The representative that came out was very helpful, explained WHY this was a good idea and even helped with contacting the gas and electric company for me. 

Easy enrollment without complications regarding the plan for solar panels 

company employed by British Gas in my case to replace a smart meter that hasn’t worked for three years. 
Three appointments made, time booked off from work only for appointments to be cancelled the afternoon of the day before as engineer will not be able to make the appointment.
 New appointments made each time until the last when I said forget it as had to make new appointment there and then on cancellation phone call, said I was working and not convient to agree a new date and could I ring back? Was informed that this was not an option and would have to call British Gas for a new appointment.
Will continue to poke button on meter with a long stick to bring it into life, take a photo on phone then zoom in to get the reading and submit manually on the British Gas app.

So it’s been about a year since I switched to Inspire. No issues with switching over, and haven’t had to interact with customer service so I can’t speak to issues others have mentioned. At first I was very excited to have my electricity generated from renewable sources, until…their renewal contract came in the mail. I did receive another offer for a better price online, but this left me with a choice between a 30% or a 70% increase in price. Energy futures may be a thing, but I can’t help feeling like this was a deliberate bait and switch. I also looked over their sources of electricity in their renewal contract, and the only truly identifiable “renewable” source was 1% solar! One. Percent. The only other possibility that may be renewable is a the vaguely worded “imported energy” which could be (at best) Canadian hydropower, but I can’t find a way to figure out what exactly “imported power” is and where it comes from. Something just doesn’t pass the sniff test, and my gut says this is a classic case of “if it sounds too good to be true, it probably is.” 

Zero investment by the company in Customer Service.  They have eliminated all vestiges of Customer Service in the name of profit.  They have zero regard or concern whether customers run out of propane.  I have been on the phone for over an hour waiting for an agent to pick up to place an order since they have yet to activate my ability to order refills online.  Just a terribly run company.  Beware before you sign up.

Set up online account, clicked on chat as needed help. Help sorted it. Next day logged on and registered account. All previous bills available to see. Easy to change bank account details and set up dd. Straight forward. Really easy.

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