Cancelled my subscription when I was sucked into taking an extra service I didn’t want, then some 2 moths later I notice a deduction of US$46 … Au$71 from my credit card. Tried going into the app to contact but can’t. This appears to be a very suspect operation as can’t find any way of contacting Keto.app for a refund of the unauthorised or fraudulent payment?.

Started to ask a question about auto ship. Chatbot couldn't help but sent me to a human chat. Got issue settled but would rather have talked to a human!! Think you used to have a phone customer service. I have bought from iherb for a long time and would really like to talk to a real person about products!!

I would give negative stars if I could. This is a terrible company with a horrible product. DO NOT WASTE YOUR MONEY. They will lie to you!

I think above all, the customer service with this company has been amazing. Andy Cartrait has helped me navigate the app as well as everything i've needed to be successful. I by all means we'll make sure my friends all know about it.

I had an issue with my subscription that continued trying to renew even after I deleted my account. This situation was stressful at first, but the Simple support team handled it very professionally.

Their senior team reviewed my case, explained everything clearly, and fully canceled my subscription on their side. They were polite, responsive, and genuinely willing to help.

I appreciate their quick assistance and the way they resolved the problem. Thank you to the team for taking care of it so efficiently.

The overweight charge is a turnoff. I intentionally deleted many items from the cart because you initially wanted $22.00+ on the larger order. You want to sell as many things as you can, but then you add an arbitrary overweight charge. That will contribute to your undoing. 

Ordering and checking out is quite easy, very quick delivery.

I didn't receive my medication yet but it's say completed? And also I didn't get any tracking number. What happen on it?

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