It was good.
November 7, 2025
Unprompted review
She is always able to find a way to help!!
While this is not my first time calling dugood!! this is my first time giving a review.. Jada has always been very helpful and very patient with me. She is a life saver she always finds a solution to a problem. Thank you so much for your help!!
October 29, 2025
Unprompted review
Reply from DuGood Credit Union
Hi Jaime,
Thank you so much for taking the time to leave a review! We're thrilled to hear you enjoy working with Jada. She's such a wonderful asset to our team, and we'll be sure to share your review with her. It will mean so much! Thank you again for the kind words. It's an honor to serve you!
Prompt and helpful assistance
Tennille was so helpful and prompt in helping me correct an issue with my account. She was friendly and professional and walked me through each step.
October 23, 2025
Unprompted review
Reply from DuGood Credit Union
Hi Jannell,
We're so thrilled to hear that you had a great experience with Tennille! We're blessed to have her on our team - and to have you as a member. It's always a pleasure to serve you!
My experience was so wonderful due to…
My experience was so wonderful due to the help of the amazing Jada Needham. She helped me start my account with no issues and was able to help get my online banking started after having a few issues. I appreciate her support and responses in a timely manner and I would recommend her to anyone I know.
October 13, 2025
Unprompted review
Reply from DuGood Credit Union
Hi Emily,
Welcome to DuGood! We're so glad you've joined our credit union family - and that you've gotten to know Jada. She's such a wonderful asset to our team. We'll be sure to share your review with her. It will mean the world!
Don’t sleep on DuGood!
Highly recommend working with the Loan Representatives at DuGood! They are responsive, accommodating, professional and efficient. The got my HELOC processed in record time not to mention at a lower rate than others in the area. As a bonus, they also covered the loan fees/closing costs at no cost to me AND I received a promotional $300 deposit back into my account. I definitely recommend using them. They are always my go to for loans, whether it’s for an automobile or a mortgage. You should give them a chance too.
September 12, 2025
Unprompted review
Reply from DuGood Credit Union
Hi Jeff,
Wow! We're blown away by your kind words! Thank you so much for sharing your experience — and trusting us with your loan. We're truly grateful for the opportunity to serve you!
Reply from DuGood Credit Union
Hi Shahnoza,
It seems this feedback may have been intended for a different business. We truly appreciate you taking the time to share your thoughts and hope you have a great experience wherever you intended to leave this review
Verified
Very friendly staff
August 1, 2025
Reply from DuGood Credit Union
Hi Sadie,
Welcome to DuGood! We love hearing our staff made you feel right at home. We look forward to serving you!
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